User Guide: Forgot your password

If you have forgotten your password for the Hapag-Lloyd Online services, you can here send a request to Hapag-Lloyd to resent your password to your Email account.

Input your User Id or your E-mail address and press the 'Find' button.

The lower section informs you whether the given User Id or E-mail address could be found within the Hapag-Lloyd database. If so, your password will be sent to your E-mail account. If not, please contact your local Hapag-Lloyd office.


For security reasons you will be asked to enter the letters from the displayed image into the field provided.If you have difficulties reading the image, you can request a new code by clicking the respective link.

The 'Forgot your Password' service is reachable via the Online Business Menu / My Account or directly via our Home page.

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