Key features
One screen
View all your shipment information on one single screen.
Real-time data 24/7
Check the live status of your shipments and bookings at any time.
Important documents
Have all your important shipment-related documents in one place.
Mobile availability
Keep track of your shipments on the go with your mobile device.
Alerts on outstanding items
- VGM cut-off submission
- Shipping Instruction submission
- Expiring rates for your online quotations (Quick Quotes)
Easy access
Have direct links to supporting features in the Hapag-Lloyd Online Business available, such as the easy-to-fill-in Booking Amendment Beta web form to send a cancellation or update request.
Please note: The Navigator has been optimized for the following web-browsers: Google Chrome, Firefox, Microsoft Edge and Safari. The Navigator is not compatible with Internet Explorer 11.
Everything at a Glance
Our new Hapag-Lloyd Navigator will make your life easier. The digital dashboard provides you with a bird’s eye view on all your relevant data and offers you real-time information around the clock. With our Navigator, you will stay on top of all your shipment information and save time managing your various shipments and bookings.
The Hapag-Lloyd Navigator is seamlessly integrated into the Hapag-Lloyd Online Business and is available for all customers around the world.
Check out the Hapag-Lloyd Navigator and have your business at a glance now.
What our customers say about Hapag-Lloyd Navigator
Giorgio Pozzati, SINTRA S.P.A., Italy“With the launch of Navigator, Hapag-Lloyd provides not only a useful resource for us, but demonstrates once again its dynamism staying always a step forward and becoming unique in the market."
Luca Mortara, Operative & Commercial Dept., GMT Steinweg"The Hapag-Lloyd Navigator can substitute my personal mail archive! All shipments data and documents in one tool!"
Marzena Marcinska, Exp. Specialist, Altercol Polska Sp. z o.o."The Hapag-Lloyd Navigator is a great step in the process of digitization and sharing data. It provides new opportunities by better connecting carriers, infrastructure, and people in a safe and efficient way."
Overseas Department, CN Logistics Italy"All I need on one page. The Hapag-Lloyd Navigator makes my working life much easier!”
This is the Hapag-Lloyd Navigator
The Hapag-Lloyd Navigator is a central monitoring dashboard that provides relevant information on your shipments with Hapag-Lloyd. The Navigator’s interface is very easy to use - just login to your Hapag-Lloyd online account and handle your shipments with a few clicks.
The Hapag-Lloyd Navigator consists of these components:
- The "List of Shipments"
- "Shipment Details"
- ''Access the new beta version of the Booking Amendment feature via “Update Booking” or “Cancel Booking”
- "Related Documents"
- "Cargo Details"
- "Additional Digital Products" such as Cargo Insurance, Additional Freetime and Shipping Guarantee to book immediately
- "To Do’s" such as missing VGM information, missing Shipping Instructions or expiring quotes with color coding to indicate urgency
Helpful Information
Frequently Asked Questions
Different security settings are applied to a user login based on the responsibilities they control as parties to a shipment, service contract, and/or bill of lading. The shipments that you see on the Hapag-Lloyd Navigator are based on these settings. E.g. only if you have negotiated rates with us, will you be able to see the quotation details.
All data that you see is live data and the Hapag-Lloyd Navigator is directly linked to our internal system. It is the same data our colleagues have access to.
As a default, we load shipments with a departure date from current date, two months into the past and two months into the future. Note that the booking placement date does not impact the display of shipments. Bookings placed six months in the past will appear as long as the departure date falls within the aforementioned rule.
By default, the list is sorted by booking number in ascending order, but you have the possibility to sort the table in whatever manner you like.
Not yet. For the time being, we are offering you a link to different sites of our existing Online Business that allow you to access your documents. Note that to the download some documents, it is required to sign a separate contract. We are in the process of making the availability of your documents easier for you.
In order to provide you fast with new digital products, we have decided to build these into a new cloud-based environment. Unfortunately, when switching between the “new” and the “old” environment, an additional login is required. We are already working on a solution that remembers your login credentials and forwards you seamlessly.
Yes, it is available on your smartphone and also in Hapag-Lloyd Mobile App.
Features that you can look forward to include but are not limited to: Hapag-Lloyd Live (real-time container tracking for limited customers only), tracing of operational events, direct download of documents...
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