1. Payment Via Citibank Online transfer
Please be informed effective 24th May 2020 send your payment confirmation request and receipt to our new email ID: [email protected]
If your payment has been made to the Citi-Bank account, please send payment details in the below format to [email protected]:
DATE OF TRANSFER
INVOICE CUSTOMER NO.
HAPAG’S ACCOUNT NO.
Hapag-Lloyd Finance Department will confirm payment receipt once payment is credited. Please keep in mind that it may take more than 24 hours after payment is received.
2. Payment via ODEX (Noor Bank & Lulu Exchange)
A. Cash Payment at Lulu Exchange - Send the Lulu Exchange Deposit Receipt via Email with subject “ODeX Payment Reference number” to Email:
B. Online Transfer to Noor Bank - Send the Noor Bank online payment details via Email with subject “ODeX Payment Reference number” to Email: [email protected]
Please note ODEX reference number is mandatory without ODEX reference number we will not able to track your payment and it will further delay payment confirmation process.
ODEX will process your payment and send you payment receipt via email. Once you receive payment receipt you can contact following email address
We request you to address emails only to specified email addresses; this will help us to handle your requests efficiently within agreed turn time.