An easier way to communicate with our Jordan offices is coming to you!

As part of our ongoing commitment to deliver fast, responsive, and high-quality service, we are enhancing our local Contact Center to better support your needs. This upgrade is aligned with our Strategy 2030 and our ambition to become number one for quality in the industry – by focusing on what matters most: You.

• From June 23, 2025, you can reach us now via the following new mainline number: +962 6 429 6006

By dialing your Case Number or Shipment Number, the call will be fast-routed to the corresponding agent or team for a more personalized service – ensuring faster resolution times and personalized support. 

If you require more information related to this change, please contact your nearest Hapag-Lloyd office who will guide you based on your individual situation