We've got you covered during COVID-19

Sustaining your supply chain

新冠病毒大流行除了占据全球的头条新闻和影响全世界大多数人的生活之外,正在对物流业产生重大影响并将持续扰乱一段时间。现在,我们将一如既往尽最大努力保持您的业务平稳运转。

尽管面临挑战,但庆幸的是我们世界各地的员工目前都安全和健康。他们中的大多数在家工作,这意味着您可以像往常一样通过电子邮件或电话和我们取得联系。

我们正在竭尽全力为您维持一个不间断的服务。然而,这种情况对我们所有人来说都是具有挑战性的。我们希望您能够理解并接受,即使我们尽了最大努力满足您的需求,有时我们的服务仍可能无法以正常速度提供,并且可能会遇到延误。

为了让您和我们生活更轻松,我们恳请您使用我们的在线工具,并订阅我们的客户新闻,以保持获取最新新闻。

我们在此恭候。简单、在线、无所不在。

获取报价,订舱或者追踪您的出运货物-您可以使用在线业务做更多的事情。事实上,这是与我们开展业务最简单的方法。



We are here for you, with a team of 13,000 standing by your side, to support our customers as best as possible. In these challenging times, we all sail in one direction to achieve the same goal. Please, stay safe and don't forget, we stay onboard for you.

Overview of service adjustments worldwide

service adjustments

Due to the current situation, we have reduced frequencies and selected network adjustments of some of our services or decided to discontinue them.

However, it is our highest priority to provide you with best-possible services to get your cargo to its destination. This is a comprehensive overview of the most important changes, which we will update on a regular basis.

Last updated on 4 November 2020

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A message from our CEO, Rolf Habben Jansen

Read the full message here


 

General information on Original Bills of Lading

Since our office counters are closed or only manned by skeleton staffs, we are asking you to review the possibility of (A) covering your shipments by sea waybill instead of original bills of lading (if legally and commercially acceptable) or (B) of having your documents distributed at destination.

For the surrender of original bills of lading prior to container release at destination, please contact your local office for detailed guidance. We also kindly ask you to consider using electronic payment channels so as to minimise physical contact.

 

Need an update on your cargo? Get in touch with our local experts  

Get all the latest info with our CustomerNEWS  

If you have any general questions, please don’t hesitate  to contact us.
 

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