Actualizaciones regionales en Asia y Oceanía

  • Shekou:
    • All berths are in operation but with high yard utilization
    • Average berth waiting time 3-4 days at SCT, 1-2 days at MCT and CCT. Possible different berth for load and discharge operation based on yard and berth situation.
    • Laden Export Gate in: From 6th June to 13 June 2359hr, 3 days from ETA
    • Laden Import Gate out: No restriction
    • Empty Gate out: No restriction
    • 1 depot, Shekou Greating Fortune Automatization Technology Co, Ltd (GREAT1030) has suspended their operation due to quarantine measures until further notice. All remaining depots appointed by Hapag Lloyd are in operation.  
  • Hong Kong
    • All berths are in operation but with high yard utilization
    • Average berth waiting time: 1-3 days
    • Laden Export Gate in: No restriction
    • Laden Import Gate out: No restriction
    • Empty Gate out: No restriction  
  • Nansha
    • All berths are in operation but with high yard utilization
    • Average berth waiting time: normal except 0.5-1 day for extra loader
    • Laden Export Gate in: 7 days from ETA
    • Laden Import Gate out: No restriction
    • Empty Gate out: No restriction  

Summary of the current situation

  • South Korea: The greater Seoul area is under Level 2 social distancing, the third highest in the five-tier scheme, with the rest of the country under Level 1.5.
    Government announced that current level 2 social distancing in Seoul area will keep and extend further 3 weeks until 2nd week of Jun 2021.
    The remained unchanged current WFH at 70%.
  • China: COVID situation is stable in China. Business as usual in all China Offices with full team working in the office. QSC Suzhou, 100% employees work in the office since March this year.
    Local authorities have implemented similar preventive / control measures as CNYTN.
  • Singapore: WFH at 93% / and ease rules in 2 phases as group sizes upped to 5 from Jun 14 and dinning in to resume from Jun 21. Work from home as default for employees able to do so and social gatherings of 5 persons max.
  • Malaysia: Malaysia government announced nationwide lockdown from June 1st and it will be divided into three phases. The first phase of the total lockdown will last for 2 weeks (1st to 14th June). Except for basic economic and service sectors, all industries are not allowed to operate. The second phase of the total lockdown will last for 4 weeks. Certain economic sectors are allowed to reopen, but large-scale group activities are not permitted and personal distance must be maintained. For the third phase, almost all areas of the economy can operate, but must strictly abide by standard operating procedures (SOP), including limiting the number of people working in the company and prohibiting social activities. The duration of all stages will be finalized according to the situation of the epidemic. List of services allowed to operate during the lockdown period includes “port operators and services, shipyards and airports, including for cargo handling and storage or commodity stocking”. For QSC KL, maximum of 30% workforce working in the office, the rest are working from home. For HL MY, all staff are working from home except counter is opened.
  • Taiwan: All sub departments working in two teams whereby one of them will be working from home and one of them will be working at office. Counters are open.
  • Thailand: Bangkok, Nontaburi, Pathumthani, Samutprakarn still under Dark Red Zone (Maximum & Strict control area), due to the high numbers of new Covid19 cases. Government ordered the closure of construction sites and the camp sites for workers in Bangkok to control the spreading of Covid 19 this week. 90% of staff will work from home until 14 June 2021. Counter BKK and LCH open with limited service time to avoid contact with external.
    Bangkok, Nontaburi, Pathumthani, Samutprakarn still under Dark Red Zone (Maximum & Strict control area), due to the high numbers of new Covid19 cases continued.
    In Dark Red Zone, Schools including both public and private schools open for online learning only, all type of entertainment business, sport center, beauty salon and non- essential business close until 14 June.
     Bangkok Administrator plan to vaccinate 50,000 workers in Bangkok per day and more than 1 million people to be vaccinated in June. Thai government plans to vaccinate 50 million people, about 70% of entire population, by the end of this year to build herd immunity to Covid-19 disease.
    Our staff will work from home 90% until 14 June 2021. 
    BKK and LCH open with limited service time to avoid contact with external.
  • Cambodia: KH personal resume back to office but would require to follow the Royal Government instruction. Most CU/Carriers/Feeder still work from home: WFO 20% and WFH 80%. Counter is closed. All payments through E-Banking, D.O release through port’s system for both KHKOS and KHPNH. At the moment most import customers use SWB not OBL, Seal release at depot.
  • Vietnam: As of 7th June, the national tally reached 8,791 cases. There are 504 new cases in 3 days from 5th June morning until 7th Jun morning in which 13 are imported cases and 491 are domestic cases.
    Production plants in North Vietnam (port: Haiphong) remain open with a capacity of 50% workforce while production plants in South Vietnam (port: HCMC/Vung Tau) remain open with normal operations.
    All HCMC colleagues need to perform “self-isolation” until 13th June, 2021. To ensure business continuity and allow us to release OBL, etc., colleagues who WFH in the last 4 weeks and do not need to have quarantine will manage the backup office.
  • Indonesia: There is no Lock down in Indonesia and maintain 75% WFH, Counters are working normally.
  • Philippines: The government relaxed the current community restrictions allowing more companies and shops to operate. From previous daily cases of 10, 000 two months ago, daily cases are now down to less than 2,000. Instead of general lock down, localized lock down is encouraged to areas with rising COVID cases. All are still required to wear face mask and face shield when inside enclosed public places. Work from home arrangement is still encouraged whenever possible. Cargo flow remains unhampered. Majority (about 60%) of the employees are WFH.
  • New Zealand: Able to travel quarantine free between New Zealand to Australia / Total 22 active covid-19 cases.

Terminal Operations​

  • Japan: No impact for vessel operations from Covid19. No stoppages and slowdown for cargo operations.
  • Pusan: High yard utilization of over 90% at all terminals in Pusan as a result of increased import T/S volumes.  Expected to last end of July. Pusan terminals (PNC/HPNT) temporarily restrict gate-in moves for local & TS export which is not to be loaded out within 5 days to improve yard utilization. PNC is suffering shortage of reefer storage due to high volume of RF from vessel sailed from South America. Average berth delays are expected to be 2 to 3 days. 
  • Shanghai & Ningbo: Terminal waiting period is expected to be an average of 1-2 days (subject to tide and draft restriction).
  • Qingdao: Due to port closure from the recent bad weather, Qingdao port is having berth congestions. Average waiting time is 12-28hours.
  • Vietnam: Vung Tau berth window remains tight due to berth congestion and average waiting time is 25 hours but longer during the weekend while for Haiphong, the waiting time is 5-7 hours, excluding tide waiting time.
  • Due to impact of CoVID-19 for the time being, movements between Ho Chi Minh & Vung Tau are strictly restricted. Boarding Agents /ISS team are not allowed to board our vessels at Cai Mep during the current CoVID-19 situation until further notice. ISS team keeps working with vessels, HL, Ports, and local Authorities via email and phone to arrange for the calls smoothly.
  • Singapore: The average waiting time at PSA is roughly 36 hours. Yard density is 90%. Reefer yard density is 95%+ and this has raised the concern of PSA. Since there was a rise of Covid-19 cases in port, “stevedore” are under quarantine and it affects the staffing of min 4-5 cranes. Productivity is affected. In view of heightened risk of the spread of Covid-19 infection, PSA introduced “Enhanced safe management measures - contactless (segregated) cargo operations” with effect from 3rd May, 2021. The main aim is to minimize the contact between vessel crew and shore-based personnel.
    There is travel ban for all sign on/off crew from/to India, Bangladesh, Sri Lanka, Nepal and Pakistan.
    Vessel calls with last port India, Bangladesh, Sri Lanka, Nepal and Pakistan require maritime safety declaration prior arrival for berthing approval
  • Malaysia: High yard utilization (85-95%) and berth congestion with delays up to 2 days due to bunching of vessel from the snowball effect of the pandemic. For Northport, berth congestion is not as serious as Westports but their yard utilization is more than 100%. So, Northport does not accept any ad hoc call.
  • Thailand: Thailand (Laem Chabang) – no congestion or berth clashes in Week 23. HPT are allocating berth on arrival for THEA vessels. Potential berth clash in Week 24 (3 THEA vessels)
    Yard utilization: HPT / Terminal C – 70% and Terminal D - 47%.
    No delays for collection or acceptance of containers.
  • NZ-Auckland: Ongoing delays continue and heavy waiting time expected due to labour issues.
    Despite a delay caused by the COVID-19 lockdowns in 2020 & 2021, Automating Auckland’s Port is now in its final stages and expected to open soon.  

Railway Operations​

No reported issue nor known disruption.

Truck Availability​

No reported issue nor known disruption.

Barge Availability

  • Thailand: Import LCH to BKK sector via Terminal A0.5. Expect 2 to 3 days delay.
    Export BKK to LCH barge activity facing no problems or delays.
  • Vietnam: Berth window is always congested and barge operators have to wait for berth arrangement.
  • Malaysia: Kuching port congestion, likely to stretch to June. Risk of feeders omitting Kuching calls.
  • Yantian: Most of the feeder services via Yantian have been suspended due to severe congestion at YICT. However, limited feeder services are still provided which is subject to waiting time at YICT and feeder turnaround time.  


Equipment situation in Asia on manageable lean levels week on week with tendencies for reduction due to strong demand, our highest negative imbalances taking place at Chinese main ports and Vietnam country.

Are at these locations and others where we are continuously making efforts to ensure demand is supplied by taking regular actions on either additional capacity or asset investment.

We aim to fulfill our commitments from this perspective, however for more details it is advisable to approach your regular points of contact.

Customer Service

We are continuing to operate on a Business as usual basis. If you require any assistance please do not hesitate to contact your local customer service representative in East Asia, local page can be found  here  and for Oceania local page  here.

For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB however, we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.

Counter services are still open for majority of the offices. For Counter Service Operating Hours, please contact your local office.

Many of our staff are now working from home however, we do not anticipate this effecting our contact center, which will remain fully functioning throughout this period.

If you are not already doing so, we highly recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.

For vessel/container/booking status and sailing schedules, please visit the Online Business section on our website.

We highly recommend that you check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments with us.

For Dangerous Good Cargo terminal gate acceptance, we strongly recommend customers to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Additional Information

  • Hong Kong: Flights have been suspended from India, Pakistan and the Philippines for two weeks from Apr. 20, after the N501Y mutant COVID-19 strain was detected in the Asian financial hub.

    The Hong Kong Government has announced to classify India, Pakistan and Philippines as “high risk” areas starting from Apr 20 and banned all flights and people travelling from these countries. 

    However, cargo operation is not affected for vessels coming from these countries, but Hong Kong Seaport Alliance, (HKSPA) will tighten precautionary measures so as to reduce the risk that may bring to the port workers as well as the Hong Kong Community.  The following new measures will be implemented for vessels which have visited India, Pakistan, South Africa and Philippines within the last 21 days before arrival to Hong Kong:
    • Myanmar: Myanmar still under “martial law” with restricted movement and activities.
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