Returning empty containers in Pakistan? An update on the procedure

Returning empty containers can be a simple process by following these steps:

1. Please ensure to clear units in WEBOC by giving acknowledgement to customs as per procedure.
2. Please settle any additional container detention charges till the date of empty return i.e. Delivery Order (DO) validation till the return date. Please keep in mind that the depots will not accept any container that has an expired DO.

In case you need further information on the DO extension process or re-validation, please note the below steps:

1. Send an email to [email protected] with the container number and expected gate in date to receive a detention invoice.
2. Once the invoice is received, you can choose to settle the payment either via Online transfer or by settling it at Habib Bank Limited branch.
3. Hapag Lloyd team will send the updated DO extension once the payment is confirmed.

Please ensure to submit your request for getting applicable detention charges during office hours from 09:00 a.m. to 05:30 p.m. from Monday to Friday to get timely assistance. If you should require any assistance, please contact our customer service team at your location who will be glad to guide you based on your individual situation.