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Regulations

Hapag-Lloyd Guatemala – COVID-19 Update

Due to the latest reports of COVID-19 cases in Guatemala and with the purpose of safeguarding the health of our personnel and our customers, we are implementing new procedures and office openings. These will be effective with immediate effect and until further notice, as follows:

Guatemala Office Schedule

  • Closed. General attention hours: from 8.00 a.m. to 6.00 p.m. only remotely (via email and telephone)
  • Port office (OMARSA) attention hours: Monday to Friday, 7.00 a.m. to 12.00 p.m. – 13.00 p.m. to 15.00 p.m. Saturday, 8.00 a.m. to 12.00 p.m.
  • Delivery of Bill of Ladings / Sea Waybill documents: a copy will be sent to you electronically if printing was requested in Guatemala
  • Shipment release, carrier haulage request, and empty container release: please send scanned original Bill of Lading, release letter and letter of indemnity to [email protected].
  • Payments: please send to [email protected]
  • Supplier payment and invoice reception: please send to [email protected] (do not send originals to the office until further notice). Payments will continue as per regular process via wire transfer
  • Container Yard schedule:
    In Santo Tomas de Castilla: BIT from 7.00 a.m. to 2.00 p.m.
    In Puerto Quetzal: SyT and MS&L from 7.00 a.m. to 2.00 p.m.
    In Guatemala City: SyT from 7.00 a.m. to 1.00 p.m.


In case of any further queries you can call up our office: +502 2205 4000

 

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Regulations

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