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Regulations

UAE - Payment Options Update – Citibank & ODeX Transfer

1. Payment Via Citibank Online transfer

Please be informed effective 24th May 2020 send your payment confirmation request and receipt to our new email ID: [email protected]

If your payment has been made to the Citi-Bank account, please send payment details in the below format to [email protected]:

REF./UTR NO
B/L NO.
INVOICE NO.
DATE OF TRANSFER
AMOUNT
INVOICE CUSTOMER NO.
HAPAG’S ACCOUNT NO.
B/L TYPE
REMITTER's NAME

 

Hapag-Lloyd Finance Department will confirm payment receipt once payment is credited. Please keep in mind that it may take more than 24 hours after payment is received.

  • OBL Delivery Order- Please arrange to drop-off the fully endorsed OBL at HL counter dropbox with Hapag-Lloyd payment confirmation email by UAETTPAY between 8 am to 1 PM
  • SWB Delivery Order- Please arrange to upload your delivery order/NOC request on ODeX with SWB copy, authorization letter and Hapag-Lloyd payment receipt.
  • Delivery order extension – Please share Hapag-Lloyd payment receipt with, [email protected], [email protected] and [email protected]. Extension will be sent to you by email.
  • For Export OBL collection, please send Hapag-Lloyd payment receipt to [email protected]. We will print and keep OBL ready for collection between 11 am to 1 PM
     

2. Payment via ODEX (Noor Bank & Lulu Exchange)

A. Cash Payment at Lulu Exchange - Send the Lulu Exchange Deposit Receipt via Email with subject “ODeX Payment Reference number” to Email: [email protected]
B. Online Transfer to Noor Bank - Send the Noor Bank online payment details via Email with subject “ODeX Payment Reference number” to Email: [email protected]

Please note ODEX reference number is mandatory without ODEX reference number we will not able to track your payment and it will further delay payment confirmation process.

ODEX will process your payment and send you payment receipt via email. Once you receive payment receipt you can contact following email address

  • OBL Delivery Order- Please arrange to drop-off the fully endorsed OBL at HL counter dropbox with payment receipt issued by ODEX
  • SWB Delivery Order- Please arrange to upload your delivery order/NOC request on ODeX portal with SWB copy, authorization letter and payment receipt issued by ODEX
  • Delivery order extension – Please share ODEX payment receipt with, [email protected], [email protected] and [email protected] Extension will be send to you by email.
  • For Export OBL collection, please send ODEX payment receipt to [email protected]. We will print and keep OBL ready for collection between 11 am to 1 PM


We request you to address emails only to specified email addresses; this will help us to handle your requests efficiently within agreed turn time.
 

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