Actualizaciones regionales en Medio Oriente e India

Updates on the impact of COVID-19 in Middle East & India

+++ last updated on 10 June +++


Summary about current situation:

  • Partial/Night curfew in India, Bangladesh, Iraq and Jordan, except for essential services
  • India - Restrictions on nonessential activity are active across India during curfews; cargo transit, specific industries, workplaces requiring night operations, limited transport services allowed. Maharashtra: Effective June 7, 2021, 5-phase-plan ‘Unlock 2.0’ to ease restrictions initiated. Delhi: Relaxed restrictions on business activity and transport until June 14, 2021. Metro rail services and private offices to resume 50% capacity. Kerala: statewide lockdown extended until June 16, 2021. However, effective June 10, essential services and all industries may operate with a maximum of 50-percent staff for limited hours. Tamil Nadu: Ban on nonessential activity extended until June 14, 2021. New relaxations applicable statewide include reopening of industrial units with labor limits. Andhra Pradesh / Punjab / West Bengal: Curfew extended until June 15, 2021, restrictions eased. Bihar / Rajasthan: lockdown partially lifted, with night curfew still in place. For further information on restrictions, please see here. No impact on cargo flow or operations reported.
  • Bangladesh – Extends most restrictions through at least June 16, 2021. Land border closures with India extended through June 14, 2021. Retail centers open from 10:00 hrs - 20:00 hrs
  • Sri Lanka – The nationwide ban on nonessential vehicular and pedestrian traffic remains in effect through at least 04:00 June 14, 2021. Permitted industries allowed operating. Transshipment taking longer than usual.
  • Jordan – Gradual relaxation of restrictions effective June 1, 2021. The ongoing nationwide nightly curfew of 23:00 hrs - 06:00 hrs remains unchanged; businesses permitted to operate 06:00 hrs - 22:00 hrs daily.
  • Iraq – Authorities have lifted a total nationwide curfew, instead a partial 21:00 hrs - 05:00 hrs nightly curfew will be in place during this period
  • Qatar - Authorities in Qatar plan to ease COVID-19 restrictions in four phases starting May 28, 2021; each phase likely to last three weeks
  • Pakistan – Some disruptions reported due to train derailment near Giddu Station, Hyderabad
  • Bahrain: Authorities extend the COVID-19-related closure of retail, catering, and several other services through at least June 25, 2021. Essential services remain open
  • Kuwait - commercial businesses may only remain open 05:00 hrs - 20:00 hrs. Grocery stores, pharmacies, and restaurants are not subject to these opening hour restrictions.  

Terminal Operations​

All terminals slightly affected by labor reductions, but operations continue close to normal.

Exceptions:

  • India – All ports functioning normally except Pipavav. APM Terminals Pipavav resumed container operations on June 01, 2021 post cyclone. The gate operations for dry export and import containers resumed in a controlled manner while live reefer permitted without any restrictions. Although operations have resumed, the Port expected to recover steadily over the coming weeks
  • Bangladesh - Chittagong berth congestion continues
  • Sri Lanka - Inclement weather delays have resulted in higher turnaround time of vessels, resulting in cargo pile up. High dwell time will continue until end June.  

Railway Operations​

  • Pakistan - Disruptions reported due to train derailment near Giddu Station, Hyderabad

Truck Availability​

No impact to report

Barge Availability

No impact to report.

Depots

No impact to report

Customer Service

Our counters in the Middle East are open by special permission. Please review the box “Related CustomerNEWS” to find out specifics for each country. If not listed, please check with your local office for any adjusted working hours.

  • India – While our Mumbai office will continue to remain closed, counter remains open however; please consider using the seaway bill functionality for exports and telex release for import shipments to speed up collection of your documents. Our call center continues to operate normally however, due to possibly high influx of calls, we recommend opting for email communication as first choice. Delhi counter open with special permission as well.
  • UAE – All Delivery Order (D/O) requests and payments to submit via ODeX platform. Cash payments only accepted in limited amounts through Lulu exchange added to ODeX. Dubai counter is open with regular business day hours
  • For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible.
  • For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times.
  • For vessel/container/booking status and sailing schedules information, customers should visit our Online Business section at our Hapag-Lloyd website.
  • For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
  • For payments, we encourage customers to use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.
  • We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.

Reach out to your local customer service representative here.

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