Regional Updates in Latin America

Operational and Customer Service Updates for Latin America

+++ last updated on January 24, 2022 +++

Summary

• Brazil - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. All offices are opened but 35% from our employees are still working from home.
  
  
• Argentina - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened but 98% and 82% from our employees are still working from home in Argentina and Uruguay respectively.
  
  
• Chile - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened but 77%, 87% and 62% from our employees are still working from home in Santiago, Viña del Mar and Santa Cruz, Bolivia.
  
  
• Peru - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are still closed.
  
  
• Colombia - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices in Cartagena, QSC Bogotá and Bogotá AO are opened but 35% and 95% from our employees are still working from home.
  
  
• Costa Rica - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened but 92% from our employees are still working from home.
  
  
• Guatemala- Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened but 80% from our employees are still working from home.
  
  
• Mexico - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Office in Mexico City is open and the rest remain closed but 98% from our employees of the area are still working from home.
  
  
• Ecuador - Minimal restrictions in place. Land and sea borders are open, ports and terminal operating normally. Offices are opened in Guayaquil but closed in Quito, but 94% of our employees are still working from home.

Terminal operations

• Argentina - Bahía Blanca, still continue working at 70%
  
• Paraguay - Still working at 85% capacity
• Ensenada, MX: Terminal, as well as local authorities with increase of positive cases, starting to see a lack of personnel.
• Docau, DR: Experiencing some delays due to lack of stevedores, currently at utilization at only 75% of berth due to lack personnel.
• Buenos Aires, Argentina: Exlogan with increase of COVID cases, had to reduce working gangs form 5 to 3 over last weeks. PM productivity also lowered performance.

Depots

• Port of Arica, Chile: closed due to positive cases.
  

Trucking availability

• LMX Truck drivers staff reduction due to coronavirus impact.
  

Feeder availability

• X-press : Continue with bi-weekly frequency in Big Island SSY, RLA is still under negotiation for 2022

Rail

• MXLZC: Railway service has been re-stablished, block has ended.   
  
• MXATM: Rail – 10 to 50% less personal (railway service calling every two days)

Customer Service

Our Online Business section allow you to track your shipment or container, get tariffs and quotations and buy additional freetime.

For faster BL release at destination, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.

For payments, we encourage customers to use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.

Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.