Customer Service

Export Toolbox

- COD Request (Change of Destination) -

Please use the below link to submit a COD (Change of Destination) request. Only use this e-form for shipments booked with our US Customer Service teams for cargo shipping from the United States or Canada.  Any other booking revisions should be submitted using our Booking Amendment tool or via Navigator.

-ERD / Cutoff Request-

Early / Last Receiving dates and rail time cutoffs. Request up to 10 bookings at a time and receive the information in your email
in minutes. This tool is intended for bookings with an export rail move within USA. For cross-border and other bookings no data will populate in the result.The ERD/LRD and cut off times provided via this application are valid at time of request and are subject to change without notice.  

- US Rail Bill Entry -

Submit your information for rail bill processing in just few minutes. Our US Rail Bill e-form is available for export cargo moving on US and Canadian Rails. Some restrictions apply, please click on the link to learn more details.

Import Toolbox

- USA Demurrage Charges -

To comply with the OSRA-2022 and avoid delays to cargo release, Hapag-Lloyd has made changes to the Demurrage invoice process

  • Hapag-Lloyd will invoice carrier demurrage separately from Terminal Storage for New York / New Jersey ports. Terminal storage will be paid directly using terminal portals.
  • Hapag-Lloyd will invoice demurrage inclusive of terminal storage in one combined invoice for the rest of the U.S. ports.

Please use the below link to the proforma invoice form.

By requesting a demurrage invoice, you are confirming that you are a Party to the Bill of Lading, legally entitled to the information and duly authorized to make payments for any outstanding demurrage. Any unauthorized use of this request is strictly prohibited and will be legally prosecuted in the court of law.

- Delivery Order Input -

Please use the below link to submit your delivery instructions for import carrier haulage shipments with door delivery within the US. This new e-form will allow the submission of complete and accurate door delivery information as well as delivery contact details.

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