Operational and Customer Service Updates for Latin America
+++ last updated on November 19, 2022 +++
Haiti booking restriction
For the past weeks, Haiti has experienced a high level of street violence, civil unrest, and fuel blockages throughout the Capital City of Port-au-Prince and the provinces. This situation is affecting all sectors of the country's economy. Port Terminal facilities are surpassing their capacity and Customs Clearance processes are suspended until further notice.
In the current scenario, we are temporarily applying a booking restriction for all imports into Port-au-Prince, Haiti with immediate effect. The booking restriction will be in place until further notice.
Terminal operations
- San Antonio, Chile: Stevedore strike started on November 15 at DPW terminal with no confirmed end date.
- Puerto Quetzal, Guatemala: Still operating with limited systems and with some berth congestions.
Port Operations:
- Caldera, Costa Rica: Terminal: Delays on CCE Service l, Draft in terminal restricted to 8.5 meters (ongoing wk 46).
- Buenaventura, Colombia: November 21, 2022 potential roadblocks
- Port of Spain, Trinidad & Tobago: Minor delays due to weather at Port of Spain.
- Trinidad & Tobago, Point Lisas: Delays to productivity due to maintenance of cranes.
- Puerto Quetzal, Guatemala: Failure of APM Terminals Quetzal systems continues, however they are normalizing operations for all announced vessels. TPM vessels working again. Berth congestion delaying vessels.
- Port Au Prince, Haiti: Country situation is going back to normal, distribution of fuel started on Saturday, business looking to re-open, banks going back to regular schedule. Terminal working to evacuate priority cargo. Still expecting to start receiving reefers from November 27.
- San Antonio, Chile: DPW CLSAI is on strike since November 15 with no end date confirmed. All Operations are stopped.
- Puerto Cabello, Venezuela: Terminal: Delay general in the yard due to X-ray scanner congestion, slower yard operations (around 75%).
- Veracruz, Mexico: High density in yard and congestion at ICAVE TERMINAL due to an increase of volume/TEUS handled, which causes a lack of trucking availability.
Depots
- Nothing to report
Trucking availability
- Venezuela: lack of gas and diesel. Approximately 75% of trucking companies working.
- Buenaventura, Colombia: potential road blocks due to protests
Feeder availability
- X-press : Continue with bi-weekly frequency in Big Island service
Rail
- Mexico : IMEX Rail Ramps are overwhelmed and congested due to high volumes.
Service updates
- Nothing to report
Customer Service
Our Online Business section allow you to track your shipment or container, get tariffs and quotations and buy additional freetime.
For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
For payments, you can use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.
Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
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Find out about the service updates in Latin America
- Conosur (CON) phase-in / phase-out
- MV Northern Priority V 240 did not call Guayaquil (EC) on October 10, 2022. It was scheduled to phase in at Callao (PE) on November 25, 2022, but this will be extended for one more round voyage.
- With the above in mind, the phase in will be covered by MV Meridian V. 203E, that will call Callao on January 13, 2023.
- Transshipments and rebookings will be advised according to your individual situation
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North Europe South America East Coast Express (ECX)
- MSC Caterina V. NA242A is expecting a delay due to operational issues. We will continue to monitor the situation and will provide further updates as they become available.
Blank sailings southbound and northbound as follows:
| Vessel | Estimated Time of Arrival | First Loading Port | Corresponding Week |
|---|---|---|---|
| No vessel | October 19 2022 | Montevideo (UY) | 42 |
| No vessel | November 16, 2022 | Rotterdam (NL) | 46 |
| No Vessel | December 28 2022 | Montevideo (UY) | 52 |
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Americas Service (USW)
- Vessel phase-in/phase-out
| Vessel Name | Estimated Time of Arrival | Port | |
|---|---|---|---|
| Phase-out | MV POLAR PERU V. 240SB | October 18 2022 | Manzanillo (PA) |
| Phase-in | MV Northern Priority V.240SB* | October 18 2022 |
Manzanillo (PA) |
| *This vessel will load all exports |
- MV NORTHERN PRIORITY will not call North Charleston due to air draft and will go to Charleston Wando terminal instead.
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Americas Service (USW) - MV Dubai Express
- MV Dubai Express V. 245SB ETA Charleston (US) November 8, 2022 will have the following rotation, with a temporary phase-out at this port:
- New York (US) omission -> Baltimore (US) omission -> Charleston (US) Temporary Phase-out & Cargo Discharge -> Port Everglades (US) Cargo Discharge -> Bahamas -> Cartagena (CO) Phase-in & Cargo Loading
- After the in-water survey at Bahamas, MV Dubai Express V. 247NB will be phasing in at Cartagena (CO).
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South America East Coast Service (SEC)
- Vessel phase-in/phase-out
| Vessel Name | Estimated Time of Arrival | Port | |
|---|---|---|---|
| Phase-out | MV AL SAFAT V. 248SB* | December 9, 2022 | Port Everglades (US) |
| Phase-in | MV CAPE PIONEER V.303SB** | January 17, 2023 | New York (US) |
| *Vessel will discharge all imports and perform blank sailing SB and NB |
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| **Vessel will remain longer at dry dock, and therefore V. 248SB and V. 251 NB will not be executed |
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