Kenya - New Contact Information

Kenya is one of Hapag-Lloyd’s most important markets in Africa and it is our constant endeavor to provide you with a high quality of service.

To further improve communication, effective August 24, 2020, we have introduced a Toll Free number - (+254)203893655 - to enable you to contact our team during business hours. Also provided below are our email addresses, for your ready reference.

For Shipping Instructions, Draft Corrections and B/L Amendments:

Contact Number      (+254)203893655    

E-Mail Address        [email protected]

For Booking enquiries - Booking Confirmations / Booking Amendments / Equipment Release / VGM Submissions / Vessel Schedule Information  / Gate Cut-off / Gate Closure / Export Bill of Lading enquiries and other export related queries:

Contact Number      (+254)203893655

E-Mail Address        [email protected]

For Import enquiries on Arrival Notice and Track & Trace:

Contact Number      (+254)203893655 

E-Mail Address        [email protected]