• User Guide – How to Use Our Web & Mobile Solutions
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User Guides

How to Use Our Digital Tools

Welcome to the Online Business Suite User Guide. This guide is designed to guide you through our digital tools and to assist you in navigating every single step.

Simply click on the desired guide and get started. More help needed? Look for our Tutorial Videos.

Please note that more user guides will be added gradually.

Registration User Guides

Our Registration User Guide will be your entry ticket for our Online Business Suite and all of our digital tools. Whether you just want to register yourself or your entire company: Our guides will help you with an easy-to-understand step-by-step approach.

Ready? Let's get you going.

Changing and Updating Personal Data

Refer to these user guides to get step-by-step instructions about accessing your personal data, changing contact information and passwords.

How to Change Personal Information

Quotation User Guides

Getting a quote has never been easier. With our intuitive flow you will get a quote in just 4 simple steps. Need a Special Cargo Quote? No problem at all! 

We also have a step-by-step guide for your FMC-trade related shipments and will guide you through the filing process.

Booking User Guides

Already got an offer? Great - then let's book it! With our Booking tools you can not only book your shipments with us, you are also able to customize it with our Additional Services. In the tab My Bookings you can find an overview of all your bookings with us and their respective status.

With our Booking user guides you will be led through the process step by step.

Documentation User Guides

Correct and intuitive Documentation processes are essential for cargo handling. That's why we offer digital solutions such as BL Draft Approval, electronic Bills of Lading, digital Shipping Instructions, and more to make documentation handling even more convenent and fast.

Our Documentation user guides are here to get your documentation on its way.

User Guides for Finance Solutions

Your shipment is on its way - time to take care of the finance aspects. With our digital tools you can create and see the status of your shipment invoices in our My Invoices tool. Something's seems off? Double-check and easily create an Invoice Dispute, in case something is amiss.

For a detailed step-by-step overview, just use our Finance user guides.

Import User Guides

Get information about demurrage fees, detention fees, and free time calculations directly into your inbox - within minutes. Our detailed D&D Calculator user guide will help you to insert all the right information and show you how to receive your calculation with just one single button-click.

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