Actualizaciones regionales en Asia y Oceanía

Last updated on April 1, 2024

Operational and Customer Service Overview

Last updated on April 1, 2024
Operations Team, Asia & Oceania

"Smooth cargo planning is crucial for success in today's global market. That's why we proactively update our Asia and Oceania operational news and help our customers plan to avoid disruptions and navigate the complexities of the supply chain with ease."

  • Suez Canal & Red Sea situation: We will keep you updated on the status of individual vessels and services for Asia & Oceania on our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.
  • Please review the sections below for more details

Vessel updates and port changes per service

Mediterranean Service 1 (MD1)  

  • There will be no sailing on week 18
  • ONE MONACO 023W OMIT SUEZ, JEDWB. OMIT DAM EB (V.023E)
  • ONE FRIENDSHIP 004W OMIT SUEZ, JEDWB. OMIT DAM EB (V.004E)
  • ONE MUNCHEN 037W OMIT SUEZ, JEDWB. OMIT DAM EB (V.037E)
  • HYUNDAI PRIDE 048W OMIT TAO, JEDWB. OMIT DAM EB (V.048E)
  • LUDWIGSHAFEN EXPRESS 045W Phase in week 5, OMIT SUEZ, JEDWB. OMIT DAM EB (V.045E)
  • ONE FRONTIER 003W OMIT SUEZ, JEDWB. OMIT DAM EB (V.003E)
  • ONE MILLAU 040W OMIT SUEZ, JEDWB. OMIT DAM EB (V.040E)
  • ONE MANCHESTER 039W OMIT SUEZ, JEDWB. OMIT DAM EB (V.039E)
  • ONE FRUITION 004W OMIT SUEZ, JEDWB. OMIT DAM EB (V.004E)
  • ONE MEISHAN 024W OMIT SUEZ, JEDWB. OMIT DAM EB (V.024E)
  • ONE FANTASTIC 002W OMIT SUEZ, JEDWB. OMIT DAM EB (V.002E)
  • ONE Mackinac phase out in week 15. Phase out rotation and cargo arrangement: SIN - TAO - PUS - YSA. ALL HKG/SHK cargo discharge in SIN. All NBO cargo discharge and T/S via PUS.
  • Interim Proforma change from week 14 to 22 position.

Mediterranean Service 2 (MD2)  

  • There will be no sailing on week 18.
  • ONE Manhattan 036E phase out in week 17. Phase out rotation CGH-PUS. ALL YSA/NBO/KHH/SHK/PUS/HKG cargo discharge in SIN.
  • HMM Hanbada 010E phase out week 13 position. Phase out rotation SIN-PUS. ALL YSA/NBO cargo ROB for FE2 direct discharge. All SHK/KHH cargo discharge and T/S via PUS. All HKG cargo discharge and T/S via SIN
  • ONE Freedom 006W phase in week 14 position in PUS from MD1.
  • ONE Focus 001W phase in week 15 position in PUS.
  • Afif 027E phase out week 15 position. Phase out rotation COGH-SIN-HKG. ALL PUS/YSA/NBO/SHK cargo ROB for MD1 direct discharge. All KHH cargo discharge and T/S via SIN.

Far East Services

Far East Loop 2 (FE2)

  • There will be no sailing on week 13 and 19
Far East Pacific (FP1)  service
 
  • There will be no sailing for week 19
  • PUS - YSA. ALL HKG/SHK cargo discharge in SIN. All NBO cargo discharge and T/S via PUS.

Far East Loop 3 (FE3)

  • There will be no sailing on week 19

Far East Loop 4 (FE4)

  • There will be no sailing on week 19

Far East Loop 5 (FE5)

  • No schedule updates for this week

Mediterranean Service 3 (MD3)

  • Leverkusen Express p/out MD3. p/out rotation: SIN - HKG – PUS. ALL SHK CARGO DISCHARGE IN SIN. ALL NBO/YSA CARGO DISCHARGE IN PUSAN.
  • YM WITNESS 039W Omit JED, ASH, . Adhoc DAM(WB) call.
  • YM WONDROUS 043W Omit JED, ASH. Adhoc DAM(WB) call.
  • YM WISDOM 018W Omit JED, ASH. Adhoc DAM(WB) call.
  • YM WIND 027W Omit JED, ASH. Adhoc DAM EB (027E)
  • YM WINNER 042W Omit JED, ASH. Adhoc DAM EB (042E)
  • YM WREATH 028W Omit JED, ASH. Adhoc DAM EB (028E)
  • PARIS EXPRESS 029W Omit JED, ASH. Adhoc DAM EB (029E)
  • YM WONDERLAND 024W p/out MD3, SIN - HKG – PUS. ALL SHK CARGO DISCHARGE IN SIN. ALL NBO/YSA CARGO DISCHARGE IN PUSAN.
  • Interim Proforma change from week 14 to 20 position.

Asia-North America East Coast (AA7)

  • New RAS rotation addition of YTN: YSA-NBO-TPE-YTN-SHK-VUT-SIN-CMB
  • Wan Hai A11 W003 to phase out in week 10 at VUT. VUT/SHK/TPE/SHA/NGB units direct discharge under vessel’s new service. SIN/CMB units to discharge at SHK.
  • Wan Hai 625 W010 to phase out week 10 at NGB. All TPE/SHK/VUT/SIN/CMB units to T/S via NGB.
  • Wan Hai 623 W014 to phase out week 11 at NGB. All TPE/SHK/VUT/SIN/CMB units to T/S via NGB.
  • Wan Hai A09 E003 to phase in week 13 at SHA.
  • Wan Hai 613 E064 to phase in week 14 at SHA.

IRT Asia Services

Asia Gulf Express 2 (AG2)

  • No schedule updates for this week

Asia Gulf Express 3 (AG3)    

  • YM Window 039E omit PKG.

Asia Red Sea 1 (AR1)

  • YM Mutuality 100E to phase out in week 15 at PUS. phase out rotation JED – SCN - SIN – SHK(AD-HOC) - PUS.
  • YM Moderation 072E to phase out in week 17 at SHA. phase out rotation JED – SCN - SIN – SHA. NGB and PUS units to discharge at SIN.

China Australia Service (CAT)

  • There is no sailing in week 14.

Japan Pusan Feeder (JP1)

  • No schedule updates for this week

Japan Singapore Jakarta Service (JSJ)

  • No schedule updates for this week.

North Asia - Australia Service (NAX)

  • There will be no sailing in week 13.

South East Asia - Australia Service (SAL)  

  • No schedule updates for this week

South East Asia - Australia Loop 2 Service (SEA)  

  • No updates for this week

South East Asia - Australia Loop 3 Service (S2A)

  • No updates for this week

Vietnam Indonesia Straits Service (VIS)

  • No updates for this week

Singapore Thailand feeder

  • Terminal change in LCH from Terminal D to Terminal C effective week 5 position.

Latin America Asia Services

ANDEX SLING 1 - (AN1)

  • No schedule updates for this week

ASIA MEXICO EXPRESS  (TPM, also known as AME1)

  • No schedule updates for this week

ANDEX SLING 2 (AN2)

  • No schedule updates for this week

ASIA SAEC SERVICE 2 (AS2)

  • No schedule updates for this week

Joint Caribbean Service (JCS)

  • No schedule updates for this week

EAST AFRICA SERVICE 3 (EA3)

  • Kota Lambang 410W omits PKG
  • Kota Kaya 411W omits PKG

EAST AFRICA SERVICE 4 (EA4)

  • Kota Lagu will phase out in CNTAO and will be replaced by New Jersey Trader at CNTAO
  • Northern Democrat 411W omits PKG
  • Kota Megah 412W omits PKG

ASIA WEST AFRICA SERVICE (AWA)

  • No schedule updates this week


Transpacific Services

East Coast Loop 1 (EC1)

  • Ain Snan Express 032E omit XMN in week 13 position for schedule recovery. All XMN inbound cargoes discharge and T/S via PUS.
  • Hyundai Hope 053W phase out drydock in week 21. Phase out rotation SAV-COGH-SIN-KHH-PUS-NBO.
  • HMM Amethyst 001E phase in week 14 position in KHH.
  • Al Qibla 031E phase in week 15 position in KHH from drydock.
  • Rome Express phase in week 16 position in KHH from EC2.
  • Proforma change effective week 14 position HMM Amethyst 001E.
  • There will be no sailing on week 18.
  • YM Warmth 036W phase out week 14 position to EC4 week 16 position in KHH. Phase out rotation and cargo arrangement TBN.
  • ONE Minato 022W phase out week 18 position to EC4 week 20 position in KHH. Phase out rotation and cargo arrangement TBN.

East Coast Loop 2 (EC2)

  • Proforma change effective week 14 position Essen Express 047E.
  • Ulsan Express 046E phase in week 17 position in TAO from drydock.

East Coast Loop 4 (EC4)

  • Service resumed effective week 16.
  • There is no sailing on week 14, 15 and 19.
  • YM Warmth 037E phase in week 16 position in KHH from EC1.
  • ONE Mackinac 038E phase in week 17 position in KHH from MD1.
  • ONE Monaco 024E phase in week 18 position in KHH from MD1.
  • ONE Minato 023E phase in week 20 position in KHH from EC1.

East Coast Loop 5 (EC5)

  • AEJEA omission week 5 to 13 involving ONE Falcon 025W, ONE Grus 023W, ONE Stork 022W, ONE Ibis 032W, ONE Hawk 028W, ONE Eagle 031W, ONE Apus 015W.
  • ONE Ibis 032W phase out drydock on week 16. phase out rotation SIN-LCH.
  • ONE Ibis 032W phase out drydock on week 16. Phase out rotation COGH-SIN-LCH.

East Coast Loop 6 (EC6)

  • ONE Cosmos 095W phase out week 13 position. Phase out rotation PCN-HKG-KHH. All YTN inbound T/S via HKG. All NBO/YSA/PUS laden inbound ROB for PN4 direct discharge.

Pacific South Loop 3 (PS3)

  • YM Uniformity 071E omit PKG.
  • Seaspan Adonis 0741E omit PKG.
  • ONE Arcadia 067W omit PKG.

Pacific South Loop 4 (PS4)

  • No updates for this week

Pacific South Loop 6 (PS6)

  • no schedule updates for this week

Pacific South Loop 7 (PS7)

  • no schedule updates for this week

Pacific Southwest Express (PSX)

  • no schedule updates for this week

Pacific North Loop 1 (PN1)

  • ONE Modern 069W phase out in week 15. Phase out rotation and cargo arrangement TBN.
  • ONE Maneuver 069W phase out week 17 at XMN. Phase out rotation VAN – TYO – UKB – NGO - XMN.
  • ONE Magnificence 074W phase out week 15 at UKB. Phase out rotation VAN – TYO – NGO - UKB. All KHH and NGB cargo to ROB for direct discharge under EC6.
  • ONE Modern 069W phase out week 17 at KHH. Phase out rotation VAN – TYO – UKB – NGO – NBO - XMN - KHH.

Pacific North Loop 2 (PN2)

  • KHH terminal change from HMM terminal to CMA CCKT terminal effective TPT 014W position.

Pacific North Loop 3 (PN3)

  • No updates this week

Pacific North Loop 4 (PN4)

  • no schedule updates for this week

Far East Pacific Loop (FP1)

  • No updates for this week

Asia-North America East Coast (AA7)

  • New RAS rotation addition of YTN: YSA-NBO-TPE-YTN-SHK-VUT-SIN-CMB
  • Wan Hai A09 E003 to phase in week 13 at SHA.
  • Wan Hai 613 E064 to phase in week 14 at SHA.

Oceania Services

North America Westcoast - New Zealand/Australia (WSN)

  • No updates for this week

Australia - New Zealand via Panama (ANP)

  • ANP will restore AUSYD and omit AUBNE call starting with Maersk Bali 409S/413N onwards.

Asia

China

  • Ningbo:
    Waiting time 0 to 24 hours due to bunching of vessels.
  • Qingdao:
    Waiting time 15 to 30 hours due bad weather and bunching of vessels.
  • Shanghai:
    Waiting time 12 to 48 hours due to bunching of vessels and bad weather

Singapore:

  • Waiting time 30 to 72 hours due to bad weather, bunching of vessels and yard congested.

Oceania

DPW Terminal status:

  • Brisbane (DP World):
    Waiting time 10 to 134 hours due to strong winds and vessel bunching.
  • Sydney (Patrick):
    Waiting time 24 to 48 hours due to strong winds impacted forward schedule.

 

Railway Operations
  • No reported issue nor known disruption

Truck Availability

  • No reported issue nor known disruption

Barge / Feeder Availability

  • No reported issue nor known disruption

Depots / Equipment

  • No reported issue nor known disruption
  • If you require any assistance please do not hesitate to contact your local customer service representative in East Asia  and Oceania
  • For faster BL release at destination, we encourage customers to switch from OBL to SWB however; we do understand that this is not always possible. If any assistance is needed please reach out to your local customer service documentation team.
  • Counter services are open for majority of the offices. For Counter Service Operating Hours, please contact your local office.
  • Many of our staff are back in office, and our contact center is operating normally.
  • We recommend that you use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.
  • For vessel/container/booking status and sailing schedules, please visit the Online Business Suite section on our website.
  • Check out the Hapag-Lloyd Navigator tool for an overall glance of your current shipments.
  • For Dangerous Good Cargo terminal gate acceptance, remember to send us electronic copies of their Export Hazardous Declarations to be uploaded in your DG bookings.

Booking Cancellation Fee in Mainland China, Hong Kong, and Taiwan

QQ Spot Bookings:

  • Booking cancellation fee will be applicable to every container cancelled within a confirmed shipment.

Non-QQ Spot Bookings in Mainland China and Hong Kong:

  • Booking cancellation fee is applicable to booking cancelled within 7 calendar days prior to the Estimated Time of Departure (ETD) of the first intended vessel destined to ALL TRADES due to customers related issues.

Quick Quote Bookings in Taiwan:

  • Booking cancellation fee is applicable to booking cancelled within 7 calendar days prior to the Estimated Time of Departure (ETD) of the first intended vessel destined to ALL TRADES due to customers related issues.

Non-Quick Quotes/Non-QQ Spot Bookings in Taiwan:

  • Booking cancellation fee is applicable to booking cancellation fee will be applicable to every container cancelled or no-show within a confirmed shipment, after CY cut off 17:30

If you are shipping from Pearl River Delta (PRD) or Yangtze River Delta (YRD), please take note below additional information:

  • Calculation rule is based on Estimated Time of Departure (ETD) of the first intended vessel shown on booking confirmation.
  • Booking Cancellation Fee (FIO) is not applicable if there is a change of feeder vessel schedule, but mainline vessel schedule remains unchanged. (Excluding QQ Spot booking)

Booking cancellation fee amount and general conditions remains unchanged based on the product, please refer to our tariff for more details. We appreciate your continuous support to Hapag-Lloyd. Please do not hesitate to reach out to your respective Hapag-Lloyd offices for more information or email us for more detailed information.

For China: [email protected]
For Hong Kong: [email protected]
For Taiwan: [email protected]

Booking window update for China, Hong Kong and Taiwan

The booking window is based on the timeline stated in the following tables for main services and feeder services. The booking window calculation is according to the date when the booking was received until the vessel's departure from the port. Bookings received from the effective date should follow the booking window logic. Bookings outside the booking window will regretfully be cancelled.

Contact

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