Actualizaciones regionales en Europa

Updates on the impact of COVID-19 in Europe

Despite the challenging circumstances, we are grateful that our employees in Europe are safe and sound. The majority of them are working from home. You can reach your local customer service representatives as usual via email and telephone. Furthermore, we are happy to report that our vessels are operating as usual and that our service portfolio remains unaffected.

+++ last updated on 17 September +++

Terminal Operations

  • Antwerp
  • PSA ANR: the labour situation still leads to shortage of around 40% of the needed gangs and this is likely to continue until end of Sep due to holiday seasons. High MTs stack level still over 100%, therefore discharging large amounts of MTs from US is very challenging and not preferred. Around Antwerp there is a general shortage of truck drivers.
  • Rotterdam
    ECT: the labor situation has slightly improved. Yard utilization is high but manageable.
    RWG: yard density currently close to 100%. Unfortunately after the re-opening of schools, a rising amount of COVID infections/ isolations re-occurred, RWG is faced again with too less people to man all their assets. Customs X-Ray scanning system is still broken, resulting in delay in CES. Repair is expected to start in the beginning of Oct (spare parts to be delivered from the US).
  • UK
    Truck driver shortage in the UK, resulting in increasing import dwell times; Reefers still being closely managed in both SOU and LGP.
    SOU: As a consequence the running operations of FE2 vessel AL NEFUD are hampered drastically due to lack of space for import containers to be discharged from the ship, resulting in a longer port stay of this vessel.
  • Hamburg
    Labor situation is still challenging, since workers from external labor pool are not available as required; For CTB is worse due to only voluntary workers on weekends. Both have high yard utilization, CTB 86%, CTA 85%.  Both are not in the position to accept any additional empties and currently prefer vessels in PF which are performing more loading than discharging moves.  

Transport situation

  • France: Congestions at the terminals in Le Havre and FOS with gate restrictions etc. still ongoing  – leading to lack of truck appointments and significant waiting times and empty transfers from terminals. The effects of this week's strike by the stevedores are still noticeable. In addition to previously announced measures, Area started to conduct meetings with main vendors in order to secure additional capacities.
  • UK: No change to truck and rail resources. In addition, the government have recently made changes to legislation for those looking to qualify as an LGV (HGV) driver but this will take time and there is still a huge backlog of cancelled tests due to COVID. Despite the end of the holiday season, no significant improvement in the situation is expected in the short term. Issues will probably continue into the new year. There are now also problems with the truckers in Ireland, but so far no significant bottlenecks have occurred and everything is being covered.
  • Benelux: Ongoing lack of equipment, resulting in inflexible planning. It is unfortunately noticeable that truck vendors have troubles with capacity due to congestions at terminals and being able to do less with same number of trucks. At the same time truckers feel the pressure in the market as every single truck is booked at the moment. Due to the mentioned pressure in the truck market, same problems are appearing at the CW/CR vendors.
  • Germany & Central Europe: Transport Department is still struggling with the current situation at the port of Hamburg and the very restrictive rules introduced by the terminals. The congestion situation is still getting worse and causing waiting times at the terminals. The unfavourable situation is expected to last for some time, and unfortunately it is necessary to expect more complicated processing of hinterland transportation from and to German seaports in the coming days. At the Ulm terminal, storage capacity has been reached with this week’s rail entries. Currently, no containers can be accepted for the following days. There is no forecast as to when the situation will improve.
  • North:Carriers haulage hinterland rail is stable but still with some issues of last mile deliveries due to low truck capacity. Concerning equipment situation, Area North is secured in all PCC depots in PL. Containers are being redistributed from Kutno where extraordinary high CH import volumes are noticeable. 20’ dry units are still on minimum level and Area North is looking for repositioning possibilities to secure releases.

Railway Operations​

  • Hamburg: High utilization of parking spaces and simultaneously high rail traffic in Hamburg ports causing backlogs in the train arrival and departure from/to Hamburg.
    Main impact on Eurogate terminal (approx. 20hrs delay), CTA delay of approx. 5hrs. CTB and CTT are within schedule.

Truck Availability​

Given the circumstances, trucking is running rather smoothly. The situation is being observed closely and all measures are taken to ensure the health and safety of our staff members and partners, while ensuring business continuity despite the current disruptions. These are the exceptions:

  • Hungary: Limited freight border crossings affecting deliveries via terminals DUNAJASKA STREDA and CUNOVO REJKA; a surcharge of EUR250 will be charged for all transport via DUNAJSKA STREDA
    - MILHOSŤ – TORNYOSNÉMETI (Miglecnemeti – Tornyosnemeti)
  • Austria: Delays anticipated when entering/leaving the country due to additional health checks.
  • Italy: Operations running normally.
  • Iberia: Operations running normally
  • Turkey/Piraeus : without interruptions
  • Black Sea (Bulgaria, Georgia, Romania, Russia, Ukraine); East Mediterrean (Syria, Lebanon, Israel); North Africa (Morocco, Tunisia, Algeria, Lybia) and Adriatic Sea (Slovenia, Croatia, Bosnia, Albania, Serbia): All trucking is regular.

Barge Availability​

No impact to report besides the following exceptions:


All Depots operating without major disruptions.

Customer Service

Bookings are received and processed regularly. Reach out to your local customer service representative here.

You can do all your transactions digitally; everything is just one click away! Easy. Online. Everywhere.

We have taken the following measures to keep providing an uninterrupted service for you and to minimize the impact of COVID-19 on your operations:

  • We kindly ask you to review the possibility of covering your shipments by Sea-Waybill instead of Original Bills of Lading, if legally and commercially acceptable.
  • For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels to avoid physical contact needs.
  • You can do all your transactions digitally – from placing a booking to sending a shipping instruction. Everything is just one click away!
  • To monitor your shipments, go ahead and use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit the Online Business section at our Hapag-Lloyd website for vessel/container/booking status and sailing schedules information.
  • We are able to offer you instant quotations on Quick Quotes 24/7. Those rates are customized per customer, so you don’t have to worry about getting your best rate.
  • Even though your sales counterpart will not be able to visit you in person, we will continue to stay close to you via phone and where possible even via video chat.
  • Our teams are fully operational with staff working remotely through laptops and headsets. To make life easier for our employees, we encourage you to send emails instead of phone calls whenever you can.
  • Counters continue to be operational - where allowed by the local government.
  • Check out our Mobile App, that allows you to perform essential tasks from your phone: Quick Quotes, Schedules, Bookings, Track & Trace and many more!
  • Get instant info and updates by subscribing to our CustomerNEWS.

Additional Information

North Europe (Excluding UK & Ireland) – Adjusted Measures for Pick-up of Empty Containers - Hapag-Lloyd (  

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