Regional Updates in Middle East & Indian Subcontinent

Operational and Customer Service Updates for Middle East and the Indian Subcontinent

Operational and Customer Service Updates for Middle East and the Indian Subcontinent


+++ last updated on June 24, 2022 +++

Summary

  • Operations across Middle East and Indian Subcontinent continue to run normally. Our offices are open, and our staff are handling documentation. 
  • India – Ports, Terminals and ICDs continue to work normally
  • Sri Lanka - The country's economy has been hit hard by the pandemic. Shortage of medicines, fuel and other essentials are pushing the cost of living at record highs.

Terminal Operations
Some terminals slightly affected by labor reductions, but operations continue close to normal. See the latest terminal status with a map overview here.

  • Colombo –Smooth port operations. No berthing delays reported at SAGT/CCIT/JCT
  • Bangladesh - Berthing congestion at GCB, CCT and NCT/5 of 2-3 days. At NCT/2,3 & 4 of up to 2 days

Railway Operations
No impact to report.

Truck Availability
No impact to report.

Barge Availability
No impact to report.

Depots
For latest status available on google maps for Depots and CFS, click here.

Customer Service

Our counters in the Middle East are open. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours.

  • India - All offices and counters are operating as per normal office working hours. However, please consider using the Seaway Bills of Lading functionality for export and import shipments to speed up collection of your documents
  • Saudi Arabia –  The Saudi Arabian Government has announced a suspension of cargo imports to Saudi Arabia from Lebanon. With this regulation in place, we will not be able to accept your cargo on this specific routing.
  • Sharjah, UAE - From November 1, 2021, our product for the Emirate of Sharjah was upgraded. You can now select direct delivery of your dry containers to the following industrial locations in Sharjah (AESHJ) - Sharjah Industrial Area (Up to ICD) / Saif Free Zone Sharjah / Sajah and Al Dhaid. For a smoother customer experience, please pre-select your preferred sub-location for future bookings. Currently we are unable to offer this service for DG, Reefer and Specials, which remain on CY basis only.
  • Syria - The booking restrictions to/from Syria for the following countries have been lifted – United Arab Emirates, Iraq, Kuwait, Bahrain, Qatar, Oman, Pakistan, India, Sri Lanka, Bangladesh, Saudi Arabia and Jordan, however, specific terms and conditions apply related to payment terms. For more information, please contact your local Sales/Customer Service teams.
  • UAE – All Delivery Order (D/O) requests and payments must be submitted via ODeX platform. Cash payments are only accepted in limited amounts through Al Fardan Exchange added to ODeX. Dubai counter is open with regular business day hours.
  • For customer inquiries, please use email as the primary method of contact with our Customer Service teams.
  • For vessel/container/booking status and sailing schedules information, please visit our Online Business Suite
  • For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team
  • For payments, please use our online payment options explained in the separate “Related CustomerNEWS” section by country.  If you cannot find information that you are looking for, please reach out to your local customer service department here
  • Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.

    Reach out to your local customer service representative here

Read the latest Middle East, Indian Subcontinent and Africa Service Updates

 Indian Subcontinent – Mediterranean Express (IMX)

  • MV Xin Pu Dong V258E / V259W will omit Hamad, Qatar and imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery

Indian Ocean Service (IOS)

  • MV Tsingtao Express V2215E / V2323W will omit Karachi, Pakistan, and Nhava Sheva, India. Imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery
  • MV Kyoto Express V2216E / V2324W will omit Mundra, India, and imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery
  • MV Sofia Express V2217E / V2325W will omit Karachi, Pakistan and Nhava Sheva, India. Imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery
  • The planned omission of Hazira, India will continue until end of June 2022

Indian Ocean Service 3 (IO3)

  • MV APL New York V0PE3OE1MA / V0PE43W1MA will reinstate Port Qasim, Pakistan call for loading purposes
  • MV COSCO Japan V096E / V097W will reinstate Abu Dhabi, UAE and Port Qasim, Pakistan
  • MV CMA CGM Cendrillon V0PE47W1MA / V0PE3SE1MA will reinstate Abu Dhabi, UAE

Southeast India - Europe Express (IEX)

  • MV Amoliani V2218E will omit Colombo, Sri Lanka, and imports will discharge in the Colombo WB call V2218W. Vessel will call Madras before Krishnapatnam in India.
  • The planned omission of Vizag, India will continue until mid-August

Indamex 2 (IN2)

  • MV APL California V006E / V007W will omit Port Qasim, Pakistan

Asia – Gulf Express 3 (AG3)

  • There will be no sailing from Jebel Ali, UAE (eastbound) on July 3, 2022, July 10, 2022, and July 24, 2022
  • The following vessels will omit Sohar, Oman or Abu Dhabi, UAE
Vessel Name Voyage Omitted Port
MV Southampton Express 030W/E Sohar, Oman
MV Al Jmeliyah 021W/E Abu Dhabi, UAE
MV YM Welcome 030W/E Sohar, Oman
MV YM Wellbeing 020W/E Abu Dhabi, UAE
MV Tayma 022W/E Sohar, Oman
MV HMM Raon 005W/E Abu Dhabi, UAE
MV Southampton Express 031W/E Sohar, Oman
MV YM Welcome 031W/E Abu Dhabi, UAE
Gulf – East Mediterranean Service (GEM)
  • MV Xin Los Angeles V156E / V157W will omit Hamad, Qatar. Imports will discharge in Jebel Ali, UAE for further connection to their final port of delivery

Far East Loop 3 (FE3)

  • No Updates

Kuwait Feeder (KWF)

  • MV Hansa Ratzeburg V374W will replace MV Songa Leopard, expected to arrive on June 23, 2022

India – Gulf Service 1 (IG1)

  • MV Northern Dedication V2223W will leave the service in Jebel Ali, UAE, and will be replaced by MV Northern Discovery V2223W. The exchange is expected to take place on June 28-30, 2022
  • MV Northern Dedication V2223E will omit Bahrain

China - India Service (CIX)

  • MV Mirador Express VE141 will leave the service in Nhava Sheva, India, and will be replaced by MV Argolikos VE141. The exchange is expected to happen tentatively between third / fourth week of June

India - America Express INDAMEX (TPI)

  • MV Mol Courage V2118E / V2127W will omit Port Qasim, Pakistan

Asia - Red Sea Service 1 (AR1)

  • MV YM Orchid V173E will omit Jeddah, Saudi Arabia
  • There will be no sailing from Aqaba, Jordan (eastbound) on July 19, 2022

Asia-Gulf Express 2 (AG2)

  • No updates

Middle East - India - Africa Express (MIAX

  • MV Tema Express V2219W/E will call Apapa before Tin Can in Nigeria

China – Kenya Express (CKX)

  • There will be no sailings from Mombasa, Kenya (eastbound) on June 20, 2022, July 10, 2022, and July 24, 2022
  • MV Lady Jane V005W will reinstate Colombo, Sri Lanka

Asia – West Africa Service (AWA)

  • There will be no sailing from Pointe Noire, Congo (eastbound) on June 23, 2022

South Africa Express (SAF also known as SAX)

  • MV MSC Rayshmi VNZ222A, MSC Domitille VNZ221A, and MSC Chloe VNZ220A will omit Cape Town, South Africa

Mediterranean – West Africa Express (MWX)

  • MV Navios Dorado V2219S/N will omit Apapa and Tin Can in Nigeria. Imports were discharged in Tema.
  • MV Gisele A V2223S/N will change its rotation and call Apapa before Tin Can in Nigeria
  • MV Irenes Rainbow V2222S/N will change its rotation to Tin Can before Apapa in Nigeria, Tema, Ghana, and Cotonou, Benin

East Africa Service 2 (EA2)

  • MV AS Nora V02SBFS1MA will rejoin the service in Jebel Ali, UAE, expected to arrive on June 29, 2022
  • There will be no sailing from Nhava Sheva, India (southbound) on June 30, 2022, and August 4, 2022, and from Mombasa, Kenya (northbound) on July 14, 2022, and August 18, 2022
  • Weekly call to Dar Es Salaam, Tanzania will resume from MV AS Nora V02SBRS1MA / V02SBSN1MA

West Europe – West Africa Service (WWA)

  • No Updates

West Africa Express (WAX)

  • There will be no sailing from Tema Ghana (northbound) on June 26, 2022, and July 24, 2022

 South Africa – Asia Express 1 (SA1)

  • No update

 South Africa – Asia Express 2 (SA2)

  • There will be no sailing from Durban, South Africa (eastbound) on June 22, 2022 and July 13, 2022

South America - Africa - Triangle Service (SAT)

  • The fortnightly blank sailing program has been advanced by 1 week from Durban (eastbound) starting from July 1, 2022
  • MV Lodur V2220E/W will call Cape Town, South Africa

Dakar Express (DEX)

  • MV Konrad V2224S/N will omit Nouakchott, Mauritania

Maputo Express (MAX)

  • MV Ornella V900W will call Terminal 1 in Jebel Ali, UAE

Related CustomerNEWS

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