User Guide: Register New User

Choose one of the proposed options for the registration:

  1. Guest Account (VGM / Schedule Subscription / Enhanced Tracing)
    Guest accounts are used for third parties within transports e.g. for submission of VGM, schedule subscriptions and tracing information.

  2. My company wants to start a business relation
    If you want to start a business relation including instant booking choose this option.

  3. My company is already doing business with Hapag-Lloyd
    If your company is already a validated business partner check this option. This option requires to provide a business reference like a quotation nr., contract nr., booking nr., B/L nr. or invoice nr to process your registration.

Screen area: My Personal Information

As a new user fill in this section with your personal information.
If you are already a registered Online Business user you can change your personal data here if necessary.

Note: Fields marked with an asterisk are obligatory.

Screen area: My Company Details

Please provide your company information which will be needed to validate you as a business partner.

Note: Fields marked with an asterisk are obligatory.

Screen area: My Account

As a new user you need to insert an User Id and a password you want to use to log in to the Hapag-Lloyd Online Business services. Please repeat your password in order to avoid any mistakes.

Note: Make sure that your User Id consist of 6 characters minimum and your password of at least 8 characters. Use valid characters only.
Valid characters are letters, digits and a few special signs such as #, $, @.


Screen area: Standard and Special Authorizations

Standard and Special Authorizations

Upon registration a standard authorization package is already included. This standard authorization package includes all necessary Online Business services like e.g. Schedules, Shipping Instructions, My Shipments, Tracing and Import. Those services can be used immediately after your registration for Hapag-Lloyd Online Business is confirmed.

In addition you can request authorization for the services 'E-Invoice Download' and 'Sea WayBill Download'. Your responsible Hapag-Lloyd office will then contact you and afterwards grant you the required authorization.

Checkboxes: Special Authorizations

Select here the Online Business services you want to obtain an authorization for.

Note: For our service 'Sea Waybill Download' you need to sign a contract before obtaining the authorization for it. Please download it at our 'Sea Waybill Terms and Conditions' section, fill out this contract and send it to your local Hapag-Lloyd office.

Button: Submit

Don't forget to read and confirm the 'Pricacy Statement' and 'Terms of Use'.
If you would like to receive further information including product, rate and service updates, subscribe for our newsletter.

Click the 'Submit' button to send the filled form automatically  to your local Hapag-Lloyd office. Our employees will process your request. After your next logon you should be able to use the Hapag-Lloyd Online Business services.

Back to Top

Did you know that your Internet Explorer ( 8 or lower ) is out of date?

Microsoft stopped supporting your web browser in January 2016. As of April 2016 your web browser ( IE8 or lower ) is no longer fully supported by our website.
To continue to make full use of our website and for a faster, more reliable and secure browsing experience, we encourage you to upgrade to a newer version or other modern browser.
A list of the most popular web browsers can be found below.

Just click on the icons to get to the download page