Are you are visiting our website from Mainland China?
If you click "Yes", you will be redirected to www.hapag-lloyd.cn, our performance-optimized site for Mainland China, which provides the same content as www.hapag-lloyd.com.
如果点击"是"，您将直接跳转至赫伯罗特中文网 www.hapag-lloyd.cn, 这是我们专为中国大陆优化的网站，与 www.hapag-lloyd.com 网站内容一致.
In addition to dominating the headlines and the lives of many of us around the world, the coronavirus pandemic is having a major impact on the logistics industry and will continue to cause disruptions for some time to come. Now as always, we will do our very best to keep your business running smoothly.
Despite the challenging circumstances, we are grateful that our employees across the world are safe and sound. The majority of them are working from home – which means you can reach out to us as usual via email or phone.
We are doing everything in our power to maintain uninterrupted service for you. However, this situation is challenging for all of us these days. We hope that you can understand and accept that even though we are doing our very best to meet your needs, there may still be times when we are unable to provide our service at the normal speed and when delays may be encountered.
To make life easier for you and us, we kindly ask you to make use of our online tools and subscribe to our CustomerNEWS to stay up to date.
Getting a quote, making a booking or tracking your shipment – you can do all that and more with us ONLINE. In fact, that’s the easiest way to do business with us.
We are here for you, with a team of 13,000 standing by your side, to support our customers as best as possible. In these challenging times, we all sail in one direction to achieve the same goal. Please, stay safe and don't forget, we stay onboard for you.
Due to the current situation, we have reduced frequencies and selected network adjustments of some of our services or decided to discontinue them.
However, it is our highest priority to provide you with best-possible services to get your cargo to its destination. This is a comprehensive overview of the most important changes, which we will update on a regular basis.
Last updated on 16 December 2020
Read the full message here
Since our office counters are closed or only manned by skeleton staffs, we are asking you to review the possibility of (A) covering your shipments by sea waybill instead of original bills of lading (if legally and commercially acceptable) or (B) of having your documents distributed at destination.
For the surrender of original bills of lading prior to container release at destination, please contact your local office for detailed guidance. We also kindly ask you to consider using electronic payment channels so as to minimise physical contact.
If you have any general questions, please don’t hesitate
to contact us.