Regional Updates in Asia & Oceania

Updates on the impact of COVID-19 in Asia & Oceania


+++ last update: July 29 +++

  •  Ease in Covid-19 control measures continues for Asia as countries step into the re-opening of the economy.
 

Terminal Operations​

No reported issue nor known disruption.


Railway Operations​

No reported issue nor known disruption.


Truck Availability​

No reported issue nor known disruption.


Barge Availability​

No reported issue nor known disruption.


Depots

No reported issue nor known disruption.


Customer Service

We are continuing to operate on a Business as usual basis. If you require any assistance please do not hesitate to contact your local customer service representative in East Asia, local page can be found here and for Oceania local page here.

For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB however, we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.

Counter services are still open for majority of the offices. For Counter Service Operating Hours, please contact your local office.

Many of our staff are now working from home however, we do not anticipate this effecting our contact center, which will remain fully functioning throughout this period.

If you are not already doing so, we highly recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.

For vessel/container/booking status and sailing schedules, please visit the Online Business section on our website.

We highly recommend that you check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments with us.

For Dangerous Good Cargo terminal gate acceptance, we strongly recommend customers to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.  

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