Operational and Customer Service Updates for Africa
+++ last updated on January 24, 2022 +++
Summary
- Middle East, Indian Subcontinent and Africa Operational Updates for Week 4 (here)
- South Africa – Curfew lifted. Long delays expected at the terminal in Durban
- Kenya - Authorities have imposed a dusk-to-dawn curfew in parts of Lamu County, including Mukunumbi, Witu, Mpeketoni, and Hindi areas, through February 5, 2022. Associated localized transport and commercial disruptions are likely
- Uganda – Nationwide curfew 19:00 hrs - 05:30 hrs in effect. Counters close at 16:00 hrs.
- Namibia - The nationwide 22:00 hrs - 04:00 hrs curfew remains in place, until further notice
- Botswana - The nationwide curfew runs 22:00 hrs - 04:00 hrs. Inter-zonal movement is permitted for essential travel only
- Nigeria - Curfew imposed from 00:00 hrs – 04:00 hrs, until further notice. Counter operational
- Senegal - Minimal restrictions in place. Land borders with neighboring countries are open
- Ghana - Restrictions unchanged nationwide. Land and sea borders remain closed
- Angola - No curfew imposed. Most businesses allowed operating with health protocols in place and restrictions on capacity and opening times
- Cameroon - Minimal restrictions in place. Land and sea borders are open
- Congo – Night time curfew in effect nationwide between 23:00 hrs - 04:00 hrs
- Republic Democratic of Congo (DRC) - Nighttime curfew in effect in Brazzaville and Pointe-Noire between 23:00 hrs - 05:00 hrs. The state of health emergency extended until further notice.
- Cote d'Ivoire - The state of health emergency remains in effect. Land and sea borders closed to regular commercial passenger travel, but cargo and freight transport are still operating
- Gabon - A nationwide 21:00 hrs - 05:00 hrs curfew remains in place. Authorities continue to restrict entry and exit to Greater Libreville; Land and sea borders are closed. Cargo transportation and essential services permitted entry with prior authorization
- Ethiopia – Unrest continues in Ethiopia’s northern region of Tigray but the overall situation reported to have improved. We are monitoring the situation and will update as information becomes available
- Sudan - Port operations to continue until further notice. Berthing delays of approx. 3 days expected
- Mali - All commercial and financial transactions between ECOWAS Member States and Mali, with the exception of food products, pharmaceutical products, medical supplies and equipment, petroleum products and electricity suspended, until further notice. Land and air borders closed
Terminal Operations
Please find below status of ports in Africa:
- Dar es Salaam - Berthing delays of 15-17 days at TICTS and 3-4 days at TPA expected
- Port Sudan - Berthing delays of approx. 3 days expected
- Durban - Berthing delays of 4-5 days at MPT, 1-3 days at Pier 1 and 5-6 days at Pier 2 expected
- Cape town - Berthing delays of 2 days at MPT and 6-8 days at CT expected
- Abidjan - Berthing delays of approx. 2-5 days expected due to congestion at the port
- Nouakchott - Berthing delays of up to 3 days expected
- Lagos - Tin can (TICT) berthing delays of 2-4 days (P&C) delays of up to 2 days expected
- Apapa / Dakar / Tema / Cotonou - No berthing delays days expected
- Coega / Pointe Noire / Kribi - Berthing delays of 2-3 days expected
Railway Operations
No impact to report
Truck Availability
No impact to report
Barge Availability
No impact to report
Depots
For latest status available on google maps for Depots and CFS, click here
Customer Service
- Our counters in Africa are open. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours
- Uganda - Counter closes at 16: 00 hrs
- Ghana, Nigeria and Senegal - Counter operational
- For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible
- For urgent escalations, you can use phone calls. The contact number for our Customer Service Centre is +230 21-6722335
- For vessel/container/booking status and sailing schedules information, customer should visit our Online Business section at our Hapag-Lloyd website
- For Dangerous Goods Cargo terminal gate acceptance, we strongly recommend customers to send us electronic copies of their Export Hazardous Declarations to upload in their DG bookings
- For faster BL release at destination, we encourage customers to switch from OBL to SWB if possible. If you should require any assistance, please reach out to your customer service documentation team
- We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen
Reach out to your local customer service representative here
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