Qatar – Update on Current Situation

Since last two weeks we have changed our counter processes and kept you all updated via customer advisories.

Below are the guidelines on the counter process.

We are seeking your support to comply to these guidelines in order to assist us to serve you better.

1. For SWB based Delivery Order

  • Please arrange to send following documents on below given email addresses
  • We will arrange to send your delivery Order via E-Mail within 2-3 working hours
  • Documents List*
    1. Hapag-Lloyd LOI on consignee letter head duly stamped and signed
    2. Copy of the SWB
    3. Online Payment Confirmation from your Bank

2. For Original BL based Delivery Order

  • Please arrange to drop fully endorsed OBL at the counter drop box along with LOI and payment confirmation document.
  • We will arrange to send your delivery order via email within 2-3 working hours

3. Payments

  • Online payments to our below bank accounts is the preferred mode
  • Effective 1st April 2020 Hapag Lloyd Qatar is not accepting cash & check payments at counter

4. E mail addresses to be used to communicate relating to Electronic DO issuance
[email protected]; [email protected]; [email protected]; [email protected]



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