Regional Updates in North America

Operational and Customer Service Updates for North America

Operational and Customer Service Updates for North America

+++ last updated on November 19, 2022 +++

Customer service updates

  • Our QSC Peachtree Corners Office, GA office has relocated. The address from September 1, 2022 is:

Hapag-Lloyd (America) LLC
3 Ravinia Drive
Suite 1600
Atlanta, GA 30346
Please ensure that invoice payments and original Bill of Lading remittances are re-directed to the new address from September 1, 2022, and discontinue sending to 5515 Spalding Drive, Peachtree Corners, GA 30092.

  • A new change of destination e-form is available to our customers. From August 8, 2022, change of destination (COD) requests will only be feasible through our e-form here.

Specialized and dedicated team members for your business - see how it works!

Terminal Operations

New York Terminal:

  • At the start of week 46 there were 3 container vessels reported at anchorage awaiting a berth. From November 18, there was 1 vessel waiting. Max waiting time for a berth at GCT Bayonne has been reduced to 1 day, 10 days for Maher and 2 for APMT. Yard utilization at Maher is at 75%, GCT Bayonne 30% and 54% at APMT. Berth utilization continues to be very high, and terminal yard utilization continues to decrease as import volumes slowly decline. Import dwell depending on terminal is currently running at around 5.7 days at APM, 4.2 days at Maher, and 10.0 days at GCT Bayonne
  • There are currently no issues with empties, and although off dock depots and terminals are still running at high inventory levels, weekly vessel evacuations of surplus are preventing the development of a extreme overstock situation.
  • There are no Saturday gates planned.

Norfolk Terminal:

  • There were 3 ships at anchor on November 18. Outside waiting time remains low. Storm over Nov. 11-13 delayed some vessels by a day. Terminal is recovering, delay will affect upcoming TEX, CES calls. Stack utilization at NIT is at 56%. Terminal has opened ERD back to 7 days at the port due to lower volume. VIT has opened NIT and VIG to full day gates on Saturdays for both import delivery and export receiving; VIG gates opening at 0300 M-F for additional hours.  

Charleston Terminal:

  • No ships waited at anchor for a berth this past week. Terminal utilization at WWT is at 51%, at NCT is at 56%, and HLT it at 29%. At the WWT: berth windows are being accommodated when feasible. Berth 3 is reserved as an “express lane” for vessels with a move count of 2,000 or less. At NCT berth windows are being accommodated. At HLT there have been no berthing conflicts with the one berth. Average truck turn times at the WWT are 23.0 minutes and 23.5 at the NCT. Long dwelling imports (30 days or more) at the WWT are subject to being barged to the HLT. Sunday gates (0800-1700) have been extended through end of the year. There will be NO REEFER gates available on these days.  
  • The South Carolina Port Authority (SCPA) has updated their Export Receiving Policy from 26 July. The SCPA will decide the cut-off. The cut-off will be two days before the vessel’s start date. Two days before the vessel opening for receiving, the receiving date will be locked in and published on the SCPA website. Vessels will be opened for export containers for seven days. Late gates past the published cut-off will not be allowed. Only two vessels per service will be open for receiving at one time. The SCPA is building a chassis fleet of approximately 13,000 chassis and have received 5,450 to date. The 2,050 on the road via direct lease to customers with high demand. Chassis not deploying for lease are being kept in storage on HLT. GO!Chassis in place, the SCPA is enrolling motor carriers. They will roll out pools by location (HLT, NCT, WWT, and SCIPs) utilizing SMART Pool™ in a transition with the SACP, all locations are estimated to be complete in March 2023. SCPA will initiate HLT SMART Pool™ as first start/stop location on August 15, 2022, at the HLT. NCT is scheduled for September and the WWT for November. From August 15, 2022 placards are required to be removed from empty containers prior to being returned. Empties with placards still affixed are being turned away at WWT, NCT and HLT.

Savannah Terminal:

  • 34 Ships at Anchor as of November 18, with vessel bunching. Waiting time is 0 -2 days for Class 1 and 16 days on Class 2. End of November will be heavier on class 2 que. Class 1 should be cleared up thru end of year.
  • Thanksgiving is confirmed both Ships will work but Gate is CLOSED. Thanksgiving Holiday Gate Hours:
    • Thursday 11/24/22 (Thanksgiving Day) GPA Truck Gates will be closed for the Holiday.
    • Friday 11/25/22 (Only Gates 4 and 8 will be opened). Gate hours will be 0400-1800 for Gate 4 and 0600-1700 for Gate 8. We will work through (flex) the Lunch hours.
    • Saturday 11/26/22 and moving forward until further notice, the hours for Saturday Gates will be 0800-1700 working through the lunch hours.
  • Berth CB#1 is undergoing major reconstruction and is a 2-year Project which will complete in June-2023, 6 new Post Panamax Cranes will be installed on this berth. In addition to the CB1 there is the Ga Steamship Property which will be complete May-June 2023. This is moving the current on terminal CFS warehousing upriver to new location.
  • The terminal capacity is currently 65% utilization. Gate turn times 28 min single / 40 double transaction, Average Dwell for imports 8.8 days – Average Dwell for exports 7.6 days. With new 9 Day Receiving Window, all vessels with End Receive Date 2 days prior ETB at 1600. are locked. Once locked, they cannot be adjusted. ETA’s at last port needs to be correct along with coastals when submitted to GPA.
  • Draft restrictions – confirmation might be available during mid-late January.

Houston Terminal:

  • There were 9 ships at anchor on November 18. Barbour’s Cut terminal is at 42% utilization. Export allocation is closely monitored based on lead line/shared lines export allocation figures for vessels. Once the respective allocation is met, PHA will no longer accept exports for the respective vessel. The port continues to allow export receiving for one ship system at a time in a service. This impacts the number of days for receiving due to scheduling delays. PHA continues to move import containers to the rail yard to make space on the terminal for working vessels. The on-dock rail operation and the ramp space at Barbour’s Cut is being adjusted to accommodate for the additional operation. The rail yard is 25% utilized. The terminals continue to experience equipment shortages for chassis due to longer street dwells. Port use only chassis delivered is on hold.

Oakland Terminal:

  • Current overall high volume of imports and vessels working (4) is causing vessel berthing delays at OICT. 6 vessels at anchor or adrift on November 18. As space opens up, vessels are assigned a berth. wait time at OICT is 6 to 8 days and up to 10 days at Trapac. Limited chassis availability. TRAPAC operating at 74% capacity. OICT operating at 47% capacity. 500 Import containers are in inaccessible areas for delivery. Import deliveries 12 days' avg at TRAPAC and 5 days at OICT. Import dwell remains high. Additional space has been provided to empties and loaded containers at Howard Terminal (PTSC). Both terminals will be closed on 11/24.

Tacoma Terminal:

  • WUT is operating at 42% capacity and HUSKY is operating at 65% capacity. Berthing delays in Tacoma are between 0-1 days. Chassis counts in Tacoma are improving, the pool is running at less utilization while street dwell is running 8.4 days for 40’ chassis. Additional space has been provided to hold empty and loaded containers at West Hylebos in Tacoma and T46 in Seattle, allowing some additional empty returns for Hapag-Lloyd, when needed. Rail car availability continues to fluctuate weekly for both UP and BNSF. This week has seen shortages of cars.  T18 at 58% capacity. PNW terminals will be closed on 11/24.

Los Angeles/Long Beach Terminal:

  • No container ships at anchor within the 25-mile zone of the port complex and 2 slow speed steaming or loitering outside the Safety and Air Quality Area (SAQA).
  • All terminal gates are running as published and in line with Pier Pass program.  Port of LAX dwell times for local import cargo at 3.1 days down from 11 days peak. On-dock rail dwell is at 5,8 days. Down from 13.4 days peak. Overall volume of on dock rail departures slightly up to 13,086 units total. 4,393 units nine days and over as of as of November 18. Import units on street is averaging 8.8 days. Port of LGB dwell times for local imports continues to go down. Wk. 46, -93% units over 9 days Vs. Oct 28, 2021, benchmark.
  • Chassis pool of pools utilization has been going down the last few weeks, now at 70% with 40’s at the highest demand.
  • The Dwell charge in Long Beach and Los Angeles is under review and has continued to be extended.

Canadian Terminal Update:


  • All vessels calling Vancouver continue to arrive off-schedule and vessels continue to be accepted on a first come, first serve basis. Yard utilization at GCT remains high at 89%, while daily yard productivity has decreased to an average of 27,000ft per day. Part of this low productivity is the result of ongoing congestion at inland rail ramps, specifically Toronto and Montreal. Dwell times have stabilized and are presently at 5.8 Days.

Prince Rupert

  • The PN4 service has re-implemented calls into Prince Rupert. Yard utilization remains at 102% and the terminal requires a 100% matchback for all vessel calls. Vessel and terminal productivity remain high. Current import dwell is 3.0 Days.


  • Ongoing construction projects at the Port of Montreal expected to last until the end of the year. Berth congestion continues to have a negative impact on vessel schedules. Ships are required to anchor and wait for an available berth. Additional delays of 1-3 days can be expected for all services.
  • Labor availability has stabilized and is expected to remain strong through to the end of 2022. Large volumes of export cargo have been rolled recently due to low water levels on the St. Lawrence and this is impacting terminal fluidity. Current dwell time in Montreal is high at 15.0 Days but is expected to drop significantly as the terminal continues to focus on long dwelling containers and shifting of export units on dock.

Saint John:

  • The terminal in Saint John is heavily congested, which continues to impact dwell times, presently reported at 16.0 Days. Improved daily rail productivity has resulted in the reduction of overall import boxes on terminal. Daily average of 6,918ft is 14% below the daily target of 8,000ft.


  • Vessels calling into Halifax are not facing any significant delays. Yard operations continue to improve, however older import containers continue to dwell longer as newer cargo is loaded directly to rail. This has resulted in an increased dwell time to 12.5 days. Hapag-Lloyd operations continues to work with the terminals to increase focus on clearing out older piles.

Intermodal Operations

Capacity limitation in certain markets due to import volume spikes and severe drivers’ shortage. Please find main markets, and estimate lead-time to secure capacity below (Note: Lead time refers to timeframe to secure truck power, it is not dwell time):

Please note details current average dwell times for Hapag-Lloyd boxes at several terminals / ramps. Includes, MH, rail and truck moves:

  • Charleston, SC – average 6.7 days
  • Chicago, IL - average 13.6 days
  • Dallas, TX – average 20.3 days
  • Detroit, MI – average 9 days
  • Houston, TX – average 6.8 days
  • Kansa City, MO – average 14.3 days
  • Long Beach, CA – average 10.3 days
  • Los Angeles, CA – average 10.9 days
  • Memphis, TN – average 34.6 days
  • MMR rail New York – average 4.9 days
  • New York, NY - average 7.3 days
  • Norfolk, VA – average 6.7 days
  • Savannah, GA – average 7.1 days

Please refer to the Truck Power Matrix week 46 for more information.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details. 

  • Canadian Pacific RR (CP) – link here
  • Canadian National RR (CN) - link here
  • Union Pacific RR (UP)
  • CSX RR – link here
  • Norfolk Southern RR (NS) – link here
  • Burlington Northern Sante Fe RR (BNSF) –
    • Locations small map here
    • Locations large map here   

Chassis pools

  • CHICAGO – Deficit on 40’ chassis.
  • DETROIT – Deficit on 40’ chassis.
  • INDIANAPOLIS - Deficit on 40’ chassis.
  • DALLAS / Ft. WORTH - Deficit on 40’ chassis
  • EL PASO - Deficit on 40’ chassis.
  • HOUSTON – Constrained on 40’ chassis.
  • SAN ANTONIO - Deficit on 40’ chassis.
  • BALTIMORE - Deficit on 40’ chassis.
  • OMAHA – Deficit on 40’ and 45’ chassis.
  • ST. LOUIS – Constrained on 40’ and 45’ chassis.
  • SALT LAKE CITY - Deficit on 40’ chassis.

Customer Service

Please click on this document for further on COVID-19 Terminal information. 

Vessel updates and port changes per service

  • North America Westcoast - New Zealand - Australia (WSN)
    • MV ANL WARRNAMBOOL 231N – Omit Adelaide (AU) and add Papeete (PF).
    • MV ANL WARRNAMBOOL 237S – Omit Seattle (US), Vancouver (CA) and Auckland (NZ).
    • MV CAP JACKSON phase-in in Seattle (US) with following rotation: Seattle (US) –> Vancouver (CA) –> Long Beach (US) –> Auckland (NZ) –> Sydney (AU) –> Melbourne (AU) –> Adelaide (AU) –> Tauranga (NZ) –> Oakland (US) –> Seattle (US) –> Vancouver (CA) –> Long Beach (US)
    • MV CAP JERVIS 230S – changed ETA +/- 6 days due schedule recovery measures
    • MV CAP JERVIS 230S – omit Auckland (NZ)
    • MV SEATTLE EXPRESS 232S - changed ETA +/- 6 days due schedule recovery measures
  • East Coast Loop 4 (EC4)
  • The East Coast Loop 4 will omit New York, US on its Westbound rotation, starting with MV Monaco Bridge V. 0019E/W, ETA at New York October 11, 2022, and with the following vessels as listed below:
Vessel Name Voyage Port Estimated Time of Departure
YM WELLHEAD 035W New York (US) October 20, 2022
October 23, 2022
YM WIDTH 027W New York (US)
October 30, 2022
November 10, 2022
No vessel   New York (US)
November 24, 2022
ONE MINATO 018W New York (US)
November 27, 2022
YM WARMTH 032W New York (US)
December 1, 2022
ONE MUNCHEN 033W New York (US)
December 3, 2022
  • East Coast Loop 5 (EC5)
  • Starting with MV ONE Helsinki V. 050W, our service will resume the Savannah (US) calls with ETA December 25, 2022.
  • The East Coast Loop 5 has the following plan:Omit Halifax, CA on its Westbound rotation with MV Hyundai Force V. 0095E/W with ETA October 18, 2022. Ad-hoc call at New York, US starting with MV Hyundai Force V. 0095E/W with ETA October 20, 2022
Vessel Name Schedule Voyage Port Departure Date
October 20, 2022
October 27, 2022
November 8, 2022
November 13, 2022
MOL MAESTRO 063W New York (US)
November 18, 2022
November 21, 2022
No vessel   New York (US)
November 25, 2022
ONE HOUSTON 050W New York (US)
December 5, 2022
December 20, 2022
  • East Coast Loop 1 (EC1)
    From week 44 to 47, the service will have the following rotation:
    Kaohsiung (TW) -> Hong Kong (HK) -> Yantian (CN) -> Shanghai (CN) -> Busan (KR) -> Manzanillo (PA) -> Savannah (US) -> Charleston (US) -> Norfolk (US) -> Rodman (PA) -> Kaohsiung (TW)

    The below vessels will be part of this rotation:
Vessel Name Voyage Direction Port of loading Date Port of Discharge Date
BASLE EXPRESS 045E Eastbound Kaohsiung (TW) November 5, 2022 Norfolk (US) December 19, 2022
Kaohsiung (TW)
November 12, 2022 Norfolk (US)
December 26, 2022
HYUNDAI DRIVE 046E Eastbound
Kaohsiung (TW)
November 19, 2022 Norfolk (US)
January 2, 2023
Kaohsiung (TW)
November 26, 2022 Norfolk (US)
January 8, 2023

* * *

Americas Service (USW) - MV Dubai Express

MV Dubai Express V. 245SB ETA Charleston (US) November 8, 2022 will have the following rotation, with a temporary phase-out at this port:

New York (US) omission -> Baltimore (US) omission -> Charleston (US) Temporary Phase-out & Cargo Discharge -> Port Everglades (US) Cargo Discharge -> Bahamas -> Cartagena (CO) Phase-in & Cargo Loading

After the in-water survey at Bahamas, MV Dubai Express V. 247NB will be phasing in at Cartagena (CO).

* * *

South America East Coast Service (SEC)

  • Vessel phase-in/phase-out
  Vessel Name Estimated Time of Arrival Port
Phase-out MV AL SAFAT V. 248SB* December 9, 2022 Port Everglades (US)
Phase-in MV CAPE PIONEER V.251NB December 24, 2022 Buenos Aires (AR)
  *Vessel will discharge all imports and perform a blank sailing SB    

USA manual booking amendment

The majority of our customers are now enjoying the benefits of working with our Online Business Suite. With a wide range of solutions, our tools have made it easier for you to manage your shipping process from anywhere at any time.

Therefore, from October 6, 2022, our booking amendments will be managed completely online and free of charge. Any amendments made through our below-listed e-Booking channels will not have additional charges:

  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

Before this implementation date, we would like to invite you to explore our Online Business Suite and its available tools. In case you would still like to make manual amendments, please know that there will be a USD 50 fee that is also available in our local charges page applicable from December 1, 2022.

Please note that the above applies to all locations in the USA with the exception of Los Angeles / Long Beach.

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