Saudi Arabia - System Maintenance

Beginning on Saturday afternoon, 25-January-2020, and throughout Sunday, 26-January-2020, Hapag-Lloyd will be undergoing scheduled routine system maintenance that will affect your access to us during this time.

Online Business via Hapag-Lloyd.com, EDI, Telephone and e-mail access will not be available.

You will also experience a delay in response messages such as booking confirmations and draft bills of lading during this time when using EDI communication portals.

We will be up and running as usual on Monday 27-January when we will process all requests received.

In order to keep your business moving prior to the above dates, we are offering extended hours at our counters in both Jeddah and Dammam as well as extended hours for our Customer Service phone lines:

Extended Counter opening times:
Saturday 25th January 2020 from 8:00 AM until 12:00 PM Local country standard time

Extended Customer Service phone lines:
Friday 24th January 2020 from 8:30AM until 3:30 PM Local country standard time
Saturday 25th January 2020 from 8:30 AM until 1:00 PM Local country standard time

We encourage you to do your transactions ahead of time.

Your business is important to us and we appreciate your patience and understanding for our delayed reply.