North America - Regional HQ (Customer Service, Operations & Finance)
USA - Headquarters
Street Address
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
IMDG Submission
Customer Service
Exports / Imports / Documentation Inquiries
Customer Service
Merchant Haulage at Inland Ramps
Customer Service
Trucking Issues
Intermodal
Port Rail and Export Rail
Intermodal
Boston (Sales)
USA - North East
Contacts
Sales Inquiries - New Customers
Sales
Chicago (Sales)
USA - North East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Detroit (Sales)
USA - North East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
New York (Sales)
USA - North East
Contacts
Sales Inquiries - New Customers
Sales
Atlanta (Sales)
USA - South East
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Miami (Sales)
USA - South East
Street Address
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Area US Flag
USA - US Flag
Opening Times
Mon - Fri: 08:30 - 17:00
Contacts
General Inquiries
Military Markets
Customer Service
Civilian Markets
Customer Service
All Markets
Pricing and Rates
All Markets
Imports
Houston (Sales)
USA - West
Opening Times
Mon - Fri: 08:30 - 19:00
Contacts
Sales Inquiries - New Customers
Sales
Los Angeles/Long Beach
USA - West
Opening Times
Mon - Fri: 08:00 - 17:00
Contacts
Rate Quote
Sales
Export Booking
Customer Service
Export Documentation
Customer Service
Imports
Customer Service
Empty Pickup/Return
Operations
Oakland (Sales)
USA - West
Opening Times
Mon: 08:30 - 17:00
Contacts
Sales Inquiries - New Customers
Sales
Honolulu
USA - West (Gulf Pacific and West Coast)
Contacts
Executive Vice President
Administration
Port Manager
Operations
Operations Manager
Operations
Marine Agent
Operations
Marine Agent
Operations
***March 2024***
- For cargo moving US-CAN or US-MEX via rail, AES and Seal #’s are required.
- DG/Hazardous cargo, outside of consolidated cargo shipments moving US-CAN, can be billed using the website IF DG is approved and the Final IMO’s is received
- List TOTAL CARGO WEIGHT (DG plus any NON HAZ)
- If rejected by the website:
Email BOL and/or Final IMO to
[email protected]
* and *
[email protected]
for review
**WEB BILLING EXCEPTIONS**
US RAIL BILL cannot automatically process the following types of billing:
- Rail billing intentionally needed prior to ERD’s or past LRD’s (i.e., inland rail cutoffs)
- Consolidated cargo shipments moving on Canadian Rails.
- Any US-CAN or MEX rail shipments with more than two AES references (classified as consolidated cargo shipments).
For the above exceptions or rail billing difficulties, please email booking and loaded export information, as well as any other supporting documentation, to [email protected] for manual review.