Actualizaciones regionales en Norteamérica

Terminal Operations

LAX/LGB Vessel/Terminal Delay Update:
There are currently 14 ships at anchor awaiting berths in LAX/LGB as of Friday, June 4th.  All terminals are extremely congested due to the spike in import volumes and basis current projections the congestion is expected to last until through the summer.  Changes of destination (COD's) and container "dig outs" are restricted due to lack terminal space and customers are urged to continue to expedite the pickup of their import containers and inform any COD requests at least four working days before the start of vessel operations. The demand for available labor while improving, still affects all terminal operations, turnaround time for truckers, inter terminal transfers, the number of daily appointments available for gate transactions and delays in vessels operations.  Due to terminal congestion, there are still vessels switching terminal assignments. This must be kept in mind if doing OOG and overweight bookings that are supposed to be going on dock but end up in the wrong terminal or the UP off dock terminal. Hapag-Lloyd is currently shut out at most terminals facing extremely limited single empty return options and restricted mainly to dual transactions. Local trucking delays have been considerably reduced and are expected to continue improving in the upcoming month. The LAX/LGB rail operations from all terminals continue to deteriorate due lack of rail capacity and railcars from the UP rail.  This is affecting all on/off dock intermodal. Skilled Labor Training ongoing in LA/LB resulting in steady improvements in availability.

Oakland Terminal Update:
Currently there are 29 ships at anchor or drifting in the San Francisco Bay area as of June 4th. The three new shore cranes and berth are fully operational now at OICT. Massive import volumes combined with labor shortages are the biggest drivers of continued congestion and vessel operations delays.  While exports and empty inventory have eased recently, congestion focuses on the import surge over the last month.  On terminal imports are averaging up to 50% over previous months.  Imports are being discharged into unavailable areas leading to additional handling delays and costs.  Night gates also have low utilization with only 60% being utilized.  Vessels will be delayed in order to decrease terminal dwell, make room for incoming imports and keep terminals fluid as possible.  Yard rehandling and restows on vessels due to change of rotation and additional empty lift out of LAX/LGB is creating further delays.  All berths remain occupied. 

New York Terminal Delay Update:
Terminals – USNYC
Berth situation is tight but no extensive delays are expected. Terminal yard utilization continues at manageable levels with import dwell trending lower. Empty stock levels have declined and are expected to continue in that direction with a big empty loader due at the end of next week. Terminal gate turn times are currently holding at an acceptable service level. There were no known cases of COVID amongst ILA in the last week.

Savannah Terminal Update:
Currently 4 ships at anchor as of June 4th.  Delays up to two days for berthing wide beam vessels.  Volumes continue to be steady with high levels of import containers on terminal.  New empty stack in yard is helping with over 800 containers being handled by a top lift.  GPA is investing in new RTG cranes to increase yard capacity in the same terminal footprint.  Older chassis have been moved out so new RTG run for stacking imports can be finalized in next few months.  These assets are approved and scheduled to be deployed in 2023.

Canadian Terminal Delays Update:
High yard utilization at all terminals in Vancouver as a result of increased import volumes.  Expected to last well into Q3. Vessel productivity and yard productivity has improved significantly.  Berth delays continue in VAN, however these delays have been reduced to 2 to 4 days. PRR yard productivity and berth availability has improved significantly.  No delay to vessel berthing.

Rail:  Railcar availability remains high and terminals are producing close to daily target.  Rail dwells presently 2.1 days.

All terminals are reporting strong productivity.  There are no delays to ship schedules, however, yard utilization remains high. Rail dwell on terminal continues to improve and is current at 1.6 days.

Intermodel Operations

Capacity limitation in certain markets due to import volume spikes and severe drivers’ shortage. Please find main markets, and estimate lead-time to secure capacity below (Note: Lead time refers to timeframe to secure truck power, it is not dwell time):

Market / Average 12-days+: 

  • Los Angeles, CA (10days +) – Long Beach, CA (10days +) – Atlanta, GA (15days) – Charleston, SC (12days) – Norfolk, VA (14days) – Savannah, GA (15days)

Markets / Average 7-days+:

  • Baltimore, MD (10days) - Boston, MA (7days) – Buffalo, NY (7days) - Charlotte, NC (8days) – Columbus, OH (7days) - Dallas, TX (9days) – Denver, CO (7days) - Houston, TX (7days) – Jacksonville, FL (8days) - Louisville, KY (7days) - New York, NY (7days) - Miami/PT. Everglades, FL (7days) - Memphis, TN (10days) - Philadelphia, PA (8days) – Portland, OR (8days) – Salt Lake City, UT (7days) - Seattle, WA (10days) – Tacoma, WA (10days) - Kansas City, MO (8days)  

Markets / Average 4-days +:

  • Birmingham, AL - Chicago, IL – Cincinnati, OH – Council Bluff, IA – Detroit, MI - El Paso, TX - Greensboro, NC – Greer, SC – Huntsville, AL - Indianapolis, IN - Laredo, TX – Minneapolis, MN - New Orleans, LA - Oakland, CA - Pittsburgh, PA – Saint Louis, MO - Santa Teresa, NM

Chassis Pools

With the recent unprecedented Import volumes, there is currently a historically high demand for chassis throughout the USA.  This demand has shown to be persistent on 40ft chassis and intermittent on 20ft chassis. 

In order to minimize any negative impact on supply chains, customers are asked to take immediate steps to reduce container and chassis off terminal dwell time. This includes all inland terminals as well as port terminals.  Without a significant reduction in the dwell times, truckers may face serious challenges and delays in securing good order chassis as long as this surge in imports continues.

  • USMES – Deficit on 40’ chassis.
  • USCHI – Deficit on 40’ chassis.
  • USCVG – Constrained on 40’ chassis.
  • USCLE – Constrained on 40’ chassis.
  • USCMH – Constrained on 40’ chassis.
  • USHSV – Constrained on 40’ chassis.
  • USIND – Constrained on 40’ chassis.
  • USLUI – Deficit on 20’ and 40’ chassis.
  • USHOU – Constrained on 40’ chassis.
  • USDET – Deficit on 40’ chassis.
  • USDEN – Constrained on 40’ chassis.  Units going direct to ground.
  • USSEA – Deficit on 40’ chassis.
  • USTIW – Deficit on 40’ chassis.
  • USLAX/USLGB – Deficit on 20’ and 40’ chassis.  

Railway Operations

Please note details: Current average dwell times for Hapag-Lloyd boxes at several terminals / ramps (includes, MH, rail and truck moves):

  • New York, NY - Average 5.8 days
  • MMR rail New York, NY – Average 1.3 days
  • Long Beach, CA – Average 7.3 days
  • Los Angeles, CA – Average 7.9 days
  • Charleston, SC – Average 6.8 days
  • Savannah, GA – Average 6.3 days
  • Norfolk, VA – Average 6.1 days
  • Kansa City, MO – Average 11 days
  • Chicago, IL - Average 7.3 days
  • Memphis, TN – Average 5.6 days
  • Detroit, MI –  Average 7.7 days
  • Dallas, TX – Average 2.6 days
  • Halifax, CAN – Average 3.0 days port
  • Montreal, CAN – Average 1.4 days port; 2.8 days ramp
  • Vancouver, CAN – Average 2.2 days port; 3.0 days ramp
  • Prince Rupert, CAN – Average 8.9 days port  

Customer Service

We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.

For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams. We are monitoring emails and answering them as expeditiously as possible.

For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times.

For vessel/container/booking status and sailing schedules information, customer should visit our Online Business section at our Hapag-Lloyd website.

For Dangerous Good Cargo terminal gate acceptance, we strongly recommend customers to send us electronic copies of their Export Hazardous Declarations to be uploaded in their DG bookings.

For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance is needed please reach out to your customer service documentation team.

For payments, we encourage customers to use our online payment option:

PayCargo - For single invoice, demurrage and detention payments - quickest release of cargo.

ACH/Wires - Suggested for USA when paying multiple invoices, please expect 24-48 hours for processing and cargo release.

Reach out to your local customer service representative here.

In answer to customers request to receive Motor Carriers contact details: The process is to allow the motor carriers to confirm the appointments directly with the loading facility. We believe we can provide better service by allowing our Intermodal team, the trucker and the loading facility to work together. It is the role of the motor carrier and the supplier to make the necessary connection to schedule loading. Any customers wishing to remain informed of the loading details should remain in direct contact with the supplier/loading-unloading facility to confirm if/when the activity has been scheduled. For exports: in general appointments are scheduled within 5-7 days of the requested loading and is further guided by the ERD of the rail/port. For imports, appointments are scheduled once all import requirements have been met (Customs clearance, OBL or SWB submitted, payment of freight and delivery order instructions received), 5 days prior to last free day. If the supplier has not heard from the trucker within 72 business hours of the cutoff, or for imports all receipt of 5days - 4 requirements rule, or if the driver has missed the scheduled appointment please contact us directly.

Click below to find more information about RNA Ports and the links to their COVID-19 updates.

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