Are you are visiting our website from Mainland China?
If you click "Yes", you will be redirected to www.hapag-lloyd.cn, our performance-optimized site for Mainland China, which provides the same content as www.hapag-lloyd.com.
如果点击"是"，您将直接跳转至赫伯罗特中文网 www.hapag-lloyd.cn, 这是我们专为中国大陆优化的网站，与 www.hapag-lloyd.com 网站内容一致.
Modern supply chains can be complex. Even more so during peak shipping periods when vessels are full and there is intense competition for space. With just a few clicks, you can secure a slot for your container via our Web Booking or via the Hapag-Lloyd Navigator and get your cargo shipped on your desired vessel.
Get your shipment on its destination on time and enjoy your peace of mind.
Just book your Shipping Guarantee, your "no-roll" option, after having placed a booking via our Web Booking or via the Hapag-Lloyd Navigator and do not be concerned about getting that last slot for your container anymore.
Shipping Guarantee is globally available for our customers regardless which booking channel you are using. Check the purchase options after submitting your online booking or via the Hapag-Lloyd Navigator.
Secured container slot
Your shipment is protected from any rollovers from the initially booked vessel on the whole ocean leg
Shipping Guarantee can be purchased up until 3 days prior to vessel departure at port of loading
Get your shipment on its destination on time and avoid disruption in the supply chain
Afterwards, you will receive a booking confirmation that includes the Shipping Guarantee. And, most importantly, your peace of mind.
All terms can be found at Terms & Conditions of Transport.
Shipping Guarantee is currently only offered for 20ft standard shipping container, 40ft standard shipping container and 40ft standard high cube shipping container.
Following containers are excluded from Shipping Guarantee: containers with Dangerous Goods, reefers (operated or non-operated) and Special Equipment (in gauge or Out of Gauge).
Shipping Guarantee is globally available. Check the purchase options after submitting your online booking or via the Hapag-Lloyd Navigator.
The Shipping Guarantee can only be purchased up until 3 days prior voyage departure at port of loading.
SGF or NRA is valid for the ocean leg only. It does not apply for any inland move including truck, rail, barge and it does not include an equipment guarantee. Furthermore, no compensation becomes due if an inland move is delayed or no equipment is available.
The booking subject to a Shipping Guarantee will not be rolled to another sea going voyage at any port of loading or subsequent transshipment port, if any, except for rollings due to Force Majeure.
With the Shipping Guarantee customers can secure a guaranteed container load for the full sea transport including transshipment ports.
The shipper is entitled to a compensation in the amount of 200% of the applicable Shipping Guarantee (in short SGF or NRA) (“Compensation”), under the following conditions:
Any compensation related to rolling a container is limited to the above mentioned Compensation. Any other claims resulting from or in connection with the rolling of said container to another main voyage at the Port of Loading shall be subject to the applicable Hapag-Lloyd Bill of Lading or Sea Waybill Terms and Conditions.
The Shipping Guarantee is further subject to meeting all relevant cut-off times by the Merchant. In case any cut-off times are not met by the Shipper, or in case of a booking cancellation by the Shipper, the Shipper shall pay a cancellation fee in the amount of the SGF or NRA.
Any changes, including but not limited to changes of port of loading, port of discharge and voyage before loading as well as changes of the commodity from non-hazardous to hazardous, container type or increase in the number of containers, retroactive booking adjustments that include changes of rate agreement numbers by the shipper, the SGF or NRA will cease and the Amendment Fee (50% of SGF / NRA) will be charged.
If the shipper instructs the Carrier to roll the shipment to another voyage or if the number of containers is reduced in the shipment, the SGF or NRA will cease and the Amendment Fee (50% of SGF / NRA) will be charged.
The Shipping Guarantee will be confirmed by an updated booking confirmation stating the Shipping Guarantee.
In the future, additional and enhanced features will further optimize our Shipping Guarantee product.
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