Kindly complete below form to distribute your invoice reference number(s) to Hapag-Lloyd.
This feature is newly integrated for Benelux customers to seamlessly handle your import cargo. By improving the efficiency due to structured data flows coming in, it allows us to invoice in a rapid pace and therefore reduce lead times. Huge benefit for our valued customers is that you are guaranteed of a reference number on the collect invoice. Since providing quality is our highest priority, we decided to make the forms mandatory as per July 1st, 2023, when you opt to have a reference number included on the invoice.
Hapag-Lloyd is doing its utmost best to distribute the collect invoice as soon as possible. On working days, invoices are processed within 24 hours. Requests which were raised during the weekend will be handled on Monday. Take note invoices can be sent 6 days prior to the arrival of the mainline carriage in the last port of discharge. The invoice becomes available in your Hapag-Lloyd account and is shared via e-mail.
In case of urgent inquiries, please get in direct contact with our local office in Belgium or The Netherlands.
The designated forms should only be used by customers who are located in the Benelux area and whom would like to receive the collect invoice for their import cargo. Foreign customers may reach out to the local Hapag-Lloyd office.
To cover your needs, either single or multiple invoice references could be send-in at once. Be aware that a maximum of 10 invoice reference numbers is allowed per form submittance. In both forms, general sender and company information is asked for at first. This is to verify your identity in regards to the bill of lading. When your firm is not stated as the consignee, a transfer declaration must be present to proceed with your request. If this is not yet arranged, kindly download the needful e-document for Belgium/Luxembourg or The Netherlands below.
Make sure to fill the details and forward a signed version per e-mail to one of the Benelux offices.