Operational and Customer Service Updates for Latin America
Last updated on March 27, 2023.
Operational updates
- No updates.
Customer Service
Our Online Business section allow you to track your shipment or container, get tariffs and quotations and buy additional freetime.
For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
For payments, you can use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.
Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
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Find out about the service updates in Latin America
California Central America Express (CCE)
- No schedule updates for this week.
US Gulf - South America East Coast (GS1)
- Direction NB: MSC AQUARIUS omitted Rio Grande and Navegantes, Brazil (V.2304N).
South America - Asia / Loop 1 (AN1)
- Westbound: COPIAPO and COCHRANE performing change of rotation between Valparaiso and Coronel, Chile. (V.2304W).
Asia to South America Eastcoast Service / Loop 2 (AS2)
- No schedule updates for this week.
South America - Asia / Loop 2 (AN2)
- No schedule updates for this week.
Asia Mexico Express (AME1 also known as TPM)
- No schedule updates for this week.
Asia Latin America Service (JCS)
- No schedule updates for this week.
North Europe - South America Westcoast Service (SWX)
- CMA CGM OHIO changes rotation of import cargo in Cartagena, Colombia (South bound).
- Direction SB: Valparaiso Express V.3211S more than a week delay.
- Teno V.3212S will phase out at Cartagena, Columbia (ETA: April 12, 2023).
West Coast South America Express (MSW)
- Direction NB: GEMLIK EXPRESS V.311N facing weather constraints at Guayaquil, Ecuador (ETA: March 22, 2023) left 85 containers.
Mediterranean to South America Eastcoast (MSE) Northbound
- No schedule updates for this week.
Caribbean Express Service (CES)
- Direction NB: ROBIN 4 (V.307N) will phase out Antwerp, Belgium, phase in Vessel AMALTHEA (V.001W).
South America East Coast Service (SEC)
- No schedule updates for this week.
West Coast South America 2 (WS2) service
- There's a rotation update available here
North Europe-South America East Coast (ECX) Service
- Schedule update for this service available here
- Northbound: MSC CHLOE omitted Rio and Pecem, Brazil (V.NA307R).
- UASC ZAMZAM omitted Pecem, Brazil. (V.NA309R), bookings were roll to MSC ALTAMIRA (V.MM306R).
- Rotation update available here
Gulf Caribbean (GCS) service
- Rotation update available here
Atlantic Loop 4 (AL4)
- Direction EB: NYK DAEDALUS will arrive with delay due to operatioanl issues.
Conosur Service (CON)
- Direction WB: ANTIBES EXPRESS V.311W will phase out in Ecuador (ETA: April 10, 2023).
Shipping from Asia* to Latin America? A GRI is coming up
Our South America East Coast (SEC) service has schedule updates
An update for Marine Fuel Recovery (MFR) is available
If you're shipping within the Caribbean with our GCS service, here's a schedule update
Here's a schedule update for our Europe South America Express (ECX) service
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