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Canada – Modifying or Cancelling a CN Reservation in Ontario

We would like to inform you that as of August 16 2021, Canadian National Railway (CNR) will impose a charge for any modifications or cancellations of reserved timeslots requested after 07:00 on the day of the reserved train service. As such, Hapag-Lloyd will also implement a 50 USD Inland Transport Additional at Origin (ITO) for CNR reservations arranged by Hapag-Lloyd where modifications or cancellations are required after the cutoff mentioned above.

If you should have any questions, please contact our customer service team at your location who will guide you based on your individual situation.

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