Regional Updates in North America

Operational and Customer Service Updates for North America

Operational and Customer Service Updates for North America

+++ last updated on January 17, 2022 +++


  • All of the U.S. and Canada operations continue to run normally.  We are ready to service your transportation needs.
  • While we continue to have essential staff in our offices handling your documentation needs, we are encouraging all customers to:
    • Use all available digital tools on our website at or on the Hapag-Lloyd App (Web bookings, E-Shipping Instructions, Quick Quotes, Navigator, etc.) 
    • Use email for general inquiries (email addresses can be found in the “Offices and Local Info” section of our website) and phone calls for urgent matters / escalations only.
    • Visit terminal websites for the most up to date information.

Have you tried working with case management yet?

Terminal Operations

New York Terminal Update:

  • At the beginning of week 2 there was a high of 12 vessels reported at anchorage awaiting a berth.  Most of these got a berth within 2 days, but a number remained idle for upwards of 4 days.  High number of waiting vessels still being impacted by cascading effect caused by previous weeks’ holidays.

    High berth and terminal utilization are expected to continue into the first quarter of 2022, although some planned blank sailings may help ease backlog.

    Impacts to labor availability are still being seen, but terminals expect any shortages affecting gang staffing to ease in coming weeks.

    Import dwell time continues to hamper terminal operations / productivity.  Current dwell depending on terminal is currently running between 7 and 10 days. Terminal import free time expires after 4 days.  Empty stocks continue to increase and are at a critical level causing receiving of empty returns to be limited at some terminals and depots.

    Still exploring all opportunities for evacuation of surplus.  Gate turn times at all terminals have decreased slightly at end of week 2 vs. week 1, but are still above expected normal service levels.   Several terminals; Maher, APM, and PNCT have planned a Saturday gate on 1/15 to facilitate increased import deliveries.  Unfortunately, past Saturday gates have been underutilized and impact on decreasing import levels has been negligible.

Charleston Terminal Updates:

  • There are currently 8 ships at anchor as of January 14, 2022.  Waiting time for berth is averaging 5 days depending on terminal.  Terminal utilization at Wando is up to 114% while HLT and North Charleston is 50-60% respectively.  Berth windows are not being honored, metering in import heavy ships with priority given to ships with more exports than imports and loading 1000 TEU’s or more of empties.  COVID cases are impacting the labor force slowing down production in the port.  Reduced crane deployment happening due to lack of maneuverability in yard with current import levels, causing extended berth hours and reduced productivity.  The port is urging customers to pick up import loads as gate activity has been lighter than expected this week.  Dredging at HLT is ongoing and should achieve 48’ depth by January 17, 2022.

    Inland port Greer in encountering slow production with empty containers that arrived in Charleston but have limited truck and space capacity to keep the movement fluid.  Intermodal loaded volume is taking precedent and there is capacity to keep this volume moving over the port.

Savannah Terminal Update:

  • There are currently 8 ships at anchor as of January 14, 2022. Terminal capacity is at about 79% utilized.  Due to vessel size ships are delayed up to 2 days awaiting berth assignment.  US Flag Vessels and Extra Loaders (exports and empties) are taking priority for berth assignment. Ongoing projects - GPA's Peak Capacity project which will add 800,000 TEUS of annual capacity in two phases. Phase 1 is complete, (expansion behind 7-8-9), will deliver 3 new rubber-tired gantry crane rows. Area 7-8-9 is much better set up as they are not having to cross road anymore for empties for vessels. An additional 15 RTG's coming to GCT in groups of 5 every 2 months through May 2022. Phase 2, starts mid-January to be complete in spring 2022 will add a 4th RTG.  Berth 1 expected to open June 2023.  Maintenance Dredging to be complete January 2022.  72,000 average terminal containers last week with 67,930 throughput last week (while empty volume is down lowest since 06/2020, imports discharged is 36,876 the highest ever). Container dwell time is 8 1/2 days on terminal average. Gate running fluid - turn times 46 single / 62 multiple since Sunday - 58,204 moves. Rail running fluid with moves 7,092 with @57 hours gross / 47 hours net. CSX Rail Car shortage continues. New Stevedore Gateway Terminals, LLC started 1/3/22. Will have bi-weekly meetings with port to discuss operations.

Houston Terminal Update:

  • There are currently 3 ships at anchor as of January 14, 2022.  The port is now experiencing daily delays within the ship channel due to dense fog. These delays will be expected to continue throughout the winter months.  Barbours Cut terminal is currently at 52% utilization. Truck turn times are averaging 43.3 minutes.  The port continues to allow export receiving for one ship system at a time in a service.  This impacts the number of days for receiving due to scheduling delays.  PHA continues to move import containers to the rail yard to make space on the terminal for working vessels.  The on-dock rail operation at Barbours Cut is beginning to be utilized and the ramp space is being adjusted to accommodate for the additional operation.  The rail yard is 55% utilized.  Recent labor shortage have been related to crane operators and truck drivers.  COVID cases are increasing and the labor committee may have to start metering gangs again.  Currently working with 13 gangs in the port.  The terminals continue to experience equipment shortages for chassis, however more assets are being positioned into the port from inland locations.  The port has advised that refurbishment of C3 will be done by June 2022.  Three cranes from Bayport will be moved to Barbours Cut by the end of first quarter 2022. 

Oakland Terminal Update:

  • There are currently 14 ships at anchor or drifting as of January 14, 2022.  Current increasing high volume of imports is causing vessel berthing delays. As space opens up, vessels are assigned a berth. The port has seen an overall increase in import volumes of 8% YTD 2021.  Average wait time is 6-8 days. Chassis shortage is also contributing to high volume issues. TRAPAC has rolled out its new Terminal Operating System (TOS), as of 1/9/22. There have been some glitches, and TRAPAC is asking all stakeholders to utilize their online tools. As of yesterday, they had to shut down their phones, as they were inundated with calls. OICT has implemented an extended dwell/storage fee, per below:

    OICT Extended Dwell Fee
  • Please be advised, effective December 20, 2022 , SSA Terminals OICT must implement a temporary storage charge in addition to the normal port demurrage charges on all import loaded containers discharged from ships at OICT berths 55-59 as stated below. As with other ports on the West Coast who either have already implemented additional storage charges or will soon be doing so, the failure of importers picking up their containers in a timely manner has created severe congestion issues that has prevented terminal operators from properly servicing vessels destined for their terminals.  We sincerely hope the additional storage charge will encourage cargo owners to pick up their containers which will allow our terminal to again properly service vessels destined to our facility and once that has been accomplished, the temporary storage charges will cease.

  • A.    Extended Dwell Time Fee – to recover increased operating and storage costs incurred as a result of congestion caused by containers left on the terminal for extended periods of time, the following fee (the “Extended Dwell Time Fee”) will apply on a temporary basis to all loaded import containers, in addition to existing demurrage and port tariff fees:

    1. No charges for free time (up to seven ( 7 ) days after a container is available for delivery);
    2. $50 per day for the next five days of storage thereafter (days 1-5 after free time);
    3. $75 per day for the next five days of storage thereafter (days 6-10 after free time);
    4. $100 per day for the next five days of storage thereafter (days 11-15 after free time); and
    5. $150 per day for any days thereafter.
  • B.    Applicability; Payment of Fee. Empty containers and export loaded containers will not be subject to the Extended Dwell Time Fee. The importer of record in the shipping documents will be responsible for paying or arranging payment of the Extended Dwell Time Fee by check, money order, wire transfer, or any other methods, and pursuant to instructions provided by Operator through the Forecast website. Once the fee has been paid, the container will show as available in Operator’s container tracking system. Appointments on import lanes may not be made until the fee has been paid and the container is showing as available on the Forecast web site.  Waivers, refunds and appeals of the Extended Dwell Time Fee will be handled in accordance with Section 18(D) and (E) of this Schedule.
  • Please refer to B58.Tideworks.Com/Forecast for additional information

Seattle/Tacoma Terminal Update:

  • There are currently 5 ships at anchor/drifting awaiting a berth as of January 14, 2022.  Terminals are operating at 90%+ utilization.  Berthing delays in Seattle is down to 1 week at this time as volumes see stabilization. Saturday gates at Husky and WUT are now being offered to alleviate backlog of imports through January. Refer to their website for details. Husky is implementing a long stay import fee of 315.00/ctr for any import dwelling over 15 days and effective 1/1/22, additional fees will apply (see below) And WUT is implementing $310 for long stay imports over 15 days dwell.  Fee must be paid to pick up load.  Terminals Tacoma are closed to HL empty receiving except on dual transaction, due to large volumes of imports on dock.  Additional space has been provided to hold empty and loaded containers at West Hylebos in Tacoma allowing some additional empty returns for Hapag-Lloyd.  T18 in Seattle and Husky / WUT in Tacoma have started to pile import containers in inaccessible areas until there is additional space in the trans rows as imports depart the terminal. HUSKY reports 0-2 days turn time in inaccessible areas and improving. WUT reports 1-3 days. T18 import dwell time is at 7+ days. NWSA investments in T-5 have completed phase 1 and terminal is operational with 1 berth. 1st vessel called on 1/7/22.  Chassis counts in Tacoma have improved, however the pool is running 80% utilization while street dwell is running 8.4 days for 40’ chassis. 

    To aid in import container availability some T18 import loads may have been moved to T5; please check T18’s website for confirmation of availability and which terminal the container is located.  LFD will be extended accordingly, please be patient while information is updated:
    • Appointments are not required for pick-up of “available” containers at T5
    •  There are no chassis available at T5, so secure a chassis prior to arrival
    • Empty return shutouts at various terminals continue to tie up chassis and slow pace of import pickups



  • A)    No charge for the first 15 days following discharge
  • B)    $315 charge implemented on Day 16
  • C)    Additional $315 charge applied every 5 days beyond the first 15 on the terminal      
  • Example:
    • a.    Days 21 – 25: $315
    • b.    Days 26 – 30: $315
    • c.    Days 31 – 35: $315

LAX/LGB Vessel/Terminal Update:


  • There are currently 7 container ships at anchor within the 40 mile zone of the port complex and another 94 ships loitering outside of the 40 mile zone awaiting berths in LAX/LGB as of Friday January 14th.
    Ships are waiting average 5.7 days to catch a berth within the 40 mile zone depending on the terminal.  Both ports are seeing record volumes month after month that challenge the existing port infrastructure.  Gates are still running as published and in line with Pier Pass program.  Port of LAX dwell times for import cargos have no change at 6 days, down from 11 days peak.  Import units on street is averaging 9.6 days.  On-dock rail remains at 3 days. Down from 13.4 days peak.  Overall volume of on-dock rail departures is up 86% with 4,104 units in total.  Port of LGB dwell times for local imports have also decreased 50% down since Oct 28th.
  • Details can be found on each ports web-site:Details can be found on the website of each port
    • Los Angeles: click here
    • Long Beach: click here

Chassis pool of pools utilization is almost at 90%.  All terminals remain extremely congested and limiting the windows for export cargo acceptance depending their specific situation.  Hapag-Lloyd and the industry in general are facing limited single empty return options and many times these are restricted to dual transactions.  Local trucking delays have been reduced and are being closely monitored given the lack of chassis affecting the industry.  The scarcity of chassis is affecting all types of moves, from local deliveries to terminal moves to/from off dock rail ramps.

The Dwell charge in Long Beach and Los Angeles has, once again been pushed back, this time to Jan 17th.  Please note that the FAQ has been updated. Please ensure that you check this FAQ on a regular basis.  It also includes links to the Port of Los Angeles and Long Beach’s websites.  

FAQ: Link
Dwell Fee: Link

Canadian Terminal Delays Update:



  • Labor shortages and severe weather continue to have an impact on terminal operations at GCT.  Vessels operations are negatively impacted, resulting in increased time ships are required to remain alongside.  This is having a cascade effect on vessel schedules of expected ships and is expected to continue through the month of January.  The yard at GCT is operating at 101%, negatively impacting productivity & fluidity.

    As a result of above mentioned issues, daily rail productivity has been impacted.   GCT continues to meter vessel operations in order to avoid significant impact to intermodal yard operations.  Dwell is presently at 5.0 days.


  • Terminals in Montreal continue to experience a shortage of labor.  Ship and yard operations are significantly impacted.  As vessels are still experiencing severe weather on the North Atlantic, there is no backlog of ships.  Rail dwell currently stands at 3.6 days.


  • Terminal fluidity is negatively impacted due to severe weather and inconsistent railcar supply.  On-dock rail dwell is currently 8.2 days

Intermodal Operations

  • Capacity limitation in certain markets due to import volume spikes and severe drivers’ shortage. Please find main markets, and estimate lead-time to secure capacity below (Note: Lead time refers to timeframe to secure truck power, it is not dwell time):
  • Please note details current average dwell times for Hapag-Lloyd boxes at several terminals / ramps. Includes, MH, rail and truck moves:

  • Charleston, SC – Average 10.8 days
  • Chicago, IL - Average 8.2 days
  • Dallas, TX – Average 8 days
  • Detroit, MI – Average 7.7 days
  • Houston, TX – Average 9.7 days
  • Kansa City, MO – Average 8.4 days
  • Long Beach, CA – Average  14.8 days
  • Los Angeles, CA – Average 12.5 days
  • Memphis, TN – Average 7.5 days
  • MMR Rail New York – Average 1 day
  • New York, NY - Average  9.7 days
  • Norfolk, VA – Average 9.2 days
  • Savannah, GA – Average 11.5 days
  • Halifax, CAN – Average 7.8 days
  • Saint John, CAN – Average 10.0 days
  • Montreal, CAN – Average 3.9 days port; 1.5 days ramp
  • ancouver, CAN – Average 4.2 days port; 5.0 days ramp

Please refer to this document (Week 3'22 Hapag-Lloyd Truck Power Matrix) with the main markets and estimate lead times to secure capacity

Chassis Pool 

  • With the recent unprecedented Import volumes, there is currently a historically high demand for chassis throughout the USA.  This demand has shown to be persistent on 40ft chassis and intermittent on 20ft chassis.
  • In order to minimize any negative impact on supply chains, customers are asked to take immediate steps to reduce container and chassis off terminal dwell time. This includes all inland terminals as well as port terminals.  Without a significant reduction in the dwell times, truckers may face serious challenges and delays in securing good order chassis as long as this surge in imports continues.  The chassis providers have exhausted all efforts to deploy their chassis fleets.  There are not readily available chassis to be injected and therefore turning import cargo expeditiously is one of the only ways to help the chassis supply.

  • NASHVILLE – Deficit on 40’ chassis.
  • HOUSTON – Deficit on 40’ chassis.
  •  BALTIMORE – Deficit on 40’ chassis.
  • NEW YORK/NEW JERSEY – Deficit on 40’ chassis.
  • KANSAS CITY – Constrained on 40’ chassis.
  • OAKLAND – Constrained on 20’ and 40 chassis.
  • SEATTLE –Deficit on 40’ chassis.
  • TACOMA – Deficit on 40’ chassis.
  • LOS ANGELES/LONG BEACH – Deficit on 20’ and 40’ chassis.

Long Beach Operational Updates

  • The Ports of Los Angeles and Long Beach once again postponed the consideration of the Dwell Fee until December 6, 2021.
    According to a recent article from the Business Insider, White House blames shipping companies for inflation and supply-chain issues. Per the article, the White House says that the shipping companies that control the terms of global trade have never been more profitable, estimating a the third quarter profit of  $48 billion, which is nine times more than they made the year before.
    "The congestion that has caused inconvenience and inflation for the rest of us has been a source of price-gouging by the ocean shipping cartel — price hikes that are part of the inflation," the administration said.

Dwell Time:

  • Current average dwell times in our Los Angeles / Long Beach terminals at December 17 , 2021 is:

This report

  • Off Dock rail: 14 calendar days
  • On Dock rail: 06 calendar days
  • Local door: 09 calendar days

Previous report

  • Off Dock rail: 26 calendar days
  • On Dock rail: 09 calendar days
  • Local door: 20 calendar days

Rail Units over 50 Calendar Days:

  • Today: 93 days average
  • Previous Report: 81 days average

Local Door Units over 15 Calendar Days:

  • Today: 93 days average
  • Previous Report: 81 days average

Local Door Units Over 15 Calendar Days:

  • Today: 34 days average
  • Previous Report: 36 days average

Local Door Moves is showing a considerable decrease in the dwell times. The efforts in securing more truck power had improved our performance although we see an increase in volume. The congestion at the terminals and the chassis shortage remain our biggest challenges, and there's no sign of change in a near future.

On the rail moves we have reduced our dwell times on both on dock and off dock moves. We have reduced to almost zero the number of units at Pier S and the units with more than 50 days dwell time. On dock moves are subject to the terminals operations that we see a considerable improvement, as well.

Terminal Empty Returns:

  • TRAPAC and YTI terminals are accepting empties but limited to dual transactions for standard equipment. Special equipment is being accepted at SSA Terminal.

    Important: The LGB Empties mailbox ( [email protected]) is the daily informative for empty return location update.

Customer Service

We invite our customers to use our e-tools (Web-Booking and EASI) for submitting bookings and Shipper Instructions.

For customer inquiries, we encourage customers to use email as the primary method of contact with our Customer Service teams. We are monitoring emails and answering them as expeditiously as possible.

For urgent escalations only, you can still use phone calls. However please note that we are experiencing high call volumes and longer than normal waiting times.

For vessel/container/booking status and sailing schedules information, customer should visit our Online Business section at our Hapag-Lloyd website.

For Dangerous Good Cargo terminal gate acceptance, we strongly recommend customers to send us electronic copies of their Export Hazardous Declarations to be uploaded in their DG bookings.

For faster BL release at destination, under the current COVID-19 conditions, we encourage customers to switch from OBL to SWB, if any assistance is needed please reach out to your customer service documentation team.

For payments, we encourage customers to use our online payment option:

  • PayCargo - For single invoice, demurrage and detention payments - quickest release of cargo.
  • ACH/Wires - Suggested for USA when paying multiple invoices, please expect 24-48 hours for processing and cargo release.

Reach out to your local customer service representative here.

In answer to customers request to receive Motor Carriers contact details: The process is to allow the motor carriers to confirm the appointments directly with the loading facility. It is the role of the motor carrier and the supplier to make the necessary connection to schedule loading. Any customers wishing to remain informed of the loading details should remain in direct contact with the supplier/loading-unloading facility to confirm if/when the activity has been scheduled. For exports: in general appointments are scheduled within 5-7 days of the requested loading and is further guided by the ERD of the rail/port. For imports, appointments are scheduled once all import requirements have been met (Customs clearance, OBL or SWB submitted, payment of freight and delivery order instructions received), 5 days prior to last free day. If the supplier has not heard from the trucker within 72 business hours of the cutoff, or for imports all receipt of 5days - 4 requirements rule, or if the driver has missed the scheduled appointment please contact us directly.

Please click on this document for further on COVID-19 Terminal information

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