Here's an update on Manual Forwarding Notes in India

We are pleased to announce that the digitally processed Manual Forwarding Note via the ODeX platform in India is now live, effective June 17, 2025.

Customers are requested to submit Manual Forwarding Note (Outside Window Issue) requests directly through ODeX.

Please note the following guidelines:

• Manual Forwarding Note requests can only be submitted after the standard cutoff (i.e., ETA minus 5 days) has passed and the disclaimer has been accepted.
• The final cutoff for submitting such requests is ETA minus 3 days.

To ensure smooth and timely processing, we kindly request that all customers adhere to these timelines when submitting requests via ODeX.

Additionally, please note:

• The Manual Forwarding Note must be applied via the ODeX platform.
• Afterwards, the respective ICD will only accept the digitally generated Manual Forwarding Note.

Key advantages:

• Immediate processing eliminates the need for email correspondence.
• Unified Platform: Apply for both normal and manual forwarding notes in one place.
• Centralized tracking: Monitor all forwarding notes from a single dashboard.

For step-by-step guidance on the Digital Forwarding Note process, refer to the
ODeX User Manual

If you require more information related to this change, please contact your nearest Hapag-Lloyd office  or the ODEX Customer Support via Phone: 9863 122 122 or email: [email protected] who will guide you based on your individual situation.