In order to provide you with a faster and better service, we would like to introduce a new structure for CSB Customer Service Bookings Department in Gdynia. As from February 3, 2020 CSB is working in two operational teams:
Along with the new structure for CSB, we also implemented group mail boxes for each team i.e.
You are kindly asked to send all new inquires accordingly to the respective group mailbox. Emails send to the group mail boxes will be constantly monitored, to ensure fast turnaround time.
Please refrain from using personal mailboxes as this will slow down the response of your inquiry. The personal mailboxes will be monitored less frequently and new inquires received to the personal mailboxes will be manually forwarded to group mailboxes and handled in order of appearing in respective group mailbox.