User Guide: Customs

Customs provides you the possibility to monitor & proof your customs declarations. You will find all relevant customs and advanced filing systems.

First you could decide if you would like to obtain information for Export or Import (default).

You may just press find or you could reduce your selection via Advanced Search using as a filter the HL Booking Number, Documentation Number, Container Number, your Reference, Customs Reference, Arrival/Departure Location, Vessel Name, Voyage Number, Customs System and a Date Range of the Vessel Arrival/Departure as a filter.

Via Advanced Search you could uncollapse filter your selection.

You could reduce your selection via filtering by either:
HL Booking Number e.g. 123456789
Document Number e.g. HLABCD1234567
Container Number e.g. HLCU 1234
Your Reference e.g. MY HAPAG123 
Customs Reference e.g. ATB15112345455565677 or VI0443219897886767


You could reduce your selection via Departure Location e.g. HAMBURG (DEHAM).


You could reduce your selection via Arrival Location e.g. RIO DE JANEIRO (BRRIO).


You could reduce your selection via Vessel Name e.g. MSC BARCELONA.


You could reduce your selection via Voyage Number e.g. 1950N.

You could reduce your selection via Date Range of maximum of 6 weeks of Vessel Arrival (Import View)/ Vessel Departure (Export View) e.g. from 2020-02-14 to 2020-02-28.


You could reduce your selection via Customs System e.g. BRAZIL SISCARGA or USA ACE/AMS or GERMAN CUSTOMS SYSTEMS or EU AIS (ADVANCED FILING) ...


You could collapse the advanced search via clicking on Based Search.


  • Select the row you would like to get more information.
  • Click Details.
Depending on the Customs System and the status of the filing of the customs declaration, the Details could show different information:
  • Customs Bond Facility
  • Submission Day
  • Customs Code
  • Customs Remark
  • Selffiler
  • External Document
  • Clearance Location
  • You could flow by clicking on Cust. References to see more references and submit them.
  • Information about Vessel you obtain by clicking on Vessel.
  • By clicking on My Shipments you will see further information for your shipments.
  • If you need information about your Shipment you could click on Shipment and you will get Shipment Details.
  • More information of your Import you could find by clicking on Import.
  • If you want to switch to the Booking page, just click on Booking.
  • You need just information about Tracing, click on Tracing.
  • If you want to obtain information about WebVGM click on webVGM.
  • If you need information about Electronic-Advanced-Shipping Instructions, click on eaSI.
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