Actualizaciones regionales en Norteamérica

Last updated on February 23, 2024

Operational and Customer Service Overview

Last updated on February 23, 2024
Operations Team, North America

"Keeping our customers proactively informed helps them with their cargo planning and minimises uncertainty that could disrupt their supply chain. Our operational updates for North America are aimed at offering more transparency and improving the information flow for our customers to better manage and oversee the movement of their cargo."

Suez Canal & Red Sea situation: Many of our ships are impacted by the Cape of Good Hope routing, leading to extended transit times. We will keep you updated on the status of individual vessels and services for North America through our Live-Ticker. Please ensure bookmarking this article. Please also visit our FAQ for further information.

Closure of some US rail routes: Regrettably, our partners at Norfolk Southern have decided to close certain options for rail routes, and these adjustments will be effective from February 19, 2024. Please take note of the changes here.

Booking limitations for reefeers: We regret to inform you that the recent Suez situation has had an adverse impact on our reefer equipment flows. Consequently, we must announce the implementation of reefer booking limitations from New York, Philadelphia, and Norfolk to worldwide destinations, effective March 1, 2024. Additionally, there will be restrictions on all reefer movement to/via Jebel Ali/Jeddah, until further notice.

We apologize for any inconvenience this may cause to your cargo planning. Our teams are actively working to mitigate the impact and expedite the restoration of normal operations and will keep you informed with timely updates as the situation evolves.

Panama Canal update - The lower-than-usual water levels in the Gatun Lake are causing severe draft restrictions on vessels transiting the Panama Canal. This has caused a backlog of traffic waiting to pass through. We are monitoring the journeys of our vessels and are pleased to share a live vessel tracker to assist with your cargo planning.

Atlantic Services

Atlantic Loop 2 (AL2) service

  • No schedule updates for this week.

Atlantic Loop 3 (AL3) service

  • No schedule updates for this week.

Atlantic Loop 4 (AL4) service

  • MV MOL Proficiency V 237W is expected to arrive in Veracruz on April 9, 2024. There is a revision to the Houston proforma from Tuesday 19:00 – Thursday 21:00.

Atlantic Loop 5 (AL5)

  • Revised proforma for St John Canada, Thursday 07:00 – 23:00 effective MV NYK Rigel V072 expected to arrive on March 14, 2024.
  • Los Angeles Terminal switch from Yusen Terminals to Trapac Container Terminal effective MV NYK Demeter V113, expected to arrive in Los Angeles on March 1, 2024.
  • Weeks 8 West bound and 13 East bound will be a void sailing, originally expected to arrive in Halifax on March 7, 2024.

Atlantic Loop 6 (AL6)

  • MV CMA CGM La Traviata and MV CMA CGM Dalila to call Liberty NYCT instead of Maher in New York for all voyages. All other vessels will maintain New York terminal calls at Maher.
  • Week 10, 2024 East bound will be a void sailing, originally expected to arrive in New York on March 4, 2024.

Atlantic Loop 7 (AL7)

  • No schedule updates for this week.

St Lawrence Container Service – Route 1 (AT1)

  • No schedule updates for this week.

St Lawrence Container Service – Route 2 (AT2)

  • No schedule updates for this week.

Mediterranean Canada Service (MCA)

  • No schedule updates for this week.

Mediterranean Gulf Express (MGX)

  • Week 9, 2024 East bound will be a void sailing, originally expected to arrive in Veracruz on February 27, 2024.

Turkey East Coast Service (TNE)

  • No schedule updates for this week.

Turkey East Coast Express Service (TEX)

  • Weeks 14, 16 and 23, 2024, East bound will be voided sailings, originally expected to arrive in New York on April 20, April 20 and June 8, 2024, respectively.

Asia Services

East Coast Asia Loop 1 (EC1)

  • Due to the continued restrictions of convoy transits associated with lower water levels in Panama, and safety concerns in the Red Sea voyages are being redirected via alternate routes. Please find info links in our highlights section. Schedules will be updated as alternate routings are confirmed.
  • Week 14 West bound will be a voided sailing, originally expected to arrive in New York on April 1, 2024.

East Coast Loop 2 (EC2)

  • Due to the continued restrictions of convoy transits associated with lower water levels in Panama, and safety concerns in the Red Sea voyages are being redirected via alternate routes. Please find info links in our highlights section. Schedules will be updated as alternate routings are confirmed.
  • Weeks 10 and 13 West bound will be voided sailings, originally expected to arrive in Norfolk on March 3 and 24, 2024, respectively.

East Coast Loop 4 (EC4)

  • Service will temporarily be suspended until further notice.

East Coast Asia Loop 5 (EC5)

  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
  • Weeks 9, 13 and 15 West bound will be voided sailings, originally expected to arrive in Norfolk on February 27, March 26 and April 9, 2024, respectively.
  • MV ONE Owl V025W will omit Halifax for schedule recovery.

East Coast Asia Loop 6 (EC6)

  • Due to the continued restrictions of convoy transits associated with lower water levels in Panama, and safety concerns in the Red Sea voyages are being redirected via alternate routes. Please find info links in our highlights section. Schedules will be updated as alternate routings are confirmed.
  • Week 13 West bound will be voided sailings, originally expected to arrive in Houston on March 25, 2024, respectively.
  • Weeks 8 through 11 sailing to reverse rotation Mobile-Houston due to congestion delays at Houston.

Pacific Coast Loop 1 (PN1)

  • No schedule updates for this week.

Pacific Coast Loop 2 (PN2)

  • Week 11, 2024 West bound will be a voided sailing, originally expected to arrive in Vancouver on March 11, 2024.

Pacific Coast Loop 3 (PN3)

  • The PN3 service is temporarily suspended.

Pacific Coast Loop 4 (PN4)

  • Week 09 West bound will be a voided sailings, originally expected to arrive in Prince Rupert on March 1, 2024.

Pacific South Loop 3 (PS3)

  • Week 9 West bound will be a voided sailings, originally expected to arrive in Los Angeles on February 29, 2024.

Pacific South Loop 4 (PS4)

  • Week 10 and 12 West bound will be voided sailings, originally expected to arrive Los Angeles, March 5, and March 19, 2024, respectively.

Pacific South Loop 6 (PS6)

  • Week 9 West bound will be voided sailings, originally expected to arrive in Los Angeles on February 28, 2024.

Pacific South Loop 7 (PS7)

  • Week 11 and 13 West bound will be voided sailings, originally expected to arrive in Los Angeles on March 11 and March 25, 2024, respectively.
  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

South Pacific Express (PSX)

  • Week 14 West bound will be a voided sailing, originally expected to arrive in Los Angeles on March 28, 2024.

India America Express (IMX)

  • Week 17, 2024 will be a voided sailing, originally expected to arrive in New York on February April 24, 2024. 
  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

India America Express 2 (IN2)

  • MV RDO Concord V009 to omit Savannah and Charleston and call New York and Norfolk on February 22 and February 26, 2024, respectively.
  • Revised USEC port rotation as follows: Norfolk – Charleston - Savannah through end of June 2024.
  • Weeks 9, 14 and 18 East bound will be voided sailings, originally expected to arrive in Charleston on March 3, April 7 and May 5, 2024, respectively.
  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

Asia US East Coast Service Loop 7 (AA7)

  • Weeks 13, 2024 East bound will be a voided sailing, originally expected to arrive in New York on March 23, 2024.    
  • Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

LATAM Services

South America East Coast Service (SEC)

  • MV Maersk Monte Allegre will replace MV Monte Cervantes expected to arrive in New York on April 9, 2024.

California Central America Express Service (CCE)

  • No schedule updates for this week

Caribbean Express Service (CES)

  • MV Cape Sable to replace MV HSL Nike expected to arrive in St John on April 13, 2024.

Gulf Caribbean Service North (GCS)

  • Houston will be temporarily omitted from the service effective of MV Scorpius V2351S on December 18, 2023.

US Gulf East Coast South America Service (GS1)

  • No schedule updates for this week

Transpacific services

North America Westcoast - New Zealand/Australia (WSN)

  • MV Wide India V405S and MV Seaspan Rio De Janeiro V406S will call Los Angeles prior to Oakland due to heavy berth congestion at Oakland. they are expected to arrive in Oakland on February 27 and March 5, 2024, respectively.

Vessel updates and port changes per service

United States

New York

  • No waiting time expected for berth at Maher Terminals LLC and APM Terminals. A 3 day waiting time at Port Liberty Terminal Bayonne can be expected.
  • Average gate turn times are 48 / 73 minutes for single and double transactions respectively.
  • APMT will not have a gate open on Saturdays.

Norfolk

  • Currently, most vessels berth on arrival, however, the bigger vessels wait approx. 2 days for a berth.
  • Average gate turn times are 33 / 47 minutes for single and double transactions respectively.
  • Berth congestion has eased overall.

Charleston

  • Waiting time for vessel berthing is 1 day at Wando Welch Terminal and 0.5 days at North Charleston Terminal.
  • Average truck turn times are 19 / 18 minutes at Wando Welch Terminal and North Charleston Terminal respectively.
  • Dock construction at Wando Welch terminal is starting in March 2024, reducing from 3 to 2 berths for one year. Berths will be given on first come, first serve basis.
  • Sunday gates are by appointment only. To request a Sunday gate, party responsible for delivery / pick up will need to submit a gate request by 16:00 hrs on Friday using the “Gate Request” form submitted to [email protected].

Savannah

  • Waiting time for vessel berth at the terminal is up to 3 days, depending on the size of the vessel.
  • Average gate turn times are 40 / 57 minutes for single and double transactions respectively.
  • Import dwell time is at 2.3 days.

Houston

  • Up to 2 days waiting time for vessel berthing at Barbours Cut terminal and 2 days at Bayport Container Terminal.
  • Bad weather in the Gulf of Mexico continues to cause closures at ports south of Houston and delays on arrival, on short notice.
  • Average gate turn times at Barbours Cut Container Terminal are 40 / 43 minutes at Bayport Container Terminal.
  • Loaded import dwell is at 3.7 days.

Oakland

  • Average wait time of up to 6 days at Oakland Int’l Container Terminal (OICT) and 2 days at TraPac.
  • Average import deliveries can take up to 4.7 days at TraPac and 4 days at OICT.
  • Average gate turn times are 65 / 71 minutes for OICT and TraPac respectively.
  • OICT - Berth 55 is operational. Hoot shifts are being worked to help alleviate the backlog of vessels waiting for berthing.

Seattle - Tacoma

  • No waiting times at Husky and 4 days at Washington United terminal at Tacoma. 2 days waiting time at Seattle.
  • Import rail dwell are 1.5 days at Husky, 2.2 days at Washington United Terminal and 1-3 days at T18.
  • The average gate turn times are as follows: 27 minutes for T18, 30 minutes for Washington United Terminal, and 42 minutes for Husky.
  • Terminal 18 and Husky terminals will be closed on March 1, 2024.

Los Angeles/Long Beach

  • All terminal gates are running as published and in line with Pier Pass program.
  • Port of Los Angeles dwell times for local import cargo is 3.1 days, on-dock rail dwell is 4.6 days and import units on street is averaging at 4 / 5.5 days for 20 ft and 40+ ft containers respectively. Additional details can be found here.
  • Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 24 / 84 minutes, depending on the terminal. Additional details can be found here.
     

Canadian West Coast ports - Currently, all container Terminals in Vancouver and Prince Rupert are open and operating. Looking for dwell times in Canada? - Follow the link here.

Vancouver

  • All marine terminals in Vancouver are facing heavy congestion, resulting from an inadequate supply of rail cars from major Class 1 railways. Expedited Rail Service (ERS) has been suspended until further notice.

GCT Delta Port

  • High volumes of import rail dwell have resulted in terminal utilization of 94%. Due to significant congestion, some vessels are being delayed off berth by 2-5 days. Import rail dwell is presently averaging 6 days due low rail production.

DPW Centerm

  • Due to terminal congestion, vessels are also being delayed off berth by 1-4 days. Terminal utilization is at 95% and we are seeing significant delays with import rail loading.
  • Rail car supply is not consistent and average import rail dwell is presently 10.1 days, expected to remain high into March.


Prince Rupert

  • Yard utilization remains low at 66%. Berth waiting times are 1-2 days. 
  • Current import dwell times are 7.1 days, with high empty count on dock.

Montreal

  • Bad weather has begun on the North Atlantic and this is having mild impact on vessel schedules through Montreal. Once alongside, there are no issues with labor availability and we are experiencing positive productivity in the yard. 
  • Import rail dwell times are 2.4 days as a result of steady railcar supply.

Saint John

  • Bad weather on the North Atlantic is having a small impact on vessels arriving in Saint John.
  • Terminal utilization remains low at 53%, however we are seeing increased rail dwell times at 7.0 days, due to inconsistent railcar supply. The situation is expected to improve in the next 5-7 days.

Halifax

  • Vessels continue to arrive in Halifax off proforma. Severe weather has impacted operations, resulting in sporadic shut downs. 
  • Rail car supply has remained stable and is meeting demand, however labor supply has impacted timely terminal operations.  Current rail dwells are 6.8 days.

Chassis Pools

All pools operating as normal except for:

  • Nashville – Deficit on 20’ and 40’ Chassis.
  • Omaha - Constrained 40’ chassis.

Intermodal Operations

We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

  • Bill of Lading amendments prior FCL port cutoff will not incur a charge.
  • Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
  • Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.
  • For Change of destination (COD) requests please use our e-form.
  • Please check our local website for additional local solutions and information.
  • You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
    • Bilateral EDI connection between ERP systems
    • Integration with portals (INTTRA / GT Nexus / Cargosmart)
    • Hapag-Lloyd booking amendment form
  • To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
    • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
    • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
    • Mandatory invoice field ensures that a dispute is captured correctly.
    • Clearer definitions for dispute and charge types to assist with an expedited response.
    • Turn time for dispute handling is 15 business days from submission to settled.
  • To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
  • For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
  • If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.

Mandatory online bill of lading amendment

Here’s an important change that will improve your experience with Hapag-Lloyd North America*.

From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.

From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.

To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.

We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.

Here's a quick guide on how to use the BL Draft Approval web solution:

  1. To use the new BL Draft Approval web solution, access the link in your notification email that leads you straight to your BL Draft on the Hapag-Lloyd web page or log into the BL Draft Approval web solution
  2. If your BL Draft is correct, you can approve it with just one click. If you need to request a correction, edit it, and return it to us. You will receive a new BL Draft shortly. Please note that we will release the bill of lading or sea waybill once the vessel has sailed.

The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.

* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.

Inland and Niche solutions

 

Here’s an update on rail routes for Hapag-Lloyd shipments

We wanted to provide you with an update regarding the rail routes for Hapag-Lloyd shipments in the United States, as there are some upcoming changes that may impact your deliveries. Regrettably, our partners at Norfolk Southern have decided to close certain options for rail routes, and these adjustments will be effective from February 19, 2024. Please take note of the following changes:

  • For routes closed between Savannah & Charleston and Port of New Orleans, we are actively collaborating with other partners to reopen this route.
  • For the below closed routes, we recommend Carrier Haulage as the alternative option.
    o Birmingham and Savannah & Charleston
    o Croxton and Landers
    o Greensboro and Norfolk (NIT and VIG)

We understand the importance of a smooth and reliable transportation experience for your shipments. We sincerely apologize for any inconvenience these changes may cause. Rest assured, we are fully committed to identifying suitable alternatives and will keep you informed of any further developments.

Region North America Inlands

We are committed to providing you with the best inland transportation solutions, making sure your cargo is delivered safely, on-time, and cost effectively. With our comprehensive network and expertise in handling your cargo, you can trust us to manage all your transportation needs from port to door, ensuring peace of mind throughout the journey.

Stay connected with us for the latest updates. To learn more, click  here
For Carrier Haulage moves please submit the Delivery Order via our website here.

Hapag-Lloyd's collaboration with NCB

We are excited to introduce our partnership with the National Cargo Bureau (NCB) to offer you remote hazardous container inspections in North America. This innovative solution allows for easy and free-of-charge inspection of your Hapag-Lloyd hazardous containers for compliance with regulations and standards, from the comfort of your own facility.

To learn more, click here
To request for an appointment, click here

Introducing SmartStacks - Hapag-Lloyd and IMC's dray-off solution in Savannah

Hapag-Lloyd North America in collaboration with IMC, introduces SmartStacks, a revolutionary data-based cargo handling system that streamlines the shipping process, increases container throughput, enhances cargo security, and optimizes space utilization.

To learn more, click here

On-dock service at Port Houston via Union Pacific

Discover seamless inland transportation with Hapag-Lloyd and Union Pacific! Trust us to deliver your cargo from port to door, ensuring peace of mind throughout the journey. Union Pacific's new on-dock service connects the Barbours Cut Container Terminal at Port Houston to key areas, including Denver, Salt Lake, Oakland, Los Angeles, and El Paso.

To learn more, click here

Tank Container Charge Implementation by Georgia Port Authority at Savannah, GA

Starting October 1, 2023, the Georgia Port Authority (GPA) will be adding a new fee for tank containers at $125 per tank container. This applies to empty or full tank containers moving to/from Savannah, GA. 

To learn more, click here

Contact

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