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Regulations

Dubai Counter – Eid-al-Fitr Holidays Counter Timing

Your Business is important to us. To ensure business continuity during Eid Holidays, we have moved all of our delivery orders onto the ODEX online platform and our counter will be operational as usual from 11am to 1pm.

For SWB shipments, you can continue to upload delivery order requests on ODEX platform and our team will ensure timely release of delivery orders

For Original BL Delivery Orders, please use our counter drop box for OBL and we will release delivery order accordingly.

We would like you to consider that due to Central Bank closure, transactional payments which are mostly via online transfer, will all be processed/reflected only on the next working day during EID holidays.

During the Eid holidays for a limited time period Lulu-exchange will be operational to collect cash payments under AED 20,000 per transaction.

Hapag-Lloyd will only release Delivery Orders or NOC once customer fulfils below requirements.

Mandatory Documents for Delivery Order Release to upload on ODeX.

**For OBL delivery order please make sure to drop-off the duly endorsed BL with payment details and then upload your request on ODeX (with OBL receipt copy).

Note – We will not be accepting any payment at our counter office.
 

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