Our smart way for handling your documents

Throughout this period, we feel that it is our responsibility to protect our staff and you as our customers. We will do our utmost to provide you with simple and smooth business solutions, such as Hapag-Lloyd Navigator which can also be used from home and allows you to easily interact with us. We also kindly ask you to consider using electronic payment channels so as to minimize physical contact.

Our smart way for handling your documents:

In order to continue to offer you an adequate service, we have the following information and recommendations for you:

Whenever possible we kindly ask you to change your MTD type to Sea Waybill
In case you require an original bill of lading, we offer you following options:

• Print your original bill of lading at the POD (destination print)
• Pick up your original bill of lading at our counter
• We deliver your original bill of lading by courier. “For this service we are expecting a slight delay during the delivery”
• For using your courier service please send us your courier details / account
• For using our courier service please note that service cost is subject to your location

Payment advice confirmation

• Bank transfer / Bank deposit “Bank charges would be on your account”
• Credit Card “Service available in Alexandria & Cairo offices and soon in Damietta & Port Said “No processing charges for payments through VISA card for EGP, for USD 3% charges would be on your account”

Kindly send your request along with all accompanying release documentation,
We will endeavor to respond to your inquiry as fast as we can and maintain our first class service.