USA

USA - FAQ

  • Please send your tracing request via Get info, which is an automatic email response tool.
  • Please refer to “Trace Container”.
  • Please download Hapag-Lloyd Mobile Application from both IOS and Android (search for Hapag-Lloyd).
  • You can send your booking via INTTRA products such as  INTTRA ACT (website), INTTRA DSI (offline Desktop), INTTRA Link (Bi-Lateral connection).
  • You can send your booking via our website. Please find more information here.
  • Please discuss with your local Hapag-Lloyd representative for more details or alternative solutions.
  • You can send your shipping instruction via INTTRA products such as INTTRA ACT (website), INTTRA DSI (offline Desktop), INTTRA Link (Bi-Lateral connection).
  • You can send your shipping instruction via our website. Please find more information here.
  • Please discuss with your local Hapag-Lloyd representative for more details or alternative solutions.

Please check your vessel schedule in via our Online Business / vessel tracing.

  • All details regarding the location and contacts for our worldwide offices are available on our website.
  • For your guidance please refer to the section “Offices” on the main webpage.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide the appointed Depot details.

Please refer to Hapag-Lloyd Booking Confirmation where we will provide either Off-Dock CY details or Port Terminal details.

Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.

  • Please refer to Hapag-Lloyd Booking Confirmation where we will provide information under “Cut-off” section.
  • Please refer to Online Business / My Shipment (registration required).
  • Please refer to Rate of Exchange via our Online Business.
  • Please kindly refer to the Invoice that you received from Hapag-Lloyd.
  • If you have User ID/PW for our website, Please refer to “My Shipment / ROE” for ROE application date accordingly.
  • Freight Prepaid (Export) will be 7 days before scheduled departure date at Port of Loading.
  • Freight Collect (Import) will be 7 days before scheduled arrival date at Port of Discharge.
  • Please refer to our global ROE rule here.
  • Please refer to Online Business / Tariff / Detention and Demurrage.
  • If you have User ID/PW for our website, Please refer to “My Shipment / Import” section to check Detention/Demurrage for particular shipment or container selected.

Please refer to Online Business / Tariff / Local Surcharges.

  • Please refer to Product Brochure page for “Container Specification”.
  • Weight restriction might be applied on certain services, please contact your local Hapag-Lloyd representative for more information.

Please refer to Product Brochure page for “Container Specification”.

  • There is no specific cargo weight limitation in the US but there is a limitation under the name of " Gross Vehicle Weight" regulation which includes Cargo weight, Cargo packing weight, entire container contents, Chassis and Truck weight. Furthermore there are restrictions on the distribution of weight which means that if cargo weight is within the cargo weight guideline, it can still be overweight per local, state and federal law. With this reason it is very difficult for Carrier to confirm whether or not your cargo can be transported to the US inland location.
  • Please refer to more information here.

Please refer to our Fleet, which includes both Hapag-Lloyd vessels and Chartering vessels.

  • Please refer to our Fleet / Vessels, which includes both Hapag-Lloyd vessels and Chartering vessels, you can download the certificate information from there.
  • If you would like to have a vessel certificate for partner vessel, please contact your local Hapag-Lloyd Customer Service representative in your Area to get more information.

The Shipped On Board date we manifest on the Bill of Lading is the sailing date of the vessel.

  • No. we are not able to show a Shipped On Board date on the Bill of Lading which does not reflect the actual date of sailing.
  • Alternatively, if the container(s) have been loaded on board the vessel, the date that this occurred if it is prior to the vessel sailing date, can be used as a Shipped On Board date. Please check with your local Hapag-Lloyd Customer Service representative team for more information.
  • We can offer a received for shipment Bill of Lading. This confirms that we have taken charge / possession of the goods but they have not been loaded on to the intended vessel.

Currently we are not able to show such information via our website. Please contact your local Hapag-Lloyd Customer Service team.

Hapag-Lloyd offers a number of e-Business products designed to assist the customers in delivering your

  • Bookings
  • Shipping instructions
  • Event reporting such as schedule deviations or vessel departure notifications

Please refer to e-Business solutions where we offer Bilateral EDI, Online Business, INTTRA, various e-mail solutions and mobile solution.
Please contact your local Hapag-Lloyd representative to receive more information.

Please refer to our “Security Information”.

Back to Top

Did you know that your Internet Explorer ( 8 or lower ) is out of date?

Microsoft will stop supporting your web browser in January 2016. As of April 2016 your web browser ( IE8 or lower ) will no longer be fully supported by our website.
To continue to make full use of our website and for a faster, more reliable and secure browsing experience, we encourage you to upgrade to a newer version or other modern browser.
A list of the most popular web browsers can be found below.

Just click on the icons to get to the download page