Malaysia

• Generate a real-time quotation with just one click and make your booking immediately, please use this link: Quick Quotes - Require Login

• Please check the validity in the quotation, as it may differ depending on the origin and destination. Use our “valid-from” option in Quick Quotes to select the starting date for validity.  
  

• Our inland tariffs can be found here on our web site - Tariffs 
  

• Please refer to Online Business / Tariff / Detention and Demurrage. 
• If you have User ID and password for our website, please refer to “My Shipment"  or "Import Overview”  section to check Detention/Demurrage for particular shipment or container selected. 
  

• New users can register for an account to the Online Business Suite via the link below: New User Registration 

• Your local Hapag-Lloyd sales office will process your request and unlock the requested functionality of your account. This will take a maximum of two working days.  

• If you have forgotten your password for the Hapag-Lloyd Online Business Suite or would like to set a new one, you can request an email with a link to change your password. Enter your user ID or email address via the link below and click on "Find":

• Hapag-Lloyd offers various schedule features to meet your needs, e.g. finding schedule information that suits you best, downloading specific vessel schedules or send them directly to your inbox.

• Please find more info on our schedule solution by clicking on the link below: Schedule Solution 
  

• The vessel schedule with transit time is available via the following link: Interactive Schedule
  

• In order to change destination (COD), please use the Booking Amendment tool.

• Click on the  Booking Amendment. Enter the correct shipment number, select the“Amendment” radio button, and select the appropriate change request reason fromthe drop-down list. Check the email address and change if not correct, thenclick submit.

• Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator. Please refer to Hapag-Lloyd Arrival Notice or Delivery Order where we will provide the Depot details for your empty container return.

• You may receive your invoice maximum 48  business hours after departure from POL. You may consult our Quality Promises.
  

• You can easily download your invoice in the Hapag-Lloyd Navigator in the Documents.
  

• With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

• You can use the following link to select a mainline or feeder vessel to show  the current schedule.
  

• With the vessel tracker, you can receive the current schedule for a selected vessel, including both mainline vessels and feeder vessels. Information includes all ports of call, arrival and departure dates, and the complete transit time. In addition, you can view more specific details concerning the vessel and the terminals.

• You can use the following link to select a mainline or feeder vessel to show  the current schedule
  

• With the "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.
  
  
• You can use the following link to enter a container number and to receive tracing information
  

• Please see the Customs Details box on your booking confirmation. For more details information, please also see Security Information on our website Security Information.
  

Export empty pick up depot(s) are available in the first page of your booking confirmation and same can be downloaded in Navigator in the documents.

• Detention and demurrage tariffs for each country is available in the link: Detention-Demurrage
  

• Please check the max cargo weight at: VGM
  
  

• With "Track by Container"  function, you can display the tracking information for a desired container. The information shown refers to your last booking to which the container was connected and either shows actual data or data for planned movements. Displayed data includes: container information, container movement, and status information.

• You can use the following link to enter a container number and to receive tracing information.
  

• Office contact details are available in our website link : Office Contact
  

• Please refer to Rate of Exchange 
  

• You can subscribe to our newsletter via the following link: Customer-news-subscription

• Get updates about services, rates, and surcharges, as well as stories about Hapag-Lloyd, our customers, and the industry, just by subscribing to our CustomerNEWS.
  

• Use the following link to the tracking subscription and never miss the status of your container.

• Whenever a change to the subscribed container status events occur in the Hapag-Lloyd system, you will receive an email with related information.

• For the terminal details for your shipments you can find them in Navigator shipments overview page.

• Please use our vessel tracking tool directly in the Online Business Suite

• All details regarding the location and contacts for our worldwide offices are available-> Offices & Local Info

• Please refer to Product Brochure page for “Container Specification”.

• Local charges that are not referenced directly in the rules can be found under our local charges/service fees.

• Our inland tariffs can be found here on our web site: Inland-tariff

• In Navigator, you can find the following documents and information for your shipments: Download the last Booking Confirmation versionInvoices related to your cargo, 

• BL drafts or SWB and Arrival Notices generated. 

• Also, you can find the details of your shipments, like Routing details & transit timeTerminals & Depot involved, cut off dates.

• You can even download a shipment list to handle on your own reference. All of these and more in the below link : Navigator -Dashboard

The Payment Collection Policy for our Import, Export, and Elsewhere shipments are as follows.

• Electronic Bank Transfer or Fast Payment is preferred.

Please indicate payment details (invoice numbers) on your bank payment advice and email to Account Receivable Group: [email protected]

Our Bank details are as follows:

Account Name: Hapag-Lloyd (Malaysia) Sdn. Bhd
Bank Name: HSBC Bank Malaysia Berhad
Account No. for MYR : 105-856892-101
Account No. for USD : 105-856892-725

Please note that direct payment to Hapag-Lloyd’s USD bank account will be accepted, subject to the following conditions :-

1. Long-term fixed arrangement (minimum 12 months)
   
   
2. Subject to both invoice and payment
   
   
3. Customer has to pay USD30.00 per remittance
   
   
4. Customer must notify and forward the bank remittance advice to Hapag-Lloyd before Bill of Lading is released.

• You can extend your freetime via our Additional Freetime solution.

• You can buy Additional Freetime in three ways:

• Log in to the Hapag-Lloyd Online Business Suite and place your booking via our Booking tool (Login Required). Additional Freetime will be available after you have completed your booking.

• Enter your login credentials and log in to Hapag-Lloyd’s Additional Freetime solution.

• Enter your login credentials and log in to the Hapag-Lloyd Navigator. Additional Freetime will be available for your shipment in the section Additional Products.

• Our Booking solution offers a template as well as a booking copy function for your convenience.
  Please go to our Booking solution and find the relevant booking by using "COPY" booking, via the Bookings Solution. (Login Required)

• In our User Guide you will find the requested information in the section "Dangerous Goods Details" 

• Here you will also find all local information on the Dangerous Goods documents requested.

• In order to amend your booking, please use the Booking Amendment tool.

• Click on the  Booking Amendment (Login Required)

• Enter the correct shipment number, select the “Amendment” radio button, and select the appropriate change request reason from the drop-down list. Check the email address and change if not correct, then click submit.

• Note: The shipment number will automatically be pre-entered into the shipment number field if you access the web form the Navigator.

• In order to cancel your booking, please use the Booking Amendment tool.

• Click on the  Booking Amendment.

• After entering the correct shipment number, you can select the “Cancel booking” radio buttonwithin the form, select the appropriate cancellation reason from the drop-downlist, check the email address (change if not correct), and click the submitbutton. For more information, please refer to the User Guide: 

• You can easily download your booking confirmation on the next link: -  Booking Confirmation 
• Related Documents - Booking Confirmation

• You will receive your booking confirmation no later than 1 business hour after your booking request (for dry cargo). Please refer to our Quality Promises for more information

• The mandatory data for placing a booking are: - Valid quotation/contract number- Valid routing (POL and POD)- Container quantity and type- Empty container from the depot (date and hour)- Cargo description and HS Code- Cargo weight and unit of measurement

• The mandatory details are required to avoid booking rejection or delay in confirmation.

• Please check the available container types.

• You have to validate if quotation has Inland service. After that, in your booking request you may put received/delivered at your door (CH)

• You will receive a Booking Cancellation via mail, explaining you all details about your cancellation in the remarks field of the file. If booking was automatically rejected, the reason will appear in the first page of the file.

• The cut off deadlines are available in navigator Cut Off dates and in your booking confirmation.  
  

• Empty container pick up location is available in each booking confirmation and the same can be dowloaded via Navigator. 

• Standard pickup time is as per Country Free time . All containers are released subject to equipment availability.

• Please visit our website to review our Standard Free time and Export Detention and Demurrage tariff

• At the moment to place your booking, please add in remarks section: "Food Grade container required"

• Please log into our online booking tool,  input your rate reference and then select routing/schedule. If the vessel is not open for space, you will see a closed indicator 

• To ensure swift confirmation, bookings can only be placed with a valid quotation or contract number matching the shipment details.

• To place a booking, please go to New-Booking Solution 

• Please refer to Hapag-Lloyd Booking Confirmation where we will provide either Off-Dock CY details or Port Terminal details

• Using our Quick Quotes Spot solution you will have a loading guarantee at load ports and transshipment ports, and an equipment guarantee. 

• The SWB can be downloaded at our Hapag-Lloyd Navigator. 
• Original BL is accessible via OBL print page if customer signed contract.

• You may consult in the link: Navigator - 
• BL Draft approval / Select your booking / BL / Download BL Draft

• You can send your shipping instruction via our website. Please find more information here. Please discuss with your local Hapag-Lloyd representative for more details or alternative solutions.

• You may also try and send your shipping instruction via INTTRA products such as INTTRA ACT (website), INTTRA DSI (offline Desktop), INTTRA Link (EDI connection).

• You may submit your SI amend on the next link: Navigator 
• BL Draft Aproval / Selecto your BL / Edit draft / Select where you want to change and update comments.

• You may submit your BL amend on the next link: Navigator

• BL Draft Approval, Select your BL, 

• Edit draft – Select where you want to change and update comments.

• The changes requested are subject to approval by POL / POD / Customs.

• User Guide/Video Link - BL Draft Approval

• You may download your SWB using the link: Navigator 

• Important: You must request approval to HL in order to use online SWB.

• Original BL is accessible via OBL print page (just if you have signed the contract to have this service). 

• Container tare weight for each container under respective shipments can be viewed in our website upon containers linked into shipment: VGM Solution

• You may counsult your VGM deadline on the next link: CUT OFF DATES

• You may consult your Shipping Instruction deadline on the next link:    / CUT OFF DATES

• You can get a copy of your Bill of Lading via Navigator.
  

• Please check at Import Overview 

• Arrival notices are available in Navigator in the Documents tab and same can be also downloaded.

• We also send Arrival notices to consignee’s registered emails 5 days before Expected arrival of vessel. Local Flavour must be added.

• Please Note: we strongly recommend customers to use Container tracking to track their shipments’ Expected time of arrival.

Please check the location at Import Overview 

• The generated Invoices can be downloaded via the Navigator 

• Please note that to release delivery order / container release we require following:
• 1) All outstanding invoices for older shipments must be cleared.
• 2) For SWB/Telex release send your release request by sending required documentation to the country email ID.
• 3) For OBL approach the counter with the documents. Payments:All customers must make sure the invoice amount is paid online 24 to 48 business hours in advance because we can release bill of lading only once the payment is received in Hapag-Lloyd bank accounts.