U.A.E, Qatar, Bahrain, Kuwait and Pakistan– Manual Booking Amendment Fee

Thank you for your support in partnering with us on our journey of digitalization to meet your shipping needs. We have recently witnessed a high conversion of manual amendments to online booking amendments which have resulted in less amendment errors, faster processing and improved service levels.

Basis the latest success and further to our Online Booking Amendment Process circular of July 22,2020, please be informed that effective February 25, 2021, all booking amendments are to be done only through our online channels including Hapag-Lloyd.com, INTTRA and EDI.

What and how to change?

• Log into Hapag-Lloyd.com.
• Under “My Shipments” or “List of Shipments” please choose the booking to be amended then click “Update Booking”.
• Then click on “Edit Customs and Remarks” and type into the free text field your amendment instructions; for example, ‘Please roll to next vessel’ or ‘Add one more 20FT container’, etc.
• Then click ‘Submit Booking”
• There is no need to change any of the fields in the booking; the changes required are simply typed in the remarks section only.

In order to promote further digitalization, the Booking Amendment Fee will be only applied for manual amendments as per below.
In other words, we will not be charging a booking amendment if it is done online.