Hapag-Lloyd Costa Rica – COVID-19 Update

Due to the latest reports of COVID-19 cases in Costa Rica and with the purpose of safeguarding the health of our personnel and our customers, we are implementing new procedures and office openings. These will be effective with immediate effect and until further notice, as follows:

Costa Rica Office Schedule

• Closed to the public
• General attention hours: from 8:00 a.m. to 5:00 p.m. only remotely (via email, WhatsApp and telephone)
• Delivery of Bill of Ladings / Sea Waybill documents, Customs letters for imports and exports: will be sent to you electronically

Requests to receive an electronic Bill of Lading copy must be sent to the following email addresses:

[email protected] Imports to Puerto Caldera
[email protected] Imports to Puerto Limón
[email protected] Exports from Puerto Caldera and Puerto Limón

Bank accounts for payment: