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South Africa - System Maintenance

To serve the growing needs of our customers, Hapag-Lloyd will have a scheduled system upgrade from Noon Saturday 25-January-2020 until Sunday afternoon on the 26-January-2020. During this time, the following services will be unavailable.

1. Online Hapag-Lloyd Services including e-booking, shipping instructions, VGM and navis updates. Including portal EDI.
2. Email

You will experience a delay in response messages such as booking confirmations and draft bills of lading during this time when using EDI communication through booking and bill of lading portals.

Your business is important to us and we appreciate your patience and understanding for our delayed reply.

We will be up and running as usual on Monday 27-January-2020 when we will process all requests received.

We urge all customers to process the necessary documentation required for the weekend by Friday 24-January close of business, to minimize the impact of the unavailable services.

Our after-hours contacts for South Africa will be available to assist you during this period.

For import enquiries, please call: +27 63 694 6100
For export enquiries, please call: +27 76 278 1682

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