Shipping into South Africa? Import invoice process updates are here

If you're shipping cargo into South Africa, please know that we are updating our import invoicing process. Our goal is to eliminate late invoicing after vessel arrival and proactively issue correct invoices on time for faster import release.

We will continue to request the details of your nominated agent ahead of time through a “pre-call” document to ensure that the invoice payers are correct prior to issuing the invoices. If we do not receive the “pre-call” document instructions three days before the Estimated Time of Arrival, we will assign and send the invoices to the consignee. Please note that if changes to the Consignee assignment as invoice payer are requested after the invoice has been issued, the Invoice Amendment Fee (IAD) will be applied. You can find all local charges here.

In case of an invoice dispute, please send a email to [email protected] within 7 working days of the invoice date. The dispute resolution takes approximately 5 working days from receipt of the following information: Shipment Number, Bill of Lading Number, Invoice Number, Charge Details & Amount and Reason for Dispute. Kindly be advised that any invoice dispute received after 7 working days of Invoice date will be rejected.

If you should require additional information, please contact our customer service team at your location, who will guide you based on your individual situation.