Regional Updates in North America

ATLANTIC SERVICES

North Europe – North America (AL1)

• The MV Hella V526E will omit Baltimore for schedule recovery.

Atlantic Loop 2 Service (AL2)

• No schedule updates for this week.
  

Atlantic Loop 3 Service (AL3)

• No schedule updates for this week.
  

Atlantic Loop 4 Service (AL4)

• No schedule updates for this week.
  

Atlantic Loop 5 Service (AL5)

• No schedule updates for this week.
  

Atlantic Loop 6 Service (AL6)

• The MV Marcos V526E will omit its Charleston call.
• The MV PL Germany V527E will omit its Norfolk call.

Atlantic Loop 7 service (AL7)

• The MV Vela V13W will phase out in Kingston, Jamaica while discharging only in North American ports.

St Lawrence Container Service – Route 1 (AT1)

No schedule updates for this week.

St Lawrence Container Service – Route 2 (AT2)

• No schedule updates for this week.

Mediterranean Canada Service (MCA)

• No schedule updates for this week.

Mediterranean Gulf Express Service (MGX)

• No schedule updates for this week.

Turkey East Coast Service (TNE)

• No schedule updates for this week.
  

Turkey East Coast Express Service (TEX)

• The MV Merkur Ocean V521W will replace the MV Odysseus and is expected to arrive in New York on June 17, 2025.

Please note the following blank sailings:

• Eastbound sailing, Week 25 (expected to arrive in New York on June 17, 2025) will be blanked.
• Eastbound sailing, Week 33 (expected to arrive in New York on August 12, 2025) will be blanked.

ASIA SERVICES

East Coast Asia Loop 1 Service (EC1)

• No schedule updates for this week.

East Coast Loop 2 Service (EC2)

• No schedule updates for this week.

East Coast Asia Loop 5 Service (EC5)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

Pacific Coast Loop 2 (PN2)

• No schedule updates for this week.
  

Pacific Coast Loop 3 Service (PN3)

• No schedule updates for this week.

Pacific Coast Loop 4 Service (PN4)

• No schedule updates this week.
  

India America Express Service (TPI / IMX)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.
• The MV Teno V5223 will omit its Charleston call for schedule recovery.

Asia US East Coast Service Loop 7 (AA7)

• Due to safety concerns in the Red Sea, voyages are being redirected via alternate routes. Please visit our Live-Ticker for the latest information.

Asia - US West Coast Service 1 (WC1)

• No schedule updates for this week.

Asia - US West Coast Service 2 (WC2)

• No schedule updates for this week.

Asia - Canada West Coast Service 3 (WC3)

• No schedule updates for this week.

Asia - US and Canada West Coast 4 (WC4)

• No schedule updates for this week.

Asia - US West Coast Service 5 (WC5)

• No schedule updates for this week.

Asia - US West Coast (US1)

• No schedule updates this week.

Asia - US West Coast (US2)

• No schedule updates this week.

Asia - US Gulf Coast (US3)

• No schedule updates this week.

Asia - US East Coast (US4)

• No schedule updates this week. 

LATAM SERVICES

South America East Coast Service (SEC)

• The SEC service will extend its omission of Norfolk.

California Central America Express Service (CCE)

• No schedule updates this week.

Caribbean Express Service (CES)

• No schedule updates this week.

US Gulf East Coast South America Service (GS1)

The MV MSC Phoenix V2524S will omit the Port of New Orleans - updated 6/12

There will be structural blank sailings for the following weeks:

• Week 22 South bound / Week 28 North bound 
• Week 32 South bound / Week 38 North bound 
• Week 42 South bound / Week 48 North bound 

TRANPACIFIC SERVICES

North America Westcoast - New Zealand/Australia (WSN)

• No schedule updates this week.

Australia New Zealand via Panama Service (ANP)

• The service will start calling Wando Terminal in Charleston instead of Hugh Leatherman Terminal beginning with MV Maersk Brani V525s in week 25.

Americas Service Northbound Service (USW)

• The MV Seaspan Saigon, operating on our USW service, will omit the Port of Baltimore during the week of July 4, 2025 - updated 6/11

United States

New York

You can find the most up-to-date information about port opening hours by following the links: NYC Port Elizabeth l NYC Maher Terminal l NYC Port Liberty Bayonne l NYC Port Liberty New York

• The waiting time for all Gemini and non-Gemini vessels is 4 hrs. Maher Terminals LLC reports vessel waiting times of approximately 4 hours as well.
• Average gate turn times are 54 minutes for single transactions and 60 minutes for double transactions at APMT terminals and 38 Min for Maher terminals.
• The average import rail dwell time is 5.3 days at APMT and 1.4 Days at Maher.
• APM – 1 additional new crane should be operational on the East berth by end of week 25.  Last new crane on the East berth should be operational by end of Summer. 
• APMT New York is currently facing high demand for gate appointments and may be unable to accommodate all requests - particularly on vessel cut-off days. Customers are encouraged to deliver export cargo within the first few days after the terminal begins accepting freight for a specific vessel, when appointment availability is typically higher.

Elizabeth Container & Chassis Depot (ECCD) (Published May 19, 2025)

Based on your valuable feedback, we are pleased to inform you that Hapag-Lloyd has secured access to a new off-dock Container Yard (CY) in the New York City area to support ongoing operations:

• Elizabeth Container & Chassis Depot (ECCD), 1510 South Bay Ave, Elizabeth, NJ 07201

This facility will serve as a supplementary location for limited empty container repairs and returns.  With immediate effect, our Equipment Team may direct empty returns to ECCD on an as-needed basis. Given ECCD’s limited capacity, this location is not intended as a general alternative to APMT or Maher, and we ask that returns to those terminals continue to be prioritized whenever possible. For the latest empty return instructions, please visit our Empty Return Page: ERLD. A detailed map and further guidance are available here.

Equipment Return Location Directory (ERLD) (Published on April 8, 2025)

Hapag-Lloyd now provides all equipment return instructions and notifications exclusively through the IANA Equipment Return Location Directory (ERLD). Motor carriers can access this information via their UIIA account or by visiting the IANA Information Services public website ERLD. To get started, including how to use the platform and set up notifications, please see: NEW ERLD SETTINGS – HAPAG-LLOYD. We highly recommend that all trucking partners ensure timely access to the ERLD platform to avoid any disruptions in return operations.

Norfolk

You can find the most up-to-date information about port opening hours by following the links: ORF Port of Virginia - NIT/VIG

• No waiting time for a berth for Gemini and Non-Gemini Vessels.
• Average gates turn times are 29 / 43 minutes for single and double transactions, respectively for Norfolk International Terminal and 32 / 47 minutes for single and double transactions, respectively at Virginia International Gateway.
• The average Import dwell time is 2.7 days.

Charleston

You can find the most up-to-date information about port opening hours by following the links: CHS Wando Welch

• No waiting time for Gemini and non-Gemini vessels at Wando Welch Terminal. No waiting time at North Charleston Terminal.
• Average truck turn times are 19 / 21 / 17 minutes at Wando Welch Terminal, North Charleston Terminal and Leatherman Terminal respectively.
• Average Import dwell time is 8.3 days at North Charleston Container Terminal and 8.3 Days at Wando Welch Container Terminal.

Savannah

You can find the most up-to-date information about port opening hours by following the links: SAV Garden City Terminal  

• The average waiting time for vessel berth at the terminal is up to 0.75 days for class 1 and up to 1 day for class 2 vessels.
• Average gate turn times are 33 / 51 minutes for single and double transactions, respectively.
• Import dwell time is 6.4 days. Rail dwell time is 1.1 days.

Houston

You can find the most up-to-date information about port opening hours by following the links: HOU Bayport Container Terminal

• Up to 3 hrs. waiting time for Gemini and non-Gemini vessels at Barbours Cut Terminal. 6 hrs. at Bayport container terminal.
• Average gate turn times at Barbours Cut Container Terminal are 32 / 49 minutes for single and double transactions and 30 / 49 minutes for single and double transactions at Bayport Container Terminal.
• Loaded import dwell is 3.6 days at Barbours Cut Terminal and 3.6 days at Bayport Container Terminal.
• Yard utilization at Barbours Cut Termina remains high, the Port of Houston is adjusting receiving days and cut offs with short notice to maintain terminal fluidity.  For updated gate information please refer to their website.
• Effective July 1, 2025, Excessive Import Dwell Fees will be implemented for loaded refrigerated (reefer) import containers. These fees will apply after the expiration of free time, including days when the terminal truck gates are closed due to scheduled terminal closures.
• If you have any questions or need further assistance, please contact your Port Houston representative.

Oakland

• No waiting time at Oakland International Container Terminal.
• Average import deliveries can take up to 4 days.
• Average gate turn time is 84 minutes.
• Oakland International Container Terminal has 3 cranes out of order and will be closed on June 19, 2025

Seattle - Tacoma

• No waiting time at Husky Tacoma and in Seattle.
• Import rail dwell is 2.2 days at Husky and 3 days at T18.
• The average gate turn times are 32 minutes for T18 and 33/52 minutes for single and double transactions at Husky.
• Husky is not offering hoot gates on Week 25. Please refer to their website here for more information. T18 and Husky will be closed on Jue 19, 2025

Los Angeles/Long Beach

You can find the most up-to-date information about port opening hours by following the links: Los Angeles, CA: LAX Trapac l LAX Yusen Terminals l LAX APM l LAX West Basin Container Terminal and Long Beach, CA: LGB International Transportation Service l LGB Long Beach Container Terminal

• All terminal gates are running as published and in line with Pier Pass program.
• Port of Los Angeles dwell time for local import cargo is 2.9 days, on-dock rail dwell is 3.7 days and import units on street are averaging 4.4 / 7.1days for 20 ft and 40+ ft containers, respectively. Additional details can be found here.
• Port of Long Beach dwell times for local imports remain at 4-8 days. Average terminal gate turn time for Long Beach Container Terminal is between 47 - 53 minutes, depending on the shift. Additional details can be found here.

Terminal Operations – Canada

Looking for dwell times in Canada? - Follow the link here.

DPW Centerm Vancouver

• Both WC3 and WC4 services are calling Centerm on schedule, with production levels remaining high. Yard utilization has increased to 90%, driven by increasing volumes and empties. There are currently no berth delays.
• The average import rail dwell time is 4.2 days, supported by increasing rail production.

DPW Prince Rupert  

• Yard utilization is currently at 79%, with no delays reported at the berth.
• The average import rail dwell time remains steady at 4.0 days, despite increased discharge from the recent WC3 calls

Montreal  

• Yard utilization is at 54%, with vessel productivity remaining high. However, the MCA and AT2 services continue to operate off schedule due to ongoing delays overseas.
• Current import rail dwell time is 2.9 days, supported by a steady and reliable supply of railcars, which is expected to continue.

DPW Saint John  

• Vessels on the MCA and CES services are arriving off-proforma due to ongoing congestion and adverse weather conditions in Europe. In contrast, the AL1 service, operating as part of the Gemini Cooperation, remains on proforma schedule.
• Terminal utilization has stabilized at a moderate level of 61%.
• Import rail dwells are presently 6.5 days.

Chassis Pools

• Chicago – Constrained on 20’ chassis.

Intermodal Operations

We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

• Canadian Pacific RR
• Canadian National RR (CN)
• Union Pacific RR (UP)
• System map
• Index
  
• CSX RR 
• Norfolk Southern RR (NS) 
• Burlington Northern Sante Fe RR (BNSF)
• Locations small map
• Locations large map
  

Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

Important Changes to EU Customs Advanced Filing

As you may have seen on our website, significant changes are coming to the EU Customs Advanced Filing. To assist with your cargo planning, here’s a quick reminder of the key updates: First update / Second update / Third update

For any questions, please visit our FAQ section on the website and click the tab titled USA.

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

• Bill of Lading amendments prior FCL port cutoff will not incur a charge.
• Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
• Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.

• For Change of destination (COD) requests please use our e-form.
• Please check our local website for additional local solutions and information.
• You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
  
  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

• To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
  • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
  • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
  • Mandatory invoice field ensures that a dispute is captured correctly.
  • Clearer definitions for dispute and charge types to assist with an expedited response.
  • Turn time for dispute handling is 15 business days from submission to settled.
• To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
• For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
• If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.