Regional Updates in North America

Panama Canal update - The lower-than-usual water levels in the Gatun Lake are causing severe draft restrictions on vessels transiting the Panama Canal. This has caused a backlog of traffic waiting to pass through. We are monitoring the journeys of our vessels and are pleased to share a live vessel tracker to assist with your cargo planning.

Seattle / Tacoma - A significant shortage in the availability of railcars is seriously impacting both Union Pacific Rail and BNSF Rail. This is due to the low volume of cars heading Westbound to balance the high volume going Eastbound, especially with the Vancouver omissions. The railroads are actively collaborating with all stakeholders to enhance car availability. However, if additional Westbound cargo or empty cars are not provided, the situation will persist. Another option for inland cargo transportation is by truck.

• To view our terminal gate status for this week: Terminal Gate Status
• To view our rail gross weight limitations and tariffs:  Rail Gross Weight Limitations
• To view our vessels' latest schedules, please visit our vessel tracker
  

Atlantic Services

Atlantic Loop 2 (AL2) service

• Philadelphia proforma adjusted to Friday 08:00 hrs. - Saturday 01:00 hrs. effective MV Teno V007, expected to arrive in Philadelphia on January 19, 2024.
  

Atlantic Loop 3 (AL3) service

• The week 3, 2024 eastbound sailing has been canceled. It was initially scheduled to reach Charleston on January 15, 2024.
  

Atlantic Loop 4 (AL4) service

• Revised Europe port rotation of Le Havre, London Gateway, Antwerp, Hamburg, Wilhelmshaven effective MV Dimitra C V027 expected to make its first call on January 12, 2024.
• MV MOL Proficiency V236 will replace MV NYK Demeter, expected to arrive in Veracruz on February 1, 2024.
• MV NYK Demeter V112 to change port rotation to Altamira than Veracruz due to Veracruz congestion.

Atlantic Loop 5 (AL5)

• No schedule updates for this week.
  

Atlantic Loop 6 (AL6)

• Week 50, 2023 and week 3, 2024 will be voided sailings, originally expected to arrive in New York on December 11, 2023 and January 15, 2024 respectively.
  

Atlantic Loop 7 (AL7)

• No schedule updates for this week.
  

St Lawrence Container Service – Route 1 (AT1)

• No schedule updates for this week.
  

St Lawrence Container Service – Route 2 (AT2)

• Week 1, 2024 eastbound will be a voided sailing, originally expected to arrive in Montreal on January 2, 2024.
  

Mediterranean Canada Service (MCA)

• Week 1, 2024 eastbound will be a voided sailing, originally expected to arrive in Montreal on January 1, 2024.
  

Mediterranean Gulf Express (MGX)

• Week 52, 2023 and week 3, 2024 will be voided sailings, originally expected to arrive in Veracruz on December 25, 2023, and January 16, 2024 respectively.
  

Turkey East Coast Service (TNE)

• No schedule updates for this week.

• MV Velika will phase out of service with discharge only in US East coast ports on voyage 08W45, expected to arrive in New York on December 4, 2023.
• MV Mirador Express will phase out of service with discharge only in US East Coast ports on voyage V07W47, expected to arrive in New York on December 19, 2023.
• MV Charm C V01W01 to phase into service, expected to arrive in New York on January 27, 2024.

Asia Services

East Coast Asia Loop 1 (EC1)

• Due to the ongoing situation at the Panama Canal, voyages are being redirected via alternate routes. A complete list of vessels and their revised routings are available via our real time vessel tracker here. Please keep this live ticker handy for the latest service information, which will be updated as information becomes available.
  

East Coast Loop 2 (EC2)

• Due to the ongoing situation at the Panama Canal, voyages are being redirected via alternate routes. A complete list of vessels and their revised routings are available via our real time vessel tracker here. Please keep this live ticker handy for the latest service information, which will be updated as information becomes available.
  

East Coast Loop 4 (EC4)

• Service will temporarily be suspended until further notice. Last US East Coast sailing will be MV YM Wind V026 with expected departure from New York on December 26, 2023.
  

East Coast Asia Loop 5 (EC5)

• Ad-hoc calls added to Charleston, Wando Terminal and New York, GCT Bayonne for week 51, 2023 through week 1, 2024.
  
• Revised US East Coast port rotation of Norfolk, Savannah, Jacksonville, Charleston, New York, Halifax effective MV ONE Crane V027 expected to arrive in Norfolk on January 4, 2024.

East Coast Asia Loop 6 (EC6)

• The EC6 service is changing terminal at Houston from Barbours Cut to Bayport effective MV MOL Charisma V224E/W expected arrival on December 7, 2023.
  
• Due to the ongoing situation at the Panama Canal, voyages are being redirected via alternate routes. A complete list of vessels and their revised routings are available via our real time vessel tracker here. Please keep this live ticker handy for the latest service information, which will be updated as information becomes available.
  

Pacific Coast Loop 1 (PN1)

• Week 3, 2024 eastbound will be a voided sailing, originally expected to arrive in Tacoma on January 20, 2024.
• MV ONE Marvel V066 will switch the terminal in Tacoma from Washington United to Husky due to congestion, expected to arrive December 4, 2023.

Pacific Coast Loop 2 (PN2)

• No schedule updates for this week.
  

Pacific Coast Loop 3 (PN3)

• The PN3 service is temporarily suspended.

Pacific Coast Loop 4 (PN4)

• Week 52, 2023 eastbound will be a voided sailing, originally expected to arrive in Prince Rupert on December 29, 2023.
  

Pacific South Loop 3 (PS3)

• MV ONE Helsinki V055, will add a call to ITS in Long Beach for discharge only on December 12, 2023. Export loading will remain at YTI expected to arrive on December 15, 2023.
  

Pacific South Loop 4 (PS4)

• No schedule updates for this week.
  

Pacific South Loop 6 (PS6)

• No schedule updates for this week.
  

Pacific South Loop 7 (PS7)

• No schedule updates for this week.
  

South Pacific Express (PSX)

• MV HMM Pluto V035 is expected to arrive in Long Beach on January 4, 2024 at APMT instead of ITS. 
  

India America Express (IMX)

• Savannah/Charleston eastbound omissions extended through week 05, 2024.
• Ad-hoc Savannah calls confirmed for MV Express Athens V3147 on December 30, 2023.

India America Express 2 (IN2)

• MV Suape Express V003 to phase in to replace MV CSL Manhattan, now expected to arrive in Charleston on January 1, 2024.

Asia US East Coast Service Loop 7 (AA7)

• MV Norfolk Express V001E and MV Savannah Express V001E to phase into service and are expected to arrive in New York on December 21, 2023 and January 10, 2024 respectively. Due to the ongoing situation at the Panama Canal, MV Cochrane has been rerouted via Suez Canal.
  

LATAM Services

South America East Coast Service (SEC)

• MV Monte Azul V352S to replace MV Monte Aconcagua expected to arrive in New York on February 13, 2024.
  

California Central America Express Service (CCE)

• No schedule updates for this week.
  

Caribbean Express Service (CES)

• No schedule updates for this week.
  

Gulf Caribbean Service North (GCS)

• No schedule updates for this week.
  

US Gulf East Coast South America Service (GS1)

• No schedule updates for this week
  
  

Transpacific services

North America Westcoast - New Zealand/Australia (WSN)

• No schedule updates for this week
  

United States

New York

• No waiting time expected for berth at Maher Terminals LLC and APM Terminals.  However, up to 3 days waiting time at Global Container Terminals Bayonne can be expected.
• Average gate turn times are 40 / 67 minutes for single and double transactions respectively.
• APMT gate will not have a gate open on Saturdays.
  

Norfolk

• Currently, most vessels berth on arrival, however, the bigger vessels wait approx. 2 days for a berth.
• Average gate turn times are 32 / 45 minutes for single and double transactions respectively.
• One crane down at Norfolk Int’l Terminal, however, no significant impact to the operations.
  

Charleston

• There is no waiting time for vessel berthing at Wando Welch Terminal and North Charleston Terminals.
• Average truck turn times are 21 / 19 minutes at Wando Welch Terminal and North Charleston Terminal respectively.
• Sunday gates are by appointment only. To request a Sunday gate, party responsible for delivery / pick up will need to submit a gate request by 16:00 hrs on Friday using the “Gate Request” form submitted to [email protected]

Savannah

• Waiting time for vessel berth at the terminal is up to 1 day, depending on the size of the vessel.
• Average gate turn times are 36 / 53 minutes for single and double transactions respectively.
• GPA no longer offer a Sunday gate. Monday-Saturday gate hours remain the same.
• Berth 2 is back on line helping to reduce waiting times.
  

Houston

• Up to 2 days waiting time for vessel berthing.
• Due to vessel bunching the yard is facing congestion impacting the discharge productivity and extending port stays.
• Average gate turn times at Barbours Cut Container Terminal are 51 minutes.
• Loaded import dwell is at 3.4 days.
• The EC6 service is changing terminal at Houston from Barbours Cut to Bayport effective MV MOL Charisma V224E/W expected arrival on December 7, 2023.

Oakland

• Average wait time of up to 3 days at Oakland Int’l Container Terminal (OICT) and 3 days at TraPac.
• Average import deliveries can take up to 5.2 days at TraPac and 4 days at OICT.
  
• Average gate turn times are 63 / 66 minutes for OICT and TraPac respectively.
• TraPac has received 6 new RTG’s and are in process of commissioning, likely to be operational mid-December.

Seattle - Tacoma

• Wait time of 5 days at Tacoma and 4 days at Seattle.
• Import deliveries are 8 days at HUSKY – due to EB/WB rail car imbalance, 7.5 days at Washington United Terminal and 1-3 days at T18.
• Rail car availability is currently a serious concern due to the low volume of cars heading Westbound to balance the high volume going Eastbound, especially with the Vancouver omissions. The railroads are actively collaborating with all stakeholders to enhance car availability. However, if additional Westbound cargo or empty cars are not provided, the situation will persist. Another option for inland cargo transportation is by truck.
• The average gate turn times are as follows: 38 minutes for T18, 35 minutes for Washington United Terminal, and 49 minutes for HUSKY.
• Terminal 18 will be closed on December 1 and  8, 2023.

Los Angeles/Long Beach

• All terminal gates are running as published and in line with Pier Pass program.
• Port of Los Angeles dwell times for local import cargo is 3.1 days, on-dock rail dwell is 2.9 days and import units on street is averaging at 3.9 / 6.1 days for 20 ft and 40+ ft containers respectively. Additional details can be found here.
• Port of Long Beach dwell times for local imports are stable and average terminal gate turn time is between 22-81 minutes, depending on the terminal. Additional details can be found here.
   

Canadian West Coast ports - Currently, all Container Terminals in Vancouver and Prince Rupert are open and operating. Looking for dwell times in Canada? - Follow the link here.

Vancouver

• All marine terminals in Vancouver are currently operational and berth congestion is no longer an issue.
• Yard utilization at GCT is at 64%. Rail productivity has improved. Dwell times have decreased to 3.4 days and the amount of loaded import on ground has remained at a steady level.
  

Prince Rupert

• Yard utilization remains low at 51%. The terminal no longer requires a 100% matchback until further notice, however there is available capacity for increased inbound volumes.
  
• Average rail dwell is presently 3.1 days.

Montreal

• Bad weather has begun on the North Atlantic and this is having mild impact on vessel schedules through Montreal. Once alongside, there are no issues with labor availability and we are experiencing positive productivity in the yard.
  
• Import rail dwell times are 2.5 days as a result of steady railcar supply.

Saint John

• Bad weather on the North Atlantic is having a small impact on vessels arriving in Saint John.
• Terminal productivity is strong and dwell times have improved to 1.7 days. Rail car supply remains stable.  

Halifax

• Vessels are arriving in Halifax with minimal delays.
• Import rail dwell is presently 7.2 days. Labor availability continues to be a concern and is being addressed with the Halifax Employers Association.

Chassis Pools

All pools operating as normal

Intermodal Operations

We can secure truck power within 1-3 days for majority locations which includes marine terminals, rail ramps and depots.

For updated information on ramps, please visit our Rail provider websites for service updates, embargo, and any restriction details.

• Canadian Pacific RR
• Canadian National RR (CN)
• Union Pacific RR (UP)
• System map
• Index
  
• CSX RR 
• Norfolk Southern RR (NS) 
• Burlington Northern Sante Fe RR (BNSF)
• Locations small map
• Locations large map
  

Invoice payments and Original Bill of Lading remittances are to be redirected to the following address: Hapag-Lloyd (America) LLC - 3 Ravinia Drive, Suite 1600, Atlanta, GA 30346

Changes to Manifest Amendment Fee structure

Thanks to your feedback, we have reevaluated the parameters of our Manifest Amendment Fee structure to align with your needs and expectations. Therefore, from August 16, 2023, we have implemented the following structure:

• Bill of Lading amendments prior FCL port cutoff will not incur a charge.
• Bill of Lading amendments post FCL port cutoff and up to the vessel's sailing will incur a fee of USD 25 per amendment.
• Bill of Lading amendments after vessel departure will incur regular manifest amendment fees of USD 130 per amendment.

• For Change of destination (COD) requests please use our e-form.
• Please check our local website for additional local solutions and information.
• You can do all your transactions digitally – from placing a booking to sending shipping instructions. Booking amendments can be made through our below-listed e-Booking channels:
  
  • Bilateral EDI connection between ERP systems
  • Integration with portals (INTTRA / GT Nexus / Cargosmart)
  • Hapag-Lloyd booking amendment form

• To access our new web-based dispute tool, please click here. This comes with the following improvements for you:
  • Quick and easy, one step web-form submission. Excel downloads and emails no longer needed!
  • Provision to upload supporting documentation, select Import or Exports, Merchant Haulage, Carrier Haulage or Port CIT.
  • Mandatory invoice field ensures that a dispute is captured correctly.
  • Clearer definitions for dispute and charge types to assist with an expedited response.
  • Turn time for dispute handling is 15 business days from submission to settled.
• To monitor your shipments, please use the Hapag-Lloyd Navigator, our new one-screen dashboard with real-time view on all your shipments. Alternatively, visit our Online Business Suite for vessel/container/booking status and sailing schedules information.
• For faster BL release at destination, you can switch from OBL to SWB; however, we do understand that this is not always possible.
• If you require any assistance, please do not hesitate to contact your local customer service representative in Atlanta, Long Beach and Canada. Remember to view our case management video below that explains the process for managing your communication with our centers.

Here’s an important change that will improve your experience with Hapag-Lloyd North America*.

From June 1, 2023, we will no longer accept manual draft approvals and corrections. With this change, the email addresses [email protected] and [email protected] will no longer be monitored.

From June 26, 2023 onwards, we will transition to a faster, more efficient, and secure process for managing draft approvals and corrections. Although it may require an adjustment to your current processes, our user-friendly website is easy to navigate. Submit document corrections and approvals online for real-time updates on document status. Our correction team will email you immediately if there are delays, eliminating the need for follow-ups.

To get started: Simply click on the link in your notification email or log into the Bill of Lading draft (BL) approval web solution directly. From there, you can approve your BL draft in seconds, if it’s correct. If you require a correction, you can edit it and return it to us and you will receive a new BL draft shortly. Please note that we will release the BL or Sea Waybill once the vessel has sailed.

We understand that this change may require an adjustment to your current processes, but we want to assure you that our online platform is user-friendly and easy to navigate. To learn more, watch our step-by-step video tutorial. By submitting all documentation corrections and approvals through our website, you can benefit from real-time updates on the status of your documents.

Here's a quick guide on how to use the BL Draft Approval web solution:

1. To use the new BL Draft Approval web solution, access the link in your notification email that leads you straight to your BL Draft on the Hapag-Lloyd web page or log into the BL Draft Approval web solution
2. If your BL Draft is correct, you can approve it with just one click. If you need to request a correction, edit it, and return it to us. You will receive a new BL Draft shortly. Please note that we will release the bill of lading or sea waybill once the vessel has sailed.
   

The status of your amendments can be tracked on our website. If a delay is expected, our correction team will contact you immediately by email, so you do not need to do any follow-ups. If you should require additional information or have questions, please feel free to reach out to our customer service team at your location, who will guide you based on your individual situation.

* The US and Canada are part of Hapag-Lloyd's Region North America. Please note that the scope of Region North America includes USA and Canada. However, USA does NOT include bookings or documents handled by our Los Angeles office.