South Africa - New contact information

South Africa is one of Hapag-Lloyd’s most important markets in Africa and it is our constant endeavor to provide you with a high quality of service.

To further improve communication, effective April 28, 2020, we are introducing a Toll Free number to enable you to contact our team, during business hours.

Also provided below are our email addresses, for your ready reference.

For Export enquiries on Booking Confirmations / Booking Amendments / Equipment Release / VGM Submissions / Vessel Schedule information / Gate cut-off / Gate Closure / Export Bill of Lading enquiries on Draft/ Draft Amendment/ Release/ Export Invoicing/ Export Invoicing Dispute / Claims/ Refund:

Country         Contact Number     Email Address
South Africa   (+27)216722335   [email protected]

For Import Enquiries on Arrival Notice / Track& Trace / Container Release /
Import Invoicing / Return Depot queries:

Country          Contact Number      Email Address
South Africa    (+27)216722335     [email protected]

The following options will be offered when you dial our Toll Free number:

Export Booking enquiries: Press 1 on your phone
Export Documentation enquiries: Press 2
Import enquires: Press 3
Finance enquires: Press 4
Vendor Management: Press 5