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Regulations

UAE Counter – Payment Options

Since last week, our Delivery Order release process is entirely online. We are now introducing further
improvements to our counter processes effective April 5, 2020 to speed up this process! At the same time we will discontinue accepting cash and check at Citi-Bank Branches in Dubai upon their request due to overcrowding.

Credit Customers: We hereby request you to continue payments through Citi-Bank online banking.

Non-Credit Customers: We have worked out alternate solutions to quickly confirm the receipt of payments and turn around your documents.

Please find below the steps, to process the payment at Noor Bank through ODeX. ODeX is fully integrated with Hapag-Lloyd’s systems and data is therefore real time.

Option for cash payments: Timelines to Release Documents 3 Hours

Step 1 – Login to the 24*7 Invoice Download Facility (https://uae.odex.co).
Step 2 - Select the invoice by using your respective bill of lading number.
Step 3 - Select payment via Noor Bank and note down the Account Number.
Step 4 - Receive “ODeX Payment Reference number” and click on “Confirm” Payment button.
Step 5 - Go to any nearest Noor Bank ATM and deposit the Cash as per the Invoice.
Step 6 - Send the Noor Bank Deposit Receipt via Email/WhatsApp with subject “ODeX Payment Reference number (The Payment reference number received at Step 4)”. (Email: [email protected])
Step 7 - Receive payment confirmation and receipt via email.

Options for online payment: Timelines to Release Documents 6 Hours

Step 1 – Login to the 24/7 Invoice Download Facility (https://uae.odex.co).
Step 2 - Select the invoice by using your respective bill of lading number.
Step 3 - Select payment via Noor Bank and note down the Account Number.
Step 4 - Receive “ODeX Payment Reference number” and click on “Confirm” Payment button.
Step 5 - Go to the net banking option and pay on-line.
Step 6 - Send the Noor Bank online payment details via Email/WhatsApp with subject “ODeX Payment Reference number (The Payment reference number received at Step 4)”. (Email: [email protected])
Step 7 - Receive payment confirmation and receipt via email.

Please make sure you have an active ODeX login before making the payment at Noor Bank option. If payment reference is not been generated, before making payment, we will not be able to confirm payment receipt.

For Export OBL, Telex Release and Switch BL:

Hapag-Lloyd UAE counter will be operational to release Export Original Bills of Lading only for 2 hours daily between 1pm-3pm. (Sunday to Thursday).

We are seeking your support to comply to these guidelines in order to assist us to serve you safely.

For any assistance and guidance on these steps, you can reach out to the below UAE customer service team members who are ready to help you.

Note – We will not be accepting any payment at our counter office.

Contact Details:
[email protected] (Mobile: 055 190 7865)
[email protected] (Mobile: 056 430 0448)
 

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