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Ports & Inland

Canada Customers: How can you help us to ensure prompt Customer Service?

Please be reminded of several guidelines that you can follow to ensure that your inquires are handled as quickly as possible.

These include:

  • Utilizing your case number or booking (shipment) number when calling our service center and be sure to include this in the subject line of any emails to allow the phone/case management systems to route the communications immediately to the correct team.

  • For all Customer Service inquiries in Canada, please utilize our email address:
    [email protected]
  • Utilize Hapag-Lloyd’s Navigator tool to access basic information including arrival notices
  • Utilize our web site to make BL draft changes as well as booking amendments
  • For Bill of lading related emails please include complete BL number in the subject line

Besides the above information, please note the following mailbox for IMDG Hazardous Declarations Submission: [email protected]

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Ports & Inland

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