Last updated on March 21, 2023.
Operational updates
Customer Service
Our Online Business section allow you to track your shipment or container, get tariffs and quotations and buy additional freetime.
For faster BL release at destination, you can switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
For payments, you can use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.
Remember to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
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California Central America Express (CCE)
US Gulf - South America East Coast (GS1)
South America - Asia / Loop 1 (AN1)
Asia to South America Eastcoast Service / Loop 2 (AS2)
South America - Asia / Loop 2 (AN2)
Asia Mexico Express (AME1 also known as TPM)
Asia Latin America Service (JCS)
North Europe - South America Westcoast Service (SWX)
West Coast South America Express (MSW)
Mediterranean to South America Eastcoast (MSE) Northbound
Caribbean Express Service (CES)
South America East Coast Service (SEC)
West Coast South America 2 (WS2) service
North Europe-South America East Coast (ECX) Service
Gulf Caribbean (GCS) service
Atlantic Loop 4 (AL4)
Shipping from Asia* to Latin America? A GRI is coming up
Our South America East Coast (SEC) service has schedule updates
An update for Marine Fuel Recovery (MFR) is available
If you're shipping within the Caribbean with our GCS service, here's a schedule update
Here's a schedule update for our Europe South America Express (ECX) service