Regional Updates in Europe

Operational and Customer Service Updates for Europe

+++ last updated on November 19, 2022 +++

Terminal situation

Antwerp, Belgium

  • PSA: Normal yard utilization at 869 and 913. Reefers at 913 and 869 normal throughout the week. Civil works started at 869 that are temporarily influencing the stack capacity. Sufficient labour availability.
  • AGW: Yard density has increased compared to last week but does not hinder operations. Normal reefer plug utilization. Empty storage increased but normal. Sufficient labour availability.

Rotterdam, Netherlands

  • Europe Container Terminals (ECT): Improved yard utilization with high reefer plug utilization. Long dwelling imports pose operational challenges. Yard storage with a capacity of 3000 TEU for long dwelling imports is fully utilized. No delays on barges and feeders.

  • Rotterdam World Gateway (RWG):  Yard utilization reduced this week partly due to good import pick-up. Sufficient labour availability. Seasonal increase in reefer traffic is stressing the plug availability. Cargo opening time for the acceptance of export cargo at RWG is 8 days in advance of vessel ETA. RWG is accepting empty container again.

United Kingdom

  • Southampton Port (SOU): High stack density. Line-up delays and no improvement of vessel turnaround times caused by terminal equipment failure, high traffic and unfavourable weather, including strong winds. SOU cargo opening time for the acceptance of export cargo is 10 days in advance of vessels ETA.
  • London Gateway Port (LGP): Normal yard density and reefer plug utilization. Labour availability is sufficient and stable. Total quay length reduced by ongoing civil works that will remain for the coming month. Fog over the last weekend led to closure of the Pilot station and operational down time. LGP worked through the backlog during this week.

  • Liverpool: Agreement reached with the Union. No further industrial action announced.

Hamburg, Germany 

  • Container Terminal Altenwerder (CTA): High yard utilization despite showing a slight decrease, leading to better productivity and faster turnaround times. Steady reduction of waiting times on the services calling CTA. CTA faced operational challenges due to lower water levels for the river Elbe and strong winds. Infrastructural repairs on roads and the Elbe tunnel during the weekend will lead to reduce truck deliveries.

  • Container Terminal Burchardkai (CTB): Steady yard utilization with almost normalized terminal operations. Potentially more gangs might be deployed with the lower yard utilization. Strong winds led to the river Elbe’s closure delaying departures from CTB. The recovery is leading to better productivity which in turn is speeding up vessel’s turnaround times. However, import dwell times are still high. Road and Elbe-tunnel repairs will lead to lower truck deliveries/pick-ups over the weekend.

  • HHLA has announced new cargo acceptance rules for CTA and CTB from November 15, 2022. T/S cargo and exports will be accepted regardless of the connecting vessels ETA. Truck delivery window advanced to 72 hours prior to vessels’ ETA.

G.M.P. Le Havre, France

  • CNMP/GMP/TNMSC: High yard utilization at CNMP, hampering productivity. High number of empty containers inside the terminal. Vessels delayed due to labour shortage and high berth activity. Gate opening time at CNMP is 7 days before vessel ETA. At GMP and TNMSC the yard occupancy, labour availability and number of truck appointments have remained stable.


  • No updates

Adriatic Sea / Black Sea / Levante / Northern Africa 

  • Koper, Slovenia
    No updates

Spain / Portugal

  • No updates

Transport situation

North (Poland, Denmark, Sweden and Finland)

  • Limited rail capacity due to rail construction. 
  • Available truck capacity, including ad-hoc deliveries. 
  • Empty equipment availability ok.

Germany & Central Europe

  • Depot utilization is high with peaks in Ulm and Leipzig Area
  • Pre-notice for placing truck bookings is still at 2 weeks for direct trucking from Hamburg and 3 weeks for rail bookings’ local trucking.
  • Port of Hamburg: due to various operational disruptions and a backlog at CTB, there are rail delays for all connections.


  • Slight water level decrease on the Rhine that does not influence operations, however the Low Water surcharge is applicable for Pegel Kaub and Ruhrort
  • Continuous port congestion with cargo opening times still in place
  • No transport capacity issues for all modes of transport


  • Open truck capacity with appointment availability at TDF (from 21st Nov)
  • Available rail capacity except for the Paris – Le Havre connection and local haulage in the Bordeaux area
  • Seine & Rhône barges operating normally
  • Strikes in French refineries is not affecting the container traffic

United Kingdom/Ireland

  • Available truck capacity in UK and Ireland
  • Rail situation at Coatbridge has eased with capacity available on spot routes
  • Grangemouth, Southampton & Gateway terminals are busy with minor impacts on the hinterland connections
  • Rail strikes 21st & 26th November


  • No updates

Adriatic Sea / Black Sea / Levante / Northern Africa

  • No updates


Ukraine/Russia updates:

  • Please visit general updates here, and the FAQ in this link.


Customer Service

Bookings are received and processed regularly. Reach out to your local customer service representative here.

You can do all your transactions digitally; everything is just one click away! Easy. Online. Everywhere.

  • We kindly ask you to review the possibility of covering your shipments by Sea-Waybill instead of Original Bills of Lading, if legally and commercially acceptable.
  • For the surrender of Original Bills of Lading prior to container release at destination, please contact your local office for detailed guidance, they are happy to assist you. Please also consider electronic payment channels to avoid physical contact needs.
  • You can do all your transactions digitally – from placing a booking to sending a shipping instruction. Everything is just one click away!
  • To monitor your shipments, go ahead and use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit the Online Business section at our Hapag-Lloyd website for vessel/container/booking status and sailing schedules information.
  • Even though your sales counterpart will not be able to visit you in person, we will continue to stay close to you via phone and where possible even via video chat.
  • Our teams are fully operational with staff working remotely through laptops and headsets. To make life easier for our employees, we encourage you to send emails instead of phone calls whenever you can.
  • Counters continue to be operational - where allowed by the local government.
  • Check out our Mobile App, that allows you to perform essential tasks from your phone: Quick Quotes, Schedules, Bookings, Track & Trace and many more!
  • Get instant info and updates by subscribing to our CustomerNEWS.

Vessel updates and port changes per service

Far East Loop 2 (FE2)
  • Ad hoc call in Pusan (KR) for the following vessels:
    • MV One Tradition V. 018W -> ETA Pusan October 31, 2022
    • MV Al Muraykh V. 020W -> ETA Pusan November 4, 2022
    • Terminal details for loading at Pusan:
      Hanjin Busan New Port Co. LTD
      118, Angol-Dong
      51609 Jinhae             

Far East Loop 5 (FE5)

  • MV YM WELLNESS V. 032W will be calling Wilhelmshaven, DE to minimize the waiting time for your import cargo.
    Estimated Time of Arrival at Wilhelmshaven: October 22, 2022.
    • Cargo transshipment to ScanBaltic destinations
    • Carrier haulage solutions from Wilhelmshaven into Central European final destinations
    • Hamburg export cargo will be loaded as planned
    • Terminal details:
      Eurogate Container Terminal
      Ozean-Pier 1
      26388 Wilhelmshaven

South Africa Express (SAX)


  • Mehuin V. 224S will start her rotation in Rotterdam on November 15, 2022. In Rotterdam she will call at ECT Delta terminal in Rotterdam and in in Bremerhaven at MSC Gate terminal.
  • Santa Clara V. 224Swill start her rotation in Rotterdam on November 15, 2022, and thus, swapping her position with MV Mehuin V. 224S
  • There will be no sailing on week 48 from Rotterdam due to MV Santa Isabel late arrival from South Africa. Therefore, the schedule will be moving one week starting with MV Santa Isabel V. 225S with ETA in Rotterdam (NL) on December 6.


  • MV Santa Clara V. 224N will omit Cape Town, South Africa. Imports will discharge in Walvis Bay, Namibia (ad-hoc call) for further connection on MV Mendelssohn V224N to final port of delivery
  • Santa Isabel V. 224N has swapped with MOL Proficiency V. 224N and is currently at anchorage in Durban. With the berthing delays at Durban, there will be a week's buffer that will move MV. Santa Isabel V. 224N for a week.
  • MOL Proficiency V. 224N has started her South African rotation and is currently alongside in Coega
  • Kalahari Express V. 224N has ETA in Coega on November 8, 2022.

  • Phase-in/out
  Vessel Name Estimated Time of Arrival Port
Phase-out MV Santa Rosa V. 223S October 26, 2022 Cape Town, South Africa
Phase-in MV Mehuin V. 224S November 15, 2022 Rotterdam, The Netherlands

Indian Ocean Service 3 (IO3)

  • Phase-in/out
  Vessel Name Estimated Time of Arrival Port
Phase-out MV Cosco Japan V.099W November 12, 2022 Mundra, India
Phase-in Cosco Vietnam V.087E December 1, 2022 Rotterdam, The Netherlands
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