Take Charge of Your Shipments.

Navigator

Stay on top of all your shipment information with our new Navigator 2.0. Get access to complete shipment data and easily navigate to container and cargo details, essential documents, and additional services – all in one place.

The Navigator 2.0 provides you with details of your shipments and gives you options to easily manage your bookings. It supports your workflow by showing pending tasks for your shipments.

Take full control and manage your shipments independently and on demand with the new Navigator 2.0.

Your Benefits

Complete Shipment Data

View all the details and essential documents you need for your bookings and active shipments. 

Easy Booking Management

Copy, cancel, or update your bookings or book additional services for your shipments with just a few clicks.

Convenient Search and Tracking

Enjoy the enhanced search function using the booking, container, BL, or invoice number and quickly find and track your shipments. 

Go to Navigator 2.0

This is the Navigator 2.0

Navigator 2.0 gives you all the details and documents you need for smooth sailing. The interface is very easy to use: just log in with your Hapag-Lloyd Online Business credentials and manage your shipments with a few clicks.

Screenshot Navigator

Key Features

  • New list of shipments: Customizable detailed overview of your active shipments with multiple filters.
  • Extended shipment details view: Shipment-specific information, with easy navigation to container and cargo details, documents, and additional services.
  • Enhanced search function: Find and track your shipment by using the booking, container, BL, or invoice number.
  • Pending tasks: See upcoming to-dos for your shipment including due dates for current tasks.
  • Booking management: Easily copy, cancel, or update your bookings, or book additional services.
  • Multidevice compatibility: Supports all screen sizes with no compromises on functionality.

Helpful Information

Web User Guide (1.8 MB, 18 Pages)
Mobile User Guide (1.1 MB, 11 Pages)
Go to Navigator 2.0


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What our customers say about Hapag-Lloyd Navigator

Giorgio Pozzati, SINTRA S.P.A., Italy

“With the launch of Navigator, Hapag-Lloyd provides not only a useful resource for us, but demonstrates once again its dynamism staying always a step forward and becoming unique in the market."

Luca Mortara, Operative & Commercial Dept., GMT Steinweg

"The Hapag-Lloyd Navigator can substitute my personal mail archive! All shipments data and documents in one tool!"

Marzena Marcinska, Exp. Specialist, Altercol Polska Sp. z o.o.

"The Hapag-Lloyd Navigator is a great step in the process of digitization and sharing data. It provides new opportunities by better connecting carriers, infrastructure, and people in a safe and efficient way."

Overseas Department, CN Logistics Italy

"All I need on one page. The Hapag-Lloyd Navigator makes my working life much easier!”

Frequently Asked Questions

Navigator Data

Different security settings are applied to a user login based on the responsibilities they control as parties to a shipment, service contract, and/or bill of lading. The shipments that you see in the Navigator are based on those settings.

All data that you see is live data, as Navigator is directly linked to our internal system.

As a default, shipments are shown if their planned arrival date is three months in the past or five months in the future. You can narrow this range by filtering the ETD/ETA date range. Using the search functions, you can also find shipments outside the above date range as well.

You can find this information via the “Container and Cargo Details View” after selecting “Shipment Details.” Alternatively, you can find the export empty pick-up depot(s) available on the first page of your booking confirmation or you can download the booking confirmation in the “Documents” tab.

The cut-off deadlines are available in the “Overview” tab of the new Navigator 2.0 and in your booking confirmation. You can see all future cut-off dates and the past cut-off dates for up to one week (current day to 6 days).

 

List of Shipments

By default, the list is sorted by booking number in ascending order, but you can sort the table in whatever manner you like.

Yes, you can see the pending tasks for each shipment, including due dates, after you have selected it. Or you can see all the to-dos by selecting the “To-dos” tab.

 

Documents

In Navigator, you can find the following documents: the latest version of your booking confirmation, the invoices related to your cargo, sea waybills, bills of lading, and arrival notices.
You can also find the details of your shipments, such as routing details, transit time, terminals and depots involved, cut-off dates; and you can download a shipment list to have for your reference.

If some documents are not available for you, please contact our Customer Service.

You can easily find and download your documents from Navigator under “Documents.”

 

Usage and Features

Yes, it is available on your smartphone.

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