Serving customers in times of the coronavirus crisis: Easy. Online. Everywhere.

The COVID-19 outbreak is affecting supply chains and disrupting manufacturing operations around the world. In times like these, customers need a reliable logistics partner more than ever. How does Hapag-Lloyd provide hassle-free services and best-in-class products during these tough times?

The coronavirus pandemic is presenting huge challenges to our customers. Borders are closed, and the global movement of people and goods is partially interrupted. Nevertheless, people still need plenty of everything to continue working and living. And logistics plays a crucial role in keeping things moving, from the food we eat to the manufacturing components that industry relies on or the medical equipment needed to care for the sick. This means that logistics companies need a reliable and professional partner at their side.

Digital campaign “Here for you. Easy. Online. Everywhere.” launched

Since many customers are working remote now and travel much less, it is more important than ever to reach them at the digital touchpoints. That is why Hapag-Lloyd has launched a dedicated “Digital Capability Campaign”, showcasing the benefits of its online channels. The campaign “Here for you. Easy. Online. Everywhere.” focuses on digital tools, products and services. It emphasizes the opportunities for customers to get business done with Hapag-Lloyd much faster and with less complexity. And it highlights the company’s digital self-service solutions, which are easily accessible for customers no matter when and where they are.

“Our digital offerings are our competitive advantage. We provide our customers convenient digital solutions along the entire customer journey. They can seek information, get a quotation, make a booking and track their shipments online from anywhere in the world and at any time”, says Juan Carlos Duk, Managing Director Global Commercial Development.

Learn more about the campaign and our digital products here.