Providing efficient and smooth customer service with high responsiveness and fast issue resolution is at the top of our agenda. Our Strategy 2023 has set us on a clear path towards becoming number one for quality in the industry, and this means placing a high priority on what matters most to us: You.
Since January 2020, we have launched four quality promises: Fast Booking Response, Correct Bill of Lading, Accurate Invoicing and Loaded as Booked. Effective from June 21st 2021, we will take further steps to improve our service performance by:
Manual Shipping Instruction and request for Bill draft amendment continue to be sent to
[email protected] and all other customer service email addresses and direct lines will be discontinued as of June 19th.
We believe our Strategy2023 will be a strong differentiator from our competitors, so we invite you on board our journey to become the benchmark of the container shipping industry, setting the quality standard and thereby offering you unrivalled levels of reliability and quality service.
If you have any questions or comments, we are happy to hear them and help! Please send me an email or contact your local Hapag-Lloyd office.