Actualizaciones regionales en Asia y Oceanía

Last updated on April 25, 2025

Operational and Customer Service Overview

Last updated on April 25, 2025
Operations Team, Asia & Oceania

"Smooth cargo planning is crucial for success in today's global market. That's why we proactively update our Asia and Oceania operational news and help our customers plan to avoid disruptions and navigate the complexities of the supply chain with ease."

  • Please review the sections below for more details

Vessel updates and port changes per service

GEMINI

 

GEMINI Asia Gulf Express (AGX)

  • Week 17 – Columbine Maersk phase out & Gerda Maersk phase in
  • Week 19 – GSL Eleni phase in (WB)

GEMINI Asia North Europe 1 (NE1)

  • Week 20 –Adams Phase out and Genova Express takes over ADAMS position

GEMINI Asia North Europe 1 (NE2)

  • No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE3)

  • No reported issue nor known disruption

GEMINI Asia North Europe 1 (NE4)

  • No reported issue nor known disruption

GEMINI Asia South Europe 1 (SE1)

  • No reported issue nor known disruption

GEMINI Asia South Europe 1 (SE2)

  • Week 19 – Porto Germeno phase out (EB) & Adrian Maersk phase in (WB)
  • Week 20 – Maersk Camden phase out (EB) & Antonia Maersk phase in (WB)
  • Week 22 – Edith Maersk phase out & phase in vessel TBC
  • Week 26 – Maersk Halifax phase out & Eleonora Maersk phase in

GEMINI Asia South Europe 1 (SE3)

  • Week 23 – Maersk Stepnica phase out & Maersk Elba phase in
  • Week 24 – Salahuddin phase out & Speed phase in

GEMINI PACIFIC SOUTHWEST 1 COGH - WC1

  • Maersk Enshi phases out in week 18.  To be replaced by Maersk Salina.
  • Gunvor Maersk phases out in week 24.  To be replaced by Maersk Altair.
  • Maersk Salina phases out in week 26.  To be replaced by Maersk Algol.
  • Maersk Skarstind phases out in week 28.  To be replaced by Gudrun Maersk.

GEMINI PACIFIC SOUTHWEST 1 COGH – WC2

  • Maersk Algol phased out in week 16.  Replaced by Maersk Sarat.
  • Grete Maersk phases out in week 17.  To be replaced by Columbine Maersk.
  • Maersk Shivling phases out in week 18.  To be replaced by Ute.
  • Maersk Altair phases out in week 22.  To be replaced by Gjertrud Maersk.
  • Ute phases out in week 26.  To be replaced by Grete Sarat.

GEMINI PACIFIC SOUTHWEST 1 COGH – WC3

  • Seroja Lima phases out in week 18.  To be replaced by Maersk Sarnia.
  • GSL Grania phases out in week 19.  To be replaced by Maersk Athabasca.
  • Maersk Sarnia phases out in week 26.  To be replaced by Maersk Lirquen.
  • Maersk Athabasca phases out in week 27.  To be replaced by Clementine Maersk.

GEMINI PACIFIC SOUTHWEST 1 COGH – WC4

  • San Francisca phases out in week 17.  To be replaced by Maersk Saigon.

GEMINI PACIFIC SOUTHWEST 1 COGH – WC5

  • No reported issue or known disruption.

GEMINI ASIA US EAST COAST 1 COGH - US1

  • No reported issue nor known disruption

GEMINI ASIA US EAST COAST 1 COGH – US2

  • WK19 MADRID EXPRESS phase out SEASPAN THAMES phase in

GEMINI ASIA US EAST COAST 1 COGH – US3

  • Week 19 SAN FELIPE phase out MAERSK FORTALEZA phase in
  • Week 20 MANZANILLO BRIDGE phase out MAERSK SANTANA phase in
  • Week 21 CEZANNE phase out MAERSK FRANKFURT phase in
  • Week 22 YM TRUST phase out MAERSK LA PAZ phase in

GEMINI ASIA US EAST COAST 1 COGH – US4

  • No reported issue nor known disruption
     

Far East Services

 

Far East Loop 2 (FE2)

  • The last sailing from EUR will be in Week 18, with the planned phase-out rotation at SIN – PUS.

Far East Loop 3 (FE3)

  • The last sailing from EUR will be in Week 19, with the planned phase-out rotation at SIN – YTN-HKG -KHH-NBO

Far East Loop 4 (FE4)

  • The last sailing from EUR will be in Week 18, with the planned phase-out rotation at SIN – TXG

Mediterranean Service 1 (MD1)

  • The last sailing from MED will be in Week 16, with the planned phase-out rotation at SIN – TAO

Mediterranean Service 2 (MD2)

  • The last sailing from MED will be in Week 18, with the planned phase-out rotation at SIN – PUS

Mediterranean Service 3 (MD3)

  • The last sailing from MED will be in Week 14, with the planned phase-out rotation at SIN – PUS

 

Transpacific Services
 

East Coast Loop 1 (EC1)

  • The last sailing from US will be in Week 18, with the planned phase-out rotat on PUS - KHH

East Coast Loop 2 (EC2)

  • The last sailing from US will be in Week 18 Phase out rotation: PUS - TAO

East Coast Loop 5. (EC5)

  • The last sailing from US will be in Week 18 Phase out rotation: SIN - LCH

East Coast Loop 6. (EC6)

  • The last sailing from US will be in Week 18 Phase out rotation: PUS - KHH

Pacific North Loop 2 (PN2)

  • The last sailing from RNA will be in Week 14, with the planned phase-out rotation at VAN-TYO-UKB–SIN.

Pacific North Loop 3 (PN3)

  • The last sailing from RNA will be in Week 15, with the planned phase-out rotation at VAN-PUS-KHH–HKG.

Pacific South Loop 4 (PS4)

  • Schedule remains status quo for this week

Pacific South Loop 6 (PS6)

  • Phase out rotation: UKB - TAO

Pacific South Loop 7 ( PS7 )

  • Schedule remains status quo for this week

Asia-North America East Coast (AA7)

  • Tsingtao Express 2514E will phase-in at SHA in Week 15.
  • Valiant 2515E will phase-in at SHA in Week 16.

Australia-New Zealand via Panama (ANP)

  • Schedule remains status quo this week.
     

IRT Asia Services

China Australia Service (CAT)

  • There will be no sailing in week 18 and 25.
  • Week 17 will be a blank sailing due TSL not able to phase in a vessel.
  • Wide Juliet 2337N will phase out SHA in week 23. All NGB/SHK laden imports discharge and T/S via SHA onto Dimitra C. All empties will be discharged at SHA.
  • Dimitra C 2343S phase in at SHA in week 23 to replace Wide Juliet.

North Asia - Australia Service (NAX)

  • There will be no sailings in week 18 and 25.
  • Charlotte Schulte 0112N phase out at NGB in week 26. Phase out rotation PUS-TAO-SHA-NGB, all imports for direct discharge.
  • Wide Juliet 0113S phase in at PUS in week 24 to replace Charlotte Schulte.

South East Asia - Australia Service (SAL)

  • Schedule remains status quo this week.

South East Asia - Australia Loop 2 (SEA)  

  • Schedule remains status quo this week.

South East Asia - Australia Loop 3 (S2A)

  • Schedule remains status quo this week.

Vietnam Indonesia Straits Service (VIS)

  • Cat Lai Express 103N to omit PKG in week 17 for schedule recovery.
  • Green Wave 045N to omit PKG in week 18 for schedule recovery.
  • Cat Lai Express 105N to omit PKG in week 19 for schedule recovery.
  • Green Wave 047N to omit PKG in week 20 for schedule recovery.

 

Latin America Services
 

ANDEX SLING 1 - (AN1)

  •  Schedule remains status quo for this week.

ANDEX SLING 2 (AN2)

  • Schedule remains status quo for this week.

ASIA MEXICO EXPRESS  (TPM, also known as AME1).

  • Schedule remains status quo for this week.

ASIA SAEC SERVICE 2 (AS2)

  • Schedule remains status quo for this week.

EAST AFRICA SERVICE 3 (EA3)

  • Calandra 512W omits PKG.

EAST AFRICA SERVICE 4 (EA4)

  • ALS Venus 511W omits PKG.
  • NYK Clara 509E omits PKG.

ASIA WEST AFRICA SERVICE (AWA)

  • Schedule remains status quo for this week.

Asia

China

  • Shanghai (Yangshan): Waiting time 24 to 72 hours due to heavy bunching of vessels and congestion.
  • Ningbo: Waiting time 12 to 36 hours due to bunching of vessels. Berth waiting varies from terminals.
  • Qingdao: Waiting time 24 to 72 hours due to bunching of vessels and congestion.
  • Singapore: Waiting time 24 to 48 hours. Expected slight bunching over this weekend.
  • Busan: Waiting time 12 to 24 hours this weekend due to vessels bunching of mega vessels.

Oceania

  • Sydney (DP World): Waiting time 24 to 36 hours due to port closure from bad weather causing vessels bunching of vessels and clearing back logs.
  • Brisbane (DP Worls): -
Railway Operations
  • No reported issue nor known disruption.

Truck Availability

  • No reported issue nor known disruption.

Barge / Feeder Availability

  • No reported issue nor known disruption.

Depots / Equipment

  • No reported issue nor known disruption.

Dangerous Goods restriction on our VIS Service to Ho Chi Minh, VN

From July 1, 2024, Dangerous Goods (DG) will be prohibited for discharge at Cat Lai (Chi Minh Terminal Matchcode CATLAI 2). If you're shipping with our VIS service, please note that DG cargo with port of discharge in Ho Chi Minh (CATLAI 2) will therefore not be processed. Alternatively you can choose from the following routes via Vung Tau, VN and arrange barging at other inland container depots:

  • SPITC port (MC SPITC 001): 9 km far from Cat Lai.
  • Tan Cang Hiep Phuoc (MC TCHP 001): 22 km far from Cat Lai.
  • Phuoc Long 3 (MC ICDPHU 002): 13 km far from Cat Lai.
  • Binh Duong port (MC BINHDU 006): 22 km far from Cat Lai.
  • Dong Nai port (MC ICDDON 001): 22 km far from Cat Lai.

If you require more information related to this change, please contact our customer service team at [email protected] who will guide you based on your individual situation.

Here's an update on the booking cancellation policy:

QQ Spot Bookings in Mainland China and Hong Kong and Taiwan:
The cancellation fee rule for bookings following Quick Quotes Spot Terms & Conditions.

Quick Quotes (QQ) and Other Bookings (non QQ/QQS) in Mainland China and Hong Kong and Quick Quotes (QQ) in Taiwan:

  • Booking cancellation fee is applicable to bookings cancelled, reduced, or no-show within 7 calendar days prior to the Estimated Time of Departure (ETD) of the first intended vessel destined to all trades excluding Intra Asia (Short Sea).
  • For the Intra Asia (Short Sea) trade, the booking cancellation fee will not be applicable.
Scenario Cancellation Request Vessel ETD Days Difference Cancellation Fee Applicability
Booking Cancellation Fee
Applicable Scenario
March 1, 2025 March 8, 2025 7 days Cancellation within 7 days of ETD (excluding ETD date), so Cancellation Fee applies
Booking Cancellation Fee Not Applicable Scenario March 1, 2025 March 9, 2025 8 days Cancellation more than 7 days before ETD (excluding ETD date), so no Cancellation Fee applies.

Non-Quick Quotes/Non-QQ Spot Bookings in Taiwan:

  • The cancellation fee is applicable to every container cancelled or no-show within a confirmed shipment for cancellation requests after CY cut-off day at 17:30, destined to all trades excluding Intra Asia (Short Sea).
  • For Intra Asia trade (Short Sea), booking cancellation fee will not be applicable.

Additional details:

  • Cancellation fee rule is based on booking cancellation request date.
  • Booking cancellation fee amount and general conditions based on the product, please refer to our tariff for more details.

We appreciate your continuous support to Hapag-Lloyd. Please do not hesitate to reach out to your respective Hapag-Lloyd offices for more information or email us for more detailed information.

For China:  [email protected]
For Hong Kong:  [email protected]
For Taiwan:  [email protected]

Booking window for China, Hong Kong and Taiwan

If you're shipping from Mainland China and Hong Kong, now you will be able to book during or post Chinese New Year sailings on vessels. This booking window expansion will be valid immediately until further notice.

Booking Window Periods: 6 Jan 2025 onwards: 56 days rule (8 weeks)

  • If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
  • For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
  • Counter services are open for majority of the offices. For Counter Service Operating Hours, please contact your local office.
  • Many of our staff are back in office, and our contact center is operating normally.
  • We recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.
  • For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
  • Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
  • For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Contact

Contact your nearest operational expert