Hapag-Lloyd Ecuador - Office Updates

As per Executive Order that declares precautionary measures in light of the spread of COVID-19, our employees are not attending our offices during the established quarantine time. However, we have taken the necessary measures to ensure that our services will continue as usual for our customers. All our staff members are currently working remotely from home.

Please note that Port Terminals, Container Depots, Inland Transporters and other essential logistics supplier are not affected by this resolution and are operating normally.

For general enquiries, please do not hesitate to contact our Customer Service Departments via email to the usual contacts as listed below:

Email group mailboxes:

Customer Service Bookings:
[email protected]

Customer Service Documentation:
[email protected]

Customer Service Imports
[email protected]

We urge you to make use of our digital channels whenever possible to access information instantly at any time (https://www.hapag-lloyd.com, Hapag-Lloyd Navigator, Hapag-Lloyd app for smartphones).

Hapag-Lloyd is fully cooperating with the authorities’ efforts to face this national emergency and at the same time supporting our customers in order to minimize the potential impact in the supply chain.