Are you are visiting our website from Mainland China?
If you click "Yes", you will be redirected to www.hapag-lloyd.cn, our performance-optimized site for Mainland China, which provides the same content as www.hapag-lloyd.com.
如果点击"是"，您将直接跳转至赫伯罗特中文网 www.hapag-lloyd.cn, 这是我们专为中国大陆优化的网站，与 www.hapag-lloyd.com 网站内容一致.
+++ last updated on 01 February +++
Summary about current situation:
All services and ramps remains operational except Veracruz, MX with callings every 2 days
Truck and landing activities
Cross border activities in Central America countries work with delays.
Cross border between Costa Rica and Nicaragua was closed until further notice.
Decrease of truck availability in MX, due to the increase of COVID cases.
All feeders remains operational.
Most depots operating as usual except Chile operating during working hours.
We encourage customers to use email as the primary method of contact with our Customer Service teams, we are monitoring emails and answering them as expeditiously as possible. For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times.
Our Online Business section allow you to track your shipment or container, get tariffs and quotations and buy additional freetime.
For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance needed please reach out to your customer service documentation team.
For payments, we encourage customers to use our online payment options explained in the separate “Related CustomerNEWS” section by country. If you cannot find information that you are looking for, please reach out to your local customer service department here.
We strongly invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipping Instructions as well as our Hapag-Lloyd Navigator Dashboard to view all of your shipment information on one single screen.
Reach out to your local customer service representative here.